500 Internal Error Message
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am I getting a 500 Internal Server Error message? Browse by products and services DV and VPS Hosting Grid Shared Hosting WordPress Hosting Legacy DV Hosting Applies to: All Service Types Difficulty: Medium Time Needed: 20 Tools Required: Plain text editor, FTP client Overview 500 Internal Server Error
What Does 500 Internal Error Mean
is a generic error message, given when no more specific message is suitable. There are a error code 500 message internal server error number of causes for a 500 Internal Server Error to display in a web browser. Below is a sample error message. This article html 500 error code provides information on the most common causes. Check the Error Logs! With any error message, particularly one as broad as the 500 Internal Server Error, you will first want to check any Apache and PHP error logs for your
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server. These logs can provide valuable context related to any code failures or other potential causes of a site failure. For information on where to find the logs for your server, please see: Where are the access_log and error_log for my server? Error with an .htaccess file If you are using a .htaccess on your site, it may be interfering with the web page you are trying to load into your browser. Please double check the .htaccess configuration. Any
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syntax errors will cause a 500 Internal Server Error message to be displayed instead of your website. To confirm whether a misconfiguration .htaccess is the cause of the 500 Internal Server error, either remove or rename the .htaccess file temporarily and then try to reload the page. See also: Using .htaccess rewrite rules Using .htaccess files PHP Coding Timing Out If your PHP script makes external network connections, the connections may time out. If too many connections are attempted and time out, this will cause a "500 Internal Server Error." To prevent these time outs and errors, you'll want to make sure that PHP scripts be coded with some timeout rules. Typically, however, catching a timeout error when connecting to a database or externally to remote resources (example: RSS feeds) are difficult. They, in effect, freeze the script from continuing to run. Removing any external connections can increase both the performance of your website and decrease the chances of you receiving a "500 Internal Server Error." Syntax or coding errors in your CGI/Perl script If it is a web page ending in .cgi or .pl that is producing the error, check your script for errors. For detailed troubleshooting tips, please see: Troubleshooting CGI/PERL scripts. CGI Script Guidelines When editing your CGI script, use a plain text editor - a program that saves the file as a 'text file' type. DO NOT use W
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robot) for access to the requested URL. This is a 'catch-all' error generated by the Web server. Basically something has gone wrong, but the server can not be more specific about the error condition in its response to the client. In addition to the 500 error notified back to the client, the Web server should generate some kind of internal error log which gives more details of what went wrong. It is up to the operators of the Web server site to locate and analyse these logs. (Last updated: October 2013) Fixing 500 errors - general This error can only be resolved by fixes to the Web server software. It is not a client-side problem. It is up to the operators of the Web server site to locate and analyse the logs which should give further information about the error. Fixing 500 errors - CheckUpDown Our service monitors your site for HTTP errors like 500. Please contact us (email preferred) whenever you encounter 500 errors on your CheckUpDown account. We then have to liaise with your ISP and the vendor of the Web server software so they can trace the exact reason for the error. Correcting the error may require recoding program logic for the Web server software, which could take some time. 500 errors in the HTTP cycle Any client (e.g. your Web browser or our CheckUpDown robot) goes through the following cycle when it communicates with the Web server: Obtain an IP address from the IP name of the site (the site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs). Open an IP socket connection to that IP address. Write an HTTP data stream through that socket. Receive an HTTP data stream back from the Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and oth