Error 2 Domain Does Not Match License Key File Domain
2011. ICT Coordinator Member Hello All, Before I begin, kindly note that I am not versed in web based technology or jargon so please be patient when my responses come off as noobish! :} I am the local IT technician for the school I am based in. We have been using the Support Suite helpdesk platform since July 2008. The application has always worked till today where I am getting this error message when I try to log on my helpdesk management link: ERROR (2): Domain does not match license key file domain (servername.domainname), please change the product path to match the domain under Admin CP > Settings > General Settings This Product will not work properly unless untill that value is changed. I can not for the life of me figure out what to do here. My previous manager who set up the system has since left and did not give me a proper hand over. I followed the pathway provided in the error message and can view the options in the General Settings folder but I don't know what to do next. There is a URL path in the "Product URL" field. I suspect that this might be the source of the problem but at the same time I don't really know what to do next. This URL pathway points to the server hosting the service in the following manner: http://
Forums Hosting Software and Control Panels Kayako nightmare. If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Results 1 to 12 of 12 Thread: Kayako nightmare. Tweet Thread Tools Show Printable Version Subscribe to this Thread… Search Thread Advanced Search Display Linear Mode Switch to Hybrid Mode Switch to Threaded Mode 03-15-2011,05:18 AM #1 David View Profile View Forum Posts View http://forums.kayako.com/threads/support-suite-error-error-2-domain-does-not-match-license-key-file-domain.27543/ Forum Threads Visit Homepage & Goliath Join Date Oct 2003 Location Chattanooga Posts 8,976 Kayako nightmare. I must say, every interaction with kayako quickly becomes a nightmare. We've been patiently awaiting for over 7 hours with our support system offline with nothing but worthless responses from their team. Minor issue, domain related change that is simply beyond their comprehension levels. I would safely bet 75% of their clientbase is in http://www.webhostingtalk.com/showthread.php?t=1031354 North America but it's absolutely beyond them to hire people to work during normal business hours. In the meantime I'll wait up as it nears 5am EST, and we've gone ~7+ hours without being able to respond to clients. Cerberus, anyone? :/ David Fused.com — web hosting for businesses that don't want to think about web hosting. Follow me on twitter @davidandgoliath Reply With Quote 0 03-15-2011,06:21 AM #2 Jamie Edwards View Profile View Forum Posts View Forum Threads Visit Homepage Web Hosting Master Join Date Apr 2004 Location UK Posts 1,331 Is this the ticket you contacted us on Twitter about? I'm looking into the problem now. Our support hours are 0000 EST until 1900 EST. . » @jmedwards - find me on Twitter! » Kayako help desk software - we help our customers help their customers Reply With Quote 0 03-15-2011,07:07 AM #3 David View Profile View Forum Posts View Forum Threads Visit Homepage & Goliath Join Date Oct 2003 Location Chattanooga Posts 8,976 It'll take at least that many hours for the kayako team to decipher English, it appears. Pushing towards our tenth hour offline as a result, and there's little more disheartening than people emailing back without even a glance at
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