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Appmanager.sh Internal Error

Cisco Bug: CSCub72346 - Refresh Upgrade failing to 8.6.2 and above in Install DB Component Last Modified Sep 28, 2016 Product Cisco Unified Communications Manager (CallManager) Known Affected Releases 8.6(2) 8.6(2.21900.5) Description (partial) Symptom: --Refresh Upgrade to 8.6.2.21900-5 fails in Install DB Component . --Upgrade gets stuck at 57% . Conditions: --Upgrade to 8.6.2.21900-5 -- Subnet mask for server must be created as 255.255.255.000 during installation, it can be verified from Install / Upgrade Logs : +++++++++++++++++++++++++++++++++++++++++++++++++++ 08/24/2012 19:37:14 InstallWizard|validateIpAddr: 255.255.255.000| +++++++++++++++++++++++++++++++++++++++++++++++++++ You will see the following errors in Install / Upgrade Logs : Line 5052: 07/25/2012 04:28:15 InstallWizard|validateNetworking: Interface eth0 is a duplicate IP. Configuration may be in error| 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS ERROR: Error Initializing IDS ["Error executing [su -c 'source /usr/local/cm/db/informix/local/ids.env ; /usr/local/cm/bin/cmoninit -wivy' - informix] returned [256]"]| 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run ERROR: ERROR: 'CCMLOG'| 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.initializeIDS DEBUG: <--| 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 dblinit-plugin.run DEBUG: <--| 07/25/2012 04:39:58 component_install|(CAPTURE) Wed Jul 25 04:39:54 2012 cm-dbms-install ERROR: Install Post Failed| 07/25/2012 04:39:58 component_install|File:/opt/cisco/install/bin/component_install:743, Function: exec_progmeter(), /opt/cisco/install/bin/progmeter failed (1)| 07/25/2012 04:39:58 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:269, Function: refresh_upgrade(), failed to refresh_upgrade infrastructure_post components| 07/25/2012 04:39:58 post_install|File:/opt/cisco/install/bin/post_install:910, Function: install_applications(), /usr/local/bin/base_scripts/appmanager.sh -refresh-upgrade failed (1)| During the upgrade, the ccm.log of inactive partition shows that IDS is unabl

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( 6 ), IM&P ( 5 ), Jabber ( 4 ), Presence ( 4 ), SSO, Unity Collaboration SSO After configuring SSO in our https://ccie45333.wordpress.com/tag/cisco/ internal Collaboration-environment, a few things to remember; Cross-check time-sync (!!!). It costed me quite some time in troubleshooting when expecting that the AD was synchronized. Don't do that. Seriously. Be careful with the Claim Rules. The documentation may be misleading in terms of the namequalifier, probably due to versioning differences between ADFS 2 and 3. Claim Rules should consist of the following; 1.) appmanager.sh internal Send LDAP Attributes as Claims, store Active Directory and map SAM-Account-Name to uid. 2.) Send Claims Using a Custom Rule, paste the following; c:[Type == "http://schemas.microsoft.com/ws/2008/06/identity/claims/windowsaccountname"] => issue(Type = "http://schemas.xmlsoap.org/ws/2005/05/identity/claims/nameidentifier", Issuer = c.Issuer, OriginalIssuer = c.OriginalIssuer, Value = c.Value, ValueType = c.ValueType, Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/format"] = "urn:oasis:names:tc:SAML:2.0:nameid-format:transient", Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/namequalifier"] = "Note1*", Properties["http://schemas.xmlsoap.org/ws/2005/05/identity/claimproperties/spnamequalifier"] = "Note2*"); Note1) EntityID of the ADFS (pull from entityID in FederationMetaData.xml, i.e. http://fqdn/adfs/services/trust for appmanager.sh internal error ADFS 3.0) Note2) EntityID of the Collaboration-host (pull from entityID in SPMetadata_fqdn.xml, i.e. fqdn) …also, be careful with linebreaks when copying the custom rule, it should just be one line. If needed to debug, the option to modify log-level for SAML is missing in CCMService. Use CLI-command to change level; admin:set samltrace level DEBUG Thanks to CSCul45929 for pointing this out. Next step will be to convince our Netscaler to become an ADFS-proxy and deploy this to the Expressway as well.🙂 Share this:Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Share on Facebook (Opens in new window)Like this:Like Loading... mlundbom 7:42 pm on July 6, 2015 Tags: Cisco, CUP ( 4 ), Database ( 2 ), IM&P ( 5 ), Jabber ( 4 ), Presence ( 4 ) Managed File Transfer inIM&P From getting MFT to work in IM&P and Jabber, I've discovered that it is really important to configure everything in the right order. DO have the database completely configured before attempting to perform the configuration within cupadmin (See my previous blog-post for notes on Oracle-configuration). Prepare the

 

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