500 Error Starting Sugarcrm
work correctly without it enabled. Please turn JavaScript back on and reload this page.All Places > Admin > DiscussionsLog in to create and rate content, and to follow, bookmark, and share content with other members.AnsweredAssumed Answered"500 Internal Server Error" after uninstalling a custom moduleQuestion asked by Nick Nick on Feb 25, 2014Latest reply on Feb 26, 2014 by Ashish Dwivedi Like • Show 1 Like1 Comment • 3I just uninstalled a custom module that I had implemented onto my SugarCRM CE. During the uninstall process it kicked me out and displayed an Internal 500 Server Error. Now I can not access any portion of my CRM and I cannot even log in. Where do I start? Is there something I can do from the file manager level or an ftp client to correct this issue.This is a vital part of my business and I really need help to get it back up and running. I would like to say a big thank you in advance for anyone that can offer any input.No one else has this questionMark as assumed answeredOutcomesVisibility: Admin222 ViewsLast modified on Feb 25, 2014 5:08 AMCategories: Sugar 6.xThis content has been marked as final. Show 3 comments3 RepliesNameEmail AddressWebsite AddressName(Required)Email Address(Required, will not be published)Website AddressJason Eggers Feb 25, 2014 11:41 AMMark CorrectCorrect AnswerSome custom modules alter core files out of necessity. There were versions of SugarCRM that didn't backup those core files and restore them after install correctly. When that happens you get the issue that you are seeing.To fix it you would need to download a blank SugarCRM install that is the same as your version. If your version is an older version that is not on SugarForge anymore then you can find it on http://dl.sugarforge.org/sugarcrm/RetiredFileArchive/RetiredFiles/. Then unzip that original custom module and find which core files it writes over. For each of those files copy the original from the blank SugarCRM install into your live CRM that no longer works. After you do this for each file it should then work again as it did before.Like • Show 0 Likes0 Actions Chris Raffle Feb 26, 2014 12:12 AMMark CorrectCorrect AnswerHi Nick,Another possibility in addition to what
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install process for an open-source CRM, SugarCRM. In this article, we share the installation process along with our notes. There are paid and free versions of SugarCRM. We are using the free, Community Edition, which can be downloaded here. This is version 6.4.0.beta1 on CentOS 5.6. The first thing http://www.promediapublishing.com/blog/2011/10/installing-sugarcrm-the-install-process was to decide how the installation will be configured. A few options could be: Its own domain Subdirectory (www.domain.com/sugarcrm) subdomain (sugarcrm.domain.com) The subdomain option was used for this installation. Second, the server needs some prep work to get things rolling. A subdomain was added to the zone file.. (do this at your registrar, i.e. godaddy.com.) Next, create the directories on your server and configure the web server to point the new subdomain to the correct folder. At 500 error this point we should be ready to get down to business. Fire up a web browser and enter in the address of your installation... http://crm.mygreatdomain.com. We should see the first default landing page.. right? WRONG!!! Instead we receive a nice "Server 500 Error." Yikes! How can our fresh copy of SugarCRM be bombing out already? Is the domain / webserver configuration messed up... hmmm. No, everything is good. Lets look at the error logs on the server. 500 error starting We find.. PHP Fatal error, PHP Notice: undefined index. Nothing clear cut. Next up is a Google search where this link is found, http://www.sugarcrm.com/kb/category/imp/install/. We follow ths instructions on the "Required Permissions" section for Linux... restart the httpd service... and voila, it works! We can now see the first screen below: Right on Sugar! Now we can actually move through the installation. Below we see an information page that outlines what we will need to proceed. Next is the Terms of Service page. Lets check the box and move on to the next page. Now SugarCRM runs some checks to see if it can write to certain directories on the server. It finds many issues that need to be resolved before we can move forward. Again, we refer back to the page http://www.sugarcrm.com/kb/category/imp/install/ for some guidance. Basically, permissions need to be set on data directories and for the modules folders. Lets choose Typical for the following screen: Next, we are using MySQL for the database, so really a no-brainer here... Now lets tell SugarCRM where to find our installation and lets supply the login credentials for the database server. Okay, SugarCRM is confirming our settings for the configuration. On the same screen as above... there were some additional error messages regarding IMAP libraries for PHP. We are not going to use the mail functions in our SugarCRM, so the