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use the previous link instead. Select a product Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Helpful search tips Find the answer to your question Error Message: "Error 1603: Fatal Error During Installation" or "Unable to configure server" or Failed to configure server" or "Detected an Unsupported ACT! 7 Instance of MSQL" Answer ID 14155 | Updated 09/10/2016 12:32 PM When attempting to install ACT! you receive the following error message: "Error 1603: Fatal Error During Installation" or "Unable to configure server" or Failed to configure server". Disclaimer: This article was written about products for which Swiftpage no longer offers support. Therefore, this article is offered "as is" and will no longer be updated. If you need assistance with issues pertaining to an unsupported product, please refer your questions to the Act! Online Community or to an Act! Certified Consultant. For more information regarding currently supported versions of Act!, refer to our Obsolescence Policies. There is more than one possible cause for this error. This error has been known to occur if Simple File Sharing is enabled, if the Server Service is not installed (or not running) or when you are unable to configure your server. There are required conditions that your computer must meet before ACT! will install without error. If you have attempted to install ACT! and received a 1603 error, you will need to ensure that your computer meets these requirements. This document provides all known requirements and methods for verifying them. Note: If this error occurs while re-installing ACT! (after it has been successfully installed, and then uninstalled) proceed directly to the Cleanup of Previous Install Attempts: section. The error may also result if you are using an unsupported Operating System (OS) for your server. If you are using Windows 2003 Server, check to be sure that you are not using Windows 2003 Small Business Server. Windows 2003 Small Business Server is not supported for ACT! 2005. Click a link below to review the corresponding section: System Basics: Simple File Sharing in Windows XP Pro/2003 Server: Windows Rights and Permissions: Event View Log: Cleanup of Previous Install Attempts: The Server Service Not installed or Running: Enabling File and Print Sharing for Microsoft Network: TCP/IP Protocol is Installed and Running: Removing Temporary Files: Removing Unnecessary Instances of SQL Server: Incomplete Update of MDAC: Issues with Microsoft .NET Framework: Primary Hard Drive Status: AntiVirus, Firew

use the previous link instead. Select a product Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Helpful search tips Find the answer to your question How to Troubleshoot the Installation of the Microsoft® SQL Server® 2005 for Sage ACT! Answer ID 19409 | Updated 09/10/2016 12:06 PM This Answer is designed to help troubleshoot the Installation of the Microsoft SQL Server for ACT! by Sage portion of the ACT! installation. Troubleshooting the SQL Server Installation http://kb.act.com/app/answers/detail/a_id/14155/~/error-message%3A-error-1603%3A-fatal-error-during-installation-or-unable-to and Creation of the ACT! Instance: Click the following link to go to that section: Signs that SQLACT7 Instance has Failed Did the SQL Server Install Did ACT! Configure the SQL Server Is the SQL Service Running and in a Good State Signs that SQLACT7 Instance has Failed: Cannot connect to the SQL Server message displayed at the end http://kb.act.com/app/answers/detail/a_id/19409/~/how-to-troubleshoot-the-installation-of-the-microsoft%C2%AE-sql-server%C2%AE-2005-for of installation Cannot create a new database Cannot open the demo database Opening ACTdiag produces an error that it cannot connect to the SQL instance Please refer to the Did ACT! configure the SQL Server and/or Did the SQL Server Install sections. Return to top Did the SQL Server Install: Check Add or Remove Programs for the Microsoft SQL Server 2005 entry Check the log files for error messages: Launch Windows® Explorer (or open My Computer), and browse to the following folder: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Log Double-click the Summary.txt file. The summary file will open in Notepad. Review this file where an Install item lists Failed. This will tell you which component did not install. Please refer to the example of a successful installation file: Click here to expand/collapse a sample of the the Summary.txt File Microsoft SQL Server 2005 9.00.2170.00 ============================== OS Version : Microsoft Windows XP Professional Service Pack 2 (Build 2600) Time : Tue Sep 26 14:28:31 2006 Machine : SAGE-12B04A9624 Product : Microsoft SQL Server Setup Support Files (English) Produc

