Internal Error 2721
07:57 PMI'm getting Internal Error 2721 when my Custom Action EXE fires. The Custom Action EXE fires only on Uninstall (it merely cleans up error 2721. custom action issetupfilesextract not found in binary table stream unused folders, since ISX just leaves the empty folders behind). I chose msi installer error 2721 to "Browse File System" for custom action EXE location, instead of installing it in a Temp folder on the target system. The Windows Installer Help lists the following for Internal Error 2721: "Custom action [2] not found in Binary table stream" which is really no help at all. So, the Custom Action EXE fires on Uninstall only, fires Before System Changes, and generates the 2721. I click OK and then the following ISX error message appears: "Fatal error during uninstallation" And then the uninstaller closes. No matter what I do, the uninstaller chokes when the Custom Action fires. I CANNOT GET THIS TO WORK. I need to be able to uninstall my app so I can upgrade, but I can't uninstall. I've looked at the Help, both ISX and Windows Installer, and nothing points me in the right direction as to how to recover from fatal uninstall errors. Please help! (I'm using 3.53 on Win2k Advanced Server) Thanks, Josh Chandima01-16-2002, 11:41 AMThe technicality behind the error is as follows. When you create a Custom Action and build, your exe is streamed in to the Binary Table of the msi, and the Custom Action table points at the correct entry in the Binary Table. What's happening is 1. The file wasn't streamed in to the binary table 2. Or the file is streamed in, but the Custom Action is not pointing at the right Binary Table entry I am leaning towards the first. Few questions and things for you to try out. 1. When you build, do you get an error saying something like "Unable to stream into Binary table"? If so, that means the Exe you are poiting to is probably not in the same location anymore. 2. Try setting the "Ignore Exit Code" to "Y
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11/14/2009, 11:55 AM Hello, I got the above error when trying to install Vegas 9.0 on my new MacBook Pro (booting into 64bit Windows 7 through bootcamp). Any ideas? I was trying to install the 32bit version and will try Vegas 9 https://www.vegascreativesoftware.info/us/forum/internal-error-2721-sfwmf4setup-install-on-mac--75172/ 64bit now and report back. Thanks, Jeff Follow Thanks Quote More Direct link Report Go to solution Direct link Report 8 Answers Go to solution Comments the solution Jeff Waters wrote on 11/14/2009, 12:04 PM I get the same error message when trying to install the 64bit version of Vegas. Thanks Quote More Direct link Report Direct link Report the solution Coursedesign wrote on 11/14/2009, 01:41 PM It's a bug in InstallShield for Windows. Are you using the error 2721 default installation locations? Thanks Quote More Direct link Report Direct link Report the solution Jeff Waters wrote on 11/14/2009, 02:37 PM Yes, I'm using the default installation location. Any idear how to work around it? Thanks Quote More Direct link Report Direct link Report the solution Coursedesign wrote on 11/14/2009, 03:19 PM This problem has affected both Vegas Pro and Vegas Movie Studio users on all kinds of PCs. I think it's time to let SCS Support earn internal error 2721 its keep, as it seems to be a problem with the installer or the installer script. Thanks Quote More Direct link Report Direct link Report the solution Jeff Waters wrote on 11/16/2009, 01:23 PM Well, I called Sony tech support. You need to pay $29.95 for help with a single issue. That sounded fair to me, so I gave them my credit card number. The lady, Liz, was super nice and asked for a rough idea of the problem. When I told her, she stopped me and said, "We can't support anything but Windows... even if it's installed via Bootcamp on Windows." Then, she made sure to tell me that my credit card would be credited if a charge had actually gone through. But, no other offer of help or recourse. Wow! I've been strong customer for at least 6 years, paid upgrades the whole time... and we can't even discuss this? You're telling me there isn't a single tech person there who could look into it with me? Ouch... then I guess I'll depart Sony Vegas customerhood with a tip for Sony to read this book: http://www.amazon.com/Customer-Satisfaction-Worthless-Loyalty-Priceless/dp/188516730X/ref=sr_1_1?ie=UTF8&s=books&qid=1258406518&sr=8-1 If anyone in the community here can think of anything to help, I would be eternally grateful. Thanks to all of you for all your help over the years. -Jeff Thanks Quote More Direct link Report Direct link Report the solution Coursedesign wrote on 11