An Unexpected Decryption Error Has Occured
the Storm™ Overwatch™ Classic Games Shop Your account Log In Account Settings Support Contact Support My Tickets Breaking News Emerald Nightmare Raid Quests Breaking News Withered Army Training Breaking News World of Warcraft: Legion – Common Issues An Unexpected Decryption Error Occurred Updated: 4 months ago Article ID: 6727 Relevant Games: Whoops! Looks like something broke decrypting a file. Give it another shot. Error: BLZBNTAGT0000085C Battle.net cannot decryptcontent files. Content files are encrypted when they are for a game or patch that is not released yet. You might see this error when your Battle.net client can't reach our servers to obtain a decryption key. Note:If you're receiving this error after installing StarCraft II with a physical disc, delete the installation folder and download the game from Battle.net instead. WindowsMac Windows Security software can interfere with the decryption process. Disable or temporarily uninstall any security programs. Programs running in the background can conflict with the Battle.net Update Agent, which handles decryption. Try closing background applications. Lowdisk space may cause decryption errors.Uninstall unused programs or delete files to free hard drive space, and try again. Advanced Troubleshooting Disable any proxies that may interfere with retrieving the decryption key from Battle.net servers. Check your network configuration to find any issues with your firewall, router, or port settings. If you're playing on a public or corporate network, thenetwork's policies and security settings may interfere with retrieving a decryption key. Try connecting from a different network. A corrupted Battle.net Cache folder can cause authentication module errors. Delete the Battle.net Cache folder and attempt to connect again. Temporary installation files can cause errors during decryption. Delete all Blizzard temporary files. Close the Battle.net App and wait 30 seconds. Open Explorer. Type in %
Discussion Co-op Missions Discussion Clans and Groups Joeyray's Bar REGIONAL DISCUSSION ANZ / SEA MAP DEVELOPMENT Map Showcase Editor Discussion SUPPORT Technical Support Mac Technical Support Bug Report GAMES, ENTERTAINMENT AND TECHNOLOGY Off Topic Dicussion Games World of Warcraft® Diablo® III StarCraft® II Hearthstone® Heroes of the Storm™ Overwatch™ Classic Games Shop Your account Log In Account Settings Support StarCraft II Forums Technical Support "An unexpected decryption error occurred" "An unexpected decryption error occurred" Technical Support General Discussion Terran Discussion Protoss Discussion Zerg Discussion Wings of Liberty - Campaign Discussion Heart of the Swarm - Campaign Discussion Campaign https://us.battle.net/support/en/article/6727 Discussion Co-op Missions Discussion Multiplayer and eSports Clans and Groups Story Forum Joeyray's Bar Blizzard All-Stars BlizzCon Discussion ANZ / SEA Tutorials Map Showcase Melee Maps Terrain Data Triggers, AI, and Galaxy Scripting User Interface Art Tools and Cutscenes Miscellaneous Editor Discussion Technical Support Mac Technical Support Bug Report Website Issues Website Features PTR Discussion PTR Bug Report Data Analysis test Off Topic Dicussion Movies, http://us.battle.net/forums/en/sc2/topic/6246947020 TV and Entertainment Books and Comics Technology and Science Reply Prev 1 2 Next 1 / 2 Go to Page: CTPAHHiK 2 posts CTPAHHiK Ignored Aug 6, 2012 Copy URL View Post The launcher is trying to run optimization, but gets nowhere (0%) and throws "An unexpected decryption error occurred. Please contact Customer Support". So here I am.I have 64-bit Windows 7 Professional. I am on a wireless connection and I cannot get a wired one (desktop that I don't want to carry around between floors to find the router). Velnrak Support Forum Agent 35639 posts Velnrak Ignored Aug 6, 2012 Copy URL View Post Let's try deleting the Battle.net folder from the C:\ProgramData folder and see if that helps. You'll probably need to enable Show hidden files, folders, and drives in Folder Options to see this folder.________________________________________________Technical Supporthttp://us.battle.net/support'Constant change is here to stay.' Ventadorn 2 posts Ventadorn Ignored Aug 7, 2012 Copy URL View Post I'm having the same problem. I'm on an iMac running OS X 10.7.4I tried deleting the Battle.net folder, and was able to get to 10% optimization before it gave me the aforementioned error message. Velnrak Suppo
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Support An unexpected decryption error occurred Classes Barbarian (English) Barbarian (British English) Clans and Communities (English) Crusader (British English) Crusader (English) Demon Hunter (English) Demon Hunter (British English) Monk (English) Monk (British English) New Player Help (English) PTR Bug Report (English) PTR Bug Report (English) PTR Feedback (English) PTR Feedback (English) Witch Doctor (English) Witch Doctor (British English) Wizard (English) Wizard (British English) Diablo 3 Beta Beta Bug Report (English) Beta Feedback (English) Beta Feedback (British English) PTR Feedback (English) PTR Feedback (English) PTR General Feedback [2.0.1] (English) Reaper of Souls Class Feedback (English) Reaper of Souls Feature Feedback (English) Reaper of Souls General Feedback (English) General Beta Bug Report (English) Beta Feedback (English) Beta Feedback (British English) Blogs (English) Crafting and Artisans (English) Followers (English) Horadric Archives (English) Looking for Group [PvE] (English) Looking for Group [PvP] (English) Mac Technical Support (English) PTR Bug Report (English) PTR Bug Report [2.0.1] (English) PTR Class Feedback [2.0.1] (English) PTR Features & Systems Feedback [2.0.1] (English) PTR Feedback (English) PTR Feedback (English) PTR General Feedback [2.0.1] (English) Quests (English) Reaper of Souls Bug Report (English) Reaper of Souls Class Feedback (English) Reaper of Souls Discussion (English) Reaper of Souls Discussion (British English) Reaper of Souls Feature Feedback (English) Reaper of Souls General Feedback (English) Reaper of Souls Mac Technical Support (English) Reaper of Souls Technical Support (English) Technical Support (English) Trading (British English) Trading [Hardcore] (English) Trading [Normal] (English) Source An unexpected decryption error occurred # 1 May 9, 2012 Om