use the previous link instead. Select a product Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Helpful search tips Find the answer to your question Error: "29503 http://kb.act.com/app/answers/detail/a_id/19729/~/error%3A-29503-the-sql-server-service-failed-to-start.-or-sql-express-install The SQL Server service failed to start." or "SQL Express Install fails Error http://kb.act.com/app/answers/detail/a_id/29340/~/how-to-test-the-installation-of-the-microsoft-sql-server-for-act!-2010-and 29503 / 1067" When Attempting to install ACT! Answer ID 19729 | Updated 09/10/2016 12:06 PM When attempting to install ACT! you receive one or both of the following error messages: "29503 The SQL Server service failed to start." or "SQL Express Install fails Error 29503 / 1067" When Attempting to install ACT!. This can result 2005 act if you are missing the following Windows® Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Domain Important: If you cancelled the installation when you received the error, then you must manually remove the ACT! instance of SQL before proceeding to the next steps. The following Knowledgebase article provides instructions for manually removing the ACT! instance of SQL: How to Manually Remove the ACT7 Instance of SQL Answer ID: 23401 If you did not cancel the installation 2005 act error and the error dialog box is still up, then follow the steps below to create the needed registry key, and then click Retry in the error dialog box to continue the installation. Creating the Domain registry key To create this key, use the following steps: Click the Windows Start button, and then click Run. The Run dialog box appears. Type regedit in the Open field, and then click OK. The Windows Registry Editor launches. Caution: We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified. For detailed information on backing up the Windows Registry, click the link below: Title: How to Back Up the Windows Registry Answer ID: 13807 In the left pane click the plus sign next to Computer to expand. Click the plus sign next to HEY_LOCAL_MACHINE to expand. Click the plus sign next to SYSTEM to expand. Click the plus sign next to CurrentControlSet to expand. Click the plus sign next to Services to expand. Click the plus sign next to Tcpip to expand. Right-click Parameter, point to New, and then click Key. Name the

use the previous link instead. Select a product Sort by Default Summary New or Updated Description Date Updated Direction Ascending Descending Helpful search tips Find the answer to your question How to test the installation of the Microsoft SQL Server for ACT! 2010 and below. Answer ID 29340 | Updated 09/10/2016 12:18 PM If during the ACT! installation, Microsoft SQL Server 2005 Express Edition didn't install or a SQL ACT7 instance wasn't created, one of the following messages may appear: Could not connect to the SQL Server Instance Failed to open a connection to the database Cannot create a new database Cannot open the demo database This article explains how to test the installation of the Microsoft SQL Server for ACT!. Product Family: Sage ACT! Product: Sage ACT! Pro (UK region configuration), Sage ACT! Premium (UK region configuration) Solution: The following steps contain everything you need to help you test the installation of the Microsoft SQL Server for ACT! To check the SQL Server has installed Open the Windows Start menu, choose Settings then choose Control Panel. Windows 7 and Windows Vista - Click Start then click Control Panel. Double-click Add / Remove Programs. Windows 7 and Windows Vista - Double-click Programs and Features. Check the list of Programs for Microsoft SQL Server 2005, then to close the Add / Remove Programs window and return to the Windows desktop, click the cross button then from the File menu, choose Close. You have now checked the Microsoft SQL Server has been installed. If the Microsoft SQL server is not installed, please refer to the section To install and run SQL Server Installer.exe later in this article. To check the log files for failed install items Open Windows Explorer or My Computer then browse to the following folder: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Log Double-click Summary.txt then to check which components didn't install, check the Install message for each section. This file holds a range of components; the following is an example: Microsoft SQL Server 2005 9.00.2170.00 ============================== OS Version : Microsoft Windows XP Professional Service Pack 2 (Build 2600) Time : Tue Sep 26 14:28:31 2006 Machine : SAGE-12B04A9624 Product : Microsoft SQL Server Setup Support Files (English) Product Version : 9.00.

 

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