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Error 691 The Remote Connection Was Denied
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Service View previous topic :: View next topic Author Message Ryan_C_in_TNEVDO NewbieJoined: 03 Jun 2008Posts: 1 Posted: Tue Jun 03, 2008 8:14 am Post subject: Verizon Issues Since Modem Firmware Upgrade About three weeks ago, I upgraded the firmware on my Pantech UM150. I use the Verizon Connection manager http://www.evdoforums.com/thread9527.html software to connect, and it informed me of new firmware and requested that I upgrade so I did. Within the week I began to have issues connecting, and staying connected when I did connect. I have random drop off issues and disconnects even in a full coverage area. When I try to connect the first 2 to 4 times I receive a QA913 error, on the 3rd or so attempt it will connect and then stay connected for an amount of time that is quite error 691 inconsistant. Is there anyway to back rev my modem to restore the old firmware so that I no longer have this issue, or is there a known fix for the problem I am having. Verizon's tech support has been less than helpful as always, and I will soon be moving into my new home and I would like to sort all this out prior to that so I can have a reasonable faster than dialup connection resource. Also to date, I have had some issues with error 691 windows my MBR1000 randomly loosing connection with my modem as well. Is this similar to the issue at hand or any other known problem? Sorry to be quite the "newbie" in this arena, but I am reading as much as I can on the forum and I have found the information at hand quite useful and impressive. Thanks Ryan Back to top tward_biteme1EVDO UserJoined: 22 Jan 2008Posts: 39 Posted: Thu Jun 05, 2008 5:56 am Post subject: I was having the same issues the other night. Talking to VW support, they cracked me up saying you got an update today. I said well couldn't the update have broken something? The person tells me, no the updates will only help you, not hurt you!!! They shipped me a new 150 which should come in today. Back to top tward_biteme1EVDO UserJoined: 22 Jan 2008Posts: 39 Posted: Mon Jun 09, 2008 7:25 am Post subject: Got the new UM150, installed it on Saturday. