Our2 Precision Scale Error Codes
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Support Scale FAQ’s Frequently Asked Questions Before reading any further, try replacing the batteries and calibrating digital scale says out2 the scale. These two issues alone constitute for the majority of our returned digital scale error codes scales, and are not covered under our American Weigh Scales 10-Year Limited Warranty. Try these steps prior to sending in the how to fix my digital scale scale for a warranty claim, as it would likely be denied if it were one of these problems. This would, ultimately, result in more shipping costs for you. We do not want you, digital scale error message our valued customer, to unnecessarily pay high shipping costs when the problem likely can be resolved without the scale leaving your possession. If, after replacing the batteries with brand new ones and calibrating your scale, you continue to have problems, the following frequently asked questions regarding our scales will probably answer your questions and resolve any problem you may be experiencing. What is covered and/or notHow To Reset A Digital Scale
covered under the American Weigh Scales 10-Yr Limited Warranty? Our warranty covers all manufacturing defects in materials or workmanship. It does not cover damage resulting from but not limited to misuse, overloading the scale, dropping the scale or otherwise shocking the scale, calibration, or normal wear and tear inflicted on the balance. The warranty does not cover accessories or other removable parts such as batteries or AC adapters. Click here for our full warranty. What kind of maintenance is required to keep my scale in optimal weighing condition? Scales are precision instruments that are sensitive to changes in the environment and exposure to foreign substances (e.g., dust, dirt, moisture, etc.). Try to keep your scale clean of any foreign substances as they will begin to seep into the electronics of the scale, causing erratic readings and eventually causing complete failure. Avoid lengthy exposure to extreme heat or cold. Do not store your scale in a car or other locations where extreme temperatures are likely to affect the device. Allow your scale to adjust to room temperature prior to weighing. If your scale is too hot or too cold, this will cause your scale to "creep". In this case, w
Home › Frequently Asked Questions Frequently Asked Questions General Questions Bathroom Scales Kitchen Scales Other Products For any questions related to EatSmart Products not answered here
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please contact us via email or phone at (866) 843-3905. General Questions Where can I aws scale manual purchase an EatSmart Scale? EatSmart scales are sold across the internet at retailers (such as Amazon.com and Sears.com), as well our online store. digital scale numbers jump My order never arrived, what should I do? If you bought this through our website please contact us directly by phone at (866) 843-3905 or email us. Are batteries included with your products? All Eatsmart Scales include http://www.awscales.com/support/faqs a free starter set of batteries if needed for operation. Are EatSmart Scales legal for trade? No, EatSmart scales are not legal for trade and are meant to be used in non-retail environments. What is the warranty on EatSmart scales? All Eatsmart products come with a 2 year limited warranty. Please see OUR GUARANTEE section of our website for more information. Where are your scales made? EatSmart scales are designed and engineered in Chicago, IL, https://eatsmartproducts.com/pages/frequently-asked-questions USA and manufactured to our exact specifications in the Far East. Bathroom Scales I am seeing fluctuations in weight. Why is this happening? Every time a digital scale is moved it needs to be initialized and auto-calibrated. Initializing the scale resets the internal parts allowing the scale to find the correct “zero” weight and ensure accurate readings. Here is how to initialize any of our bathroom scales: Place the scale back on a hard, flat surface (see #2 below for optimal flooring surfaces). With one foot, press the platform of the scale so that numbers appear on the display. Once you see zeros or dashes remove your foot. Wait for the scale to turn off again. Step up onto the scale for a weight. Your scale is now calibrated. Will my scale work on carpet or other soft flooring (i.e. linoleum or vinyl)? EatSmart scales are engineered to provide maximum accuracy and will not provide accurate readings on carpeting. Linoleum, vinyl and other softer flooring can cause small variations in weight depending on how much cushion there is. We suggest placing the scale on a hard, flat surface. Optimal surfaces include ceramic or porcelain tile, hard wood or concrete. Will moving my scale affect accuracy and dependability? If possible, we recommend keeping your scale in the same position at all times (on a
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