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Prl Update Error Code 1012

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-> Update Phone -> PRL Version, after a few minutes, the PRL Update failed with an error code 1012 Dialed ##72786#, received a message "Your account could

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not be validated, please contact Customer Services" Dialed ##MSL#, received a message "Your account

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could not be validated, please contact Customer Services" I also called Sprint Tech support to check their inventory, and was told internal error 407 note 2 the phone is active. Created a ticket to RingPlus support, but haven't heard back from them yet. Any help on this would be appreciated. KentE 2015-10-27 23:22:14 UTC #2 I'm not an expert, and http://forums.androidcentral.com/htc-evo-4g/63409-why-can-t-i-update-prl-firmware.html have never seen that error code or owned the same phone, but I did look around a little for your problem. Found one user who said removing the battery for 30 seconds and rebooting solved the problem. (On a lot of phones, this forces a "soft" reset of the phone OS). Another mentioned that the cause of their similar problem (same error code) seemed to be related to https://discourse.ringplus.net/t/got-error-code-1012-when-updating-prl-resolved/6609 an old username still listed in the data section of the phone (assuming yours is an used phone.). I've had some luck with that issue by using performing a ##786# reset (return to new), rather than the ##72786# carrier reset-- it seems to go further into the phone OS to remove old information, although it might also wipe out any information you've put on the phone (contacts list, added files, etc.)-- so good to make notes before you try this. In my case, this did allow (after a reboot) for the username to change to the proper new one. (something like "my phone number" @mvno271.sprintpcs.com.) The phone should auto-fill that correctly when rebooting after the ##786# reset. I've seen other, more experienced, users here recommend that reset procedure for activating older phones.KentE hungryghost 2015-10-27 23:28:15 UTC #3 q1007: Dialed ##MSL#, received a message "Your account could not be validated, please contact Customer Services" I have to ask. When doing ##MSL# are you replacing "MSL" with your actual MSL code (for example, if your MSL is 1234, you dial ##1234#). Sorry if that's obvious, but some people have mistakenly dialed "MSL" instead of their actual code. q1007 2015-10-28 02:48:12 UTC #4 Thanks KentE. I di

Help Suggestions Send Feedback Answers Home All Categories Arts & Humanities Beauty & Style Business & Finance Cars & Transportation Computers & Internet Consumer Electronics Dining Out Education & Reference Entertainment & Music Environment Family & Relationships Food & Drink Games & Recreation Health Home & Garden Local Businesses News https://answers.yahoo.com/question/index?qid=20120916083805AALfv1X & Events Pets Politics & Government Pregnancy & Parenting Science & Mathematics Social Science Society & Culture Sports Travel Yahoo Products International Argentina Australia Brazil Canada France Germany India Indonesia Italy Malaysia Mexico http://www.sprintusers.com/forum/showthread.php?t=178371 New Zealand Philippines Quebec Singapore Taiwan Hong Kong Spain Thailand UK & Ireland Vietnam Espanol About About Answers Community Guidelines Leaderboard Knowledge Partners Points & Levels Blog Safety Tips Consumer Electronics Cell error 407 Phones & Plans Next How to fix error code 1012 on evo? Every time I try to update anything like update profile or prl it says error code 1012. I called sprint and they couldn't fix it. I did a factory reset twice and that didn't work and i rebooted my phone lots of times and i try to update the profile lots of internal error 407 times to but nothing will work. Calls and texts... show more Every time I try to update anything like update profile or prl it says error code 1012. I called sprint and they couldn't fix it. I did a factory reset twice and that didn't work and i rebooted my phone lots of times and i try to update the profile lots of times to but nothing will work. Calls and texts messages work but no data and my 3g sign wont pop up. I even tried to update profile under wifi but that didn't work. can someone please help me.!!!!! Follow 1 answer 1 Report Abuse Are you sure you want to delete this answer? Yes No Sorry, something has gone wrong. Trending Now The Blues Brothers Lady Gaga Junko Tabei Jared Goff Online MBA Credit Cards Kate McKinnon Angelique Kerber Cable TV Kevin Meaney Answers Relevance Rating Newest Oldest Well sorry for that error never seen it myself but i will try to steer you in a direction were you might find answers and it will be free, probably and most likely somebody already had that problem so please searc

Sprintusers! Join 200,000+ other SprintUsers for free at the #1 online community for Sprint cell phone customers! Win cool prizes in our weekly contests. Talk about the newest phones or post your question in our forums! Become a premium member and get unlimited Focus Uploads to your Sprint phone. All visitors must register before they can post questions, contact other members or search our database of over 127,000 threads and 1.7 million posts. So what are you waiting for? Register for free today! SprintUsers.com » Devices » Tricorder user Join Date: Dec 6, '07 Location: Macon, GA Posts: 1,663 Phone: Gold iPhone 5s Thanks: 78 Thanked 212 Times in 149 Posts SU$: 32,382 Update Profile, PRL, and Windows not working Whenever I try and clcik those 3 items in the Start>Settings>System it will not allow me to do so. For Windows I get this message: Error: Connection to the update server was not available. Check your data connection and make sure the device date and time are correct. For PRL: PRL could not be updated....Error Code 1012 For profile: The profile update could not be completed. Please try again later. Error Code 1012 Anyone else getting these errors? My Sprint internet connection and wifi internet both work fine. I have a feeling that one of the settings in my ##778# or ##3282# menus is wrong. I don't look forward to another 1 or 2 hour call to tech support, so if anyone could help me resolve or isolate the problem before I call them that would be most appreciated. __________________ Georgia Watchdog Senior Editor gwmac View Public Profile Visit gwmac's homepage! Find More Posts by gwmac Donate To gwmac 12-04-2008, 12:14 PM #2 rolla88 Cordless Phone User Join Date: Jan 2, '06 Location: NeverNeverLand Posts: 530 Phone: Samsung S3 Thanks: 3 Thanked 6 Times in 6 Posts SU$: 2,501 i get the same thing with windows update...with the other two, usually one works and the other one doesnt and vice versa. __________________ OLD PHONE AND PLAN --> Samsung GS3 - Everything Data, with free 6pm N/W and $10 monthly discount = content (for now) NE

 

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