Acceptable Error Rate

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Acceptable Error Rate Six Sigma

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Acceptable Error Rate Manufacturing

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Data Entry Accuracy Rate

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Acceptable Bit Error Rate

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SixSigmaTraining.Com Our Team Accreditations Training and Certifications Lean Six Sigma Lean Six Sigma Black Belt Lean Six Sigma http://sixsigmatraining.com/leading-six-sigma/what-is-an-acceptable-error-rate-in-contact-centers.html Green Belt Lean Six Sigma Yellow Belt Lean Six Sigma White Belt https://www.quora.com/What-is-the-publishing-industry-standard-acceptable-error-rate-in-proofreading-copy-editing Six Sigma Six Sigma Black Belt Six Sigma Green Belt Lean Lean Expert Lean Overview Lean Healthcare Lean Healthcare Overview Upgrades Lean Overview to Lean Expert Lean Overview to Lean Six Sigma White Belt Lean Expert to Lean Six Sigma Yellow Belt Lean Six Sigma White Belt acceptable error to Lean Six Sigma Yellow Belt Lean Six Sigma Green Belt to Lean Six Sigma Black Belt Lean Six Sigma Yellow Belt to Lean Six Sigma Green Belt Extensions Lean Expert Extension Six Sigma Green Belt Extension Six Sigma Black Belt Extension Lean Six Sigma Yellow Belt Extension Lean Six Sigma Green Belt Extension Lean Six Sigma Black Belt Extension acceptable error rate Coached Training Katsuhiko Sakamoto Kevin Ryan Peter L. Bersbach David Greco Miscellaneous Certification Exam Retake Resources What is Six Sigma? What You Must Know Podcasts Webinars Useful Links Subscriptions Monthly Subscription Annual Subscription Reviews Customer Reviews Third Party Reviews Pyzdek Institute Vs. “Low Cost” Alternatives Blog Payment Plans FAQs Contact Us What is an Acceptable Error Rate in Contact Centers? There are two diametrically opposed answers to the question posed in the title. Here is the first one: a jaw-dropping number of calls completely riddled with errors is totally acceptable in call centers today. Preposterous, you say. Please keep reading. First, the big picture.  In contact centers no one talks about Six Sigma or Five-9s, or Taguchi's "on target with minimum variation." Those ideas are constantly being discussed in manufacturing, but are laughable notions in call centers. No one talks about it.  No one aspires to it.  No one even thinks anything remotely close is even possible.  Further, no one does any benchmarking to see what "world class" companies do so that "stretch goals" can be

standard acceptable error rate in proofreading/copy editing?How many typos, etc. per word?UpdateCancelAnswer Wiki3 Answers Valerie Cooper, Over 20 years in trade paperback publishingWritten 135w agoThere really is no "publishing industry standard acceptable error rate." As others have pointed out, errors are unacceptable but the reality is they seem to put on disguises and sneak past us, anyway.Books and articles that are self-published may never see editors or proofreaders. I am addressing the traditional publishing processes that I have seen at work. Usually at least three sets of eyes see a manuscript in the traditional process and they still don't catch everything.There are different standards in the different fields of publishing. If what you're going to publish might kill someone, you need to build several layers of review into your publishing process. In academic, medical, and scientific publishing, by the time the manuscript reaches a copy editor, that person is mainly concentrating on the spelling, grammar, and punctuation. When it reaches a proofreader, the manuscript should have very few errors and these may be primarily introduced by the compositor entering author changes into the copy-edited manuscript. The proofreader is there to make sure the changes were integrated properly and that everything is spelled and formatted correctly.All the publishing contracts I have seen have a clause that says if the author finds enough changes to constitute 10% of the compositor's bill, it's on the author to pay for these -- if they are author-generated changes. If an author finds tons of errors in his or her manuscript, the production editor must discover where the errors originated, and who did the work; whoever caused the errors to happen will face the consequences. Any time a copy editor or proofreader causes a production editor at a publishing house to work harder, they jeopardize their future assignments.Bizarre and unfortunate things happen, however, such as someone handing off the wrong file to be printed, i.e. an older version that doesn't have the last round of corrections. So if there are enough errors that some