Email Error 5.1.3
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delivery issues for error code 5.1.1 through 5.1.20 in Office 365 Applies To: Office 365 Admin, Less Applies To: Office 365 Admin , More... Which version do I have? More... This topic can help you fix email problems that are associated with error codes 550 5.1.1 through 5.1.20 if you see this in a non-delivery report (NDR). Mail flow problems can be frustrating, but we have solutions you can try in order to get your message sent. I sent a message, what can I do to fix this? I'm the Admin, what can I do to fix this? Why did I get a non-delivery report? I sent a message and got error code 5.1.x https://social.technet.microsoft.com/Forums/en-US/88187b88-385a-47f2-a976-2753627dd282/the-format-of-the-email-address-is-incorrect-error-513?forum=exchangesvrsecuremessaginglegacy in an NDR. What can I do to fix this? Here are 5 different solutions you can try. You might not need to try all of them. If the steps here don’t help you to successfully send the email, then contact your email administrator and refer them to the administrator help section of this topic so they can help you. Solution 1: Make sure the recipient's email address is correct This is https://support.office.com/en-us/article/Fix-email-delivery-issues-for-error-code-5-1-1-through-5-1-20-in-Office-365-79e91ade-5c83-405b-a37d-d99c7d069b13 the most common issue that causes 5.1.x errors. Check for correct spelling. If you change something, send the email again. Solution 2: Remove the recipient's email address from the auto-complete list Remove the recipient’s email address from the list of suggested names in the auto-complete list, then type it again before trying to send the email. The auto-complete list is a list of suggested names that shows up in your email program when it finds a name that matches what you have typed on the To line. If you need more detail about this, see Remove suggested name or email address from the Auto-Complete List in Outlook Web App. Create a new email message. In the To field, start typing the recipient's name or email address until the recipient appears in the drop-down list. Use the Down Arrow and Up Arrow keys to select the recipient, and then press the Delete key. Type the recipient’s complete address and then send your message. Solution 3: Make sure the recipient doesn't have an email message forwarding rule in place Did you send the original message to exactly the same recipient address that is shown in the NDR? You can verify this by comparing the address provided in the NDR with the address shown in the original message
invaluable to me when investigating bounce backs NDR List of Codes and their meanings NDR Code Explanation of Non-Delivery Report error codes 4.2.2 The https://community.spiceworks.com/how_to/939-ndr-non-delivery-receipts-codes-and-their-meanings recipient has exceeded their mailbox limit. It could also be that http://help.pardot.com/customer/portal/articles/2128156-bounce-codes-reference the delivery directory on the Virtual server has exceeded its limit. (Default 22 MB) 4.3.1 Not enough disk space on the delivery server. Microsoft say this NDR maybe reported as out-of-memory error. 4.3.2 Classic temporary problem, the Administrator has frozen the queue. 4.4.1 Intermittent network connection. email error The server has not yet responded. Classic temporary problem. If it persists, you will also a 5.4.x status code error. 4.4.2 The server started to deliver the message but then the connection was broken. 4.4.6 Too many hops. Most likely, the message is looping. 4.4.7 Problem with a timeout. Check receiving server connectors. 4.4.9 A DNS problem. Check email error 5.1.3 your smart host setting on the SMTP connector. For example, check correct SMTP format. Also, use square brackets in the IP address [197.89.1.4] You can get this same NDR error if you have been deleting routing groups. 4.6.5 Multi-language situation. Your server does not have the correct language code page installed. 5.0.0 SMTP 500 reply code means an unrecognised command. You get this NDR when you make a typing mistake when you manually try to send email via telnet. More likely, a routing group error, no routing connector, or no suitable address space in the connector. (Try adding * in the address space) This status code is a general error message in Exchange 2000. In fact Microsoft introduced a service pack to make sure now get a more specific code. 5.1.x Problem with email address. 5.1.0 Often seen with contacts. Check the recipient address. 5.1.1 Another problem with the recipient address. Possibly the user was moved to another server in Active Directory. Maybe an Outlook client replied to a message wh
an unlimited number of bounce replies. This article doesn't providea definitive list of all bounce replies -- just an overview of the mostcommon ones. Since the bounce codes are not generated by Pardot, the explanation from our Supportteam will be limited to the table below. You'll need to contact the recipient’s mail server administrator for clarification regarding bounce messages from that server. You can also find resources online for more information about individual bounce codes. What are bounce messages? A bounce message (or code) is a reply from the receiving mail server describing why the email was not delivered. Sometimes, messages accompanying codes are non-standard (mail server administrators can customize these messages); therefore, messages may be different from each receiving mail server you attempted to contact. What does Pardot do with bounce messages? Once we receive a bounce message from a mail server, we use the bounce code to determine if the bounce is a hard bounce (permanent failure) or a soft bounce (temporary failure). We will automatically opt-out prospects who have had a hard bounce. Are there different types of bounce codes? The traditional SMTP bounce reasons are three-digit codes (e.g., 550). The enhanced SMTP bounce responses are three-digits separated by decimal points (e.g., 5.1.1). You may see both in the bounce reasons for a given email campaign. How do I access my bounce report? You can access the bounce report by visiting Reports > Emails and drilling down into the hyperlinked number of soft or hard bounces in the individual list email report, drip program report, or email template report you would like to review. Traditional Bounce Codes Code Explanation 421