Printer Error Could Not Get Device Information
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Hottest Threads / Posts Forum Rules What's New? Advanced Search Forum Technical Forums Copier Technical Discussion Canon Canon iR-ADV C5051 - Could not get device information - Windows 2008 R2 If this is your first visit, be sure to check could not verify the department id and pin specified canon out the FAQ by clicking the link above. You may have to register before you can
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Canon Driver Information Assist Service Windows 2008
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this Thread… Display Linear Mode Switch to Hybrid Mode Switch to Threaded Mode 12-13-2011 #1 mvalpreda View Profile View Forum Posts Private Message Junior Member Join Date May 2011 Location Orange County, CA Posts 3 Post Thanks / Like Thanks (Given) 0 Thanks (Received) 0 Likes (Given) 0 Likes (Received) 0 Dislikes (Given) 0 Dislikes (Received) 0 Rep Power 0 Canon iR-ADV C5051 - Could not get device information - Windows 2008 R2 Trying to move an canon driver information assist service windows 2008 download iR-C5051 from being installed on each workstation to a Windows 2008 R2 server. I set up a couple instances of the printer using the UFRII XPS Printer Driver v1.10 as well as the Generic PCL6 driver. Both the x86 and x64 drivers are installed. With the generic PCL6 driver I set up a shared printer for black and white printing and one for color. The B&W I store the pin\code and it prints fine. I make the color prompt for a code, put in the code and it prints fine. I can connect to the shared printer from a workstation....but as soon as I try to print I get "Could not get device information." With the UFR driver I can not do much at all. I add the printer, go to the properties, device and try to pull the device information and it says "Could not get device information." I thought I needed the DIAS, but I can't find it and it may be too old. Anyone have a suggestion on where I can go from here? Reply With Quote 12-14-2011 #2 charm5496 View Profile View Forum Posts Private Message Field Supervisor 1,000+ Posts Join Date Apr 2008 Posts 2,339 Post Thanks / Like Thanks (Given) 1 Thanks (Received) 21 Likes (Given) 6 Likes (Received) 45 Dislikes (Given) 0 Dislikes (Received) 0 Rep Power 45 Re: Canon iR-ADV C5051 - Could not get
printers in four elementary schools for Greece Central School District Server 2012 Remote Desktop Services Implement Server 2012 RDS utilizing a connection broker and user canon drivers profile disks New office in Senegal 2013 Opening of a new project office canon usa in Dakar, Senegal TECHNOLOGY IN THIS DISCUSSION Join the Community! Creating your account only takes a few minutes. Join Now In our environment we have 3 Canon ImageRunner Advance printers. Two are C5051 and one is an 8085. One of the C5051 and the 8085 both work fine when you http://www.copytechnet.com/forums/canon/60005-canon-ir-adv-c5051-could-not-get-device-information-windows-2008-r2.html click the Get Device Status button from their printer properties. However, one of the C5051 fails when trying to do the same. DIAS is running on the Windows 2008 R2 server we are using as the print server. They are all on the same subnet and the UFR drivers for both C5051 are identical. The ports are configured exactly the same. In fact, https://community.spiceworks.com/topic/926745-canon-get-device-status-is-failing I can't find any difference except for the actual IP address and the share name. Everything else is identical. This all said, can someone point me in the right direction? Reply Subscribe RELATED TOPICS: Adding Device Status to report shows 0 (zero) devices Device Status shows Offline since... Best tool here for device status monitoring 4 Replies Ghost Chili OP Robert5205 Apr 30, 2015 at 10:38 UTC On the print server, check the port assigned to the printer. If the SNMP box is not checked, the local driver cannot query the printer for features or status. 0 Anaheim OP Cconner Apr 30, 2015 at 10:44 UTC It was not enabled, so I tried it to test, but it made no difference. I'm not surprised though because I have not had to do that in the past with other Canons nor is the other identical model in this environment set to use SNMP and it will get device status just fine. Thanks for the suggestion though. It's always worth trying. 0 Ghost Chili OP Robert5205 Apr 30, 20
Other Parts Register Help Remember Me? News Forum New Posts FAQ Calendar Community Member List Forum Actions Mark Forums Read Quick Links Today's Posts Unanswered Posts View Site Leaders New Content Blogs Press http://www.thecopiernetwork.com/showthread.php?9377-6800-could-not-get-device-information Releases OMBE Stores Products for Sale Advanced Search Forum Copier Technical Discussions Canon - Color 6800 - could not get device information If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. canon driver Results 1 to 4 of 4 Thread: 6800 - could not get device information Thread Tools Show Printable Version Search Thread Advanced Search Display Linear Mode Switch to Hybrid Mode Switch to Threaded Mode 01-21-2006,07:06 PM #1 jramaekers View Profile View Forum Posts View Blog Entries View Articles Junior Member Join Date Jan 2006 Location New Zealand Posts 3 On a Win2K PC when trying to print to the networked Canon 6800, canon driver information I get back the message "Could not get device information". I have made sure that the Canon Assist is running on the server and the PC(which I just installed), and I still get the same error message. Any ideas? Joanne Ramaekers Reply Reply With Quote 01-21-2006,07:58 PM #2 COLOR_50 View Profile View Forum Posts View Blog Entries View Articles Senior Member Join Date Aug 2005 Posts 308 **Is this what u are looking for ?? Make sure the Canon NetSpot Suite Service (VDC) or the Driver Information Assist Service (DIAS) is installed and functioning on the server. The service you will use depends on the version of the driver you have installed. The driver versions and services are listed below: Driver Netspot Suite Service (VDC) Driver Information Assist Service (DIAS) PCL 5e version 6.11 or earlier version 6.20 or later PCL 6 version 3.41 or earlier version 4.20 or later Postscript version 1.31 or earlier version 2.20 or later Check the Services Applet on the server to make sure the service is started and set to automatic (make sure you reboot after installation - this is required for the service to run properly). Verify that the server can successfully use the Get Device Status and Job Accounting features from the driver. If the server cannot u
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