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At&t Communication Manager Error 718

installed on the computer. If ZoneAlarm is installed, verify configuration. If error 635 at t communication manager still receiving Error, with the Aircard still inserted in error 718 the connection was terminated the laptop, ensure the IP address is set "Obtain Automatically". NOTE: The Aircard must be in the laptop in order to edit the TCP/IP properties for the connection. Click Start > Settings > Control Panel. Double click Network and Dial-up Connections. Right click on the Wireless Connection with the name Sony Ericsson Adapter. Choose Properties from the drop down menu. Click Networking Tab. Highlight "Internet Protocol (TCP/IP)" and click Properties. "Obtain IP address" and "DNS automatically" both need to be selected. Remove Aircard from laptop. Verify that SIM has been inserted correctly. Insert Aircard into laptop. Launch Communication Manager. If still receiving error, shut down Communication Manager and stop card via the system tray. Remove Aircard from laptop and Reboot laptop. Create a Dial-Up Networking session in Windows Operating System using *99***1# in the dialing string. Windows 98 / ME Windows 2000 Windows XP Create the extra initializations string: Select Start > Settings > Control Panel. Double click Phone and Modem. Select Modem Properties > Advanced tab. Add the following dialing string AT+CGDCONT=1,"IP","proxy" Launch Communication Manager. If problem persist, contact Cingular at 1-866-293-4634 for further troubleshooting. If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T.

Troubleshooting Communication Manager software. Troubleshooting Communication Manager software. FACT: Microsoft Windows 98 Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows ME Communication Manager 4.0 / 4.1 Communication Manager 4.2 Communication Manager 4.x Communication Manager 4.x Communication Manager 5.x ZoneAlarm Firewall Communication Manager SYMPTOM: Modem / Tethering Error: "718" ADVISORY: Informational Only | Unsupported: This solution is intended for informational purposes only. AT&T provides network, billing, and provisioning support for the wireless voice and data networks. AT&T does not provide technical support for firewalls. AT&T makes no warranties, express, implied or statutory, as to the content within this http://www.att.com/support_static_files/KB/KB30255.html solution; such content is provided "as is" and with all faults, and your use of the content is at your own risk. Questions regarding this solution or any additional firewall support must be directed to the manufacturer of the firewall or your internal IT department. To Allow AT&T wireless connection software to work properly while running ZoneAlarm Firewall. The firewall software https://www.att.com/support_static_files/KB/KB40445.html must be set to allow internet traffic. To configure ZoneAlarm to allow internet traffic, in the System Tray right click on the red padlock and then uncheck Stop all Internet Activity. In the system Tray ZoneAlarm will now show a ZA to indicate internet activity is allowed. Attempt to re-connect using the AT&T wireless connection software. If still receiving Error 718, ZoneAlarm needs to be set to specifically allow the AT&T wireless connection software's connection. Double click on the ZA icon in the System Tray. A ZoneAlarm Pro window will launch, click on Firewall. Click on the Zones tab. Click on Add, and then click on Subnet. In the Zone field enter Trusted. In the IP Address field enter 166.0.0.0. In the Subnet Mask field enter 255.0.0.0. In the Description field enter Cingular. Click on OK. The Cingular connection will now be listed as a Trusted zone. Click on Program Control. Under the Programs tab ensure that AT&T wireless connection software, and Generic Host Processes do not have a red X under the Access column. NOTE: If a red X appears under

PC card modem. Doing so may adversely affect the stability of your connection to the https://www.att.com/support_static_files/KB/KB53623.html AT&T wireless network. If the Device Wizard was inadvertently executed, see this article to re-establish the communication between the PC card modem and Windows. Verify the correct Connection Profile is being used in Communication Manager. New and existing AT&T wireless services customers: The standard Connection Profile is "EDGE/GPRS communication manager Accelerated" unless the user has subscribed for other options for an additional monthly service charge. Former AT&T Wireless customers: The standard Connection Profile is "Cingular Proxy [Default]" unless the user has subscribed for other options for an additional monthly service charge. If the correct Connection Profile is not being t communication manager used, select accordingly and attempt to reconnect. If no Connection Profile profile, create a new Connection Profile. If unable to connect access Device Manager. Uninstall drivers from Device Manager. Identify which drivers are installed for this modem. Right-click on the appropriate driver. Select Uninstall. Repeat as necessary until all devices are removed. Remove or disconnect the device from the laptop. Restart PC. Restart Communication Manager. If using a PC card insert the card into the computer. For tethered handsets run Device Installation Wizard in Communication Manager. Attempt to reconnect. If still unable to connect and receiving Error: "668 connection was terminated" contact AT&T Customer Service for wireless customers for further troubleshooting. If you are viewing information on devices or services, please note: content reflects instructions for devices and services purchased from AT&T. Some differences may exist for devices not purchased from AT&T.

 

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