An Internal Error Occurred In The Automatic Phone Dialer Cisco
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An Internal Error Occurred In The Automatic Phone Dialer Close The Dial Phone Dialog Box
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phones, reviews, & opinions Subscribe Windows 8 Broke my TAPI Dialing But Problem Solved! August 17, 2012 Tweet I often use TAPI within Outlook to click-to-dial my contacts through our Asterisk-based PBX. This is an under-appreciated feature http://blog.tmcnet.com/blog/tom-keating/microsoft/windows-8-broke-my-tapi-dialing-but-problem-solved.asp that more users should take advantage of considering most PBXs support TAPI TSPs.However, after upgrading https://www.ringcentral.com/office/phone-system-faq.html my Windows 7 machine to Windows 8 a couple days ago, this functionality stopped working. This feature allows me to simply view/search for an Outlook Contact, right-click the Contact, and then choose the number I want to dial, as seen here:Instantly, my IP phone rings and I'm connected to the remote phone number. Fortunately, me and TAPI go way back. I personally knew an internal (former) Microsoft's Mark Lee who was in charge of Microsoft’s TAPI development and met him way back in 1996. On a side note, it’s fascinating how I went from covering computer telephony integration (CTI) to VoIP to open source VoIP to hosted VoIP, and now the explosion of mobile and wireless. If you know what Microsoft NetMeeting is, you've been in VoIP / telecom far too long! Check out my 1999 review of NetMeeting, which predates Skype. It sported an internal error H.323 and also predated SIP. Oh and did I mention it had the ability to even share your screen predating the ubiquitous Remote Desktop too? Ohhh... Ahhhh. NetMeeting got no respect.But I digress... Back to my Outlook 2010 TAPI click-to-dial problem. So what would happen is when I right-clicked a Contact and clicked a number to dial, nothing would popup. It's supposed to popup a new window showing this:But I saw nothing. What sort of evil popup blocker is this? Where's my dialer!!! No worries, I knew how to troubleshoot. I searched for "dialer.exe", the built-in Windows dialer that uses your TAPI TSP. Interestingly, I had one copy under C:\Windows\System32 and another under C:\Windows.old\Windows\System32. Apparently even though I did an upgrade from Windows 7 to Windows 8 instead of a fresh install (yeah, yeah, no judgement here) the upgrade process apparently keeps the old Windows 7 folder totaling a whopping 22.6GB.Don't try the old dialer.exe, it'll give you a bunch of errors. So launch dialer.exe from C:\Windows\System32 and then you'll launch the app. Next, click Tools, Connect Using, and then click the drop-down box under Line and make sure it is set to use the proper TAPI TSP as shown here:Next, try making a test call within Phone Dialer. Remember to (likely) add a '9' or whatever prefix code you use if making an outbound call through your PBX. Might be simpler to
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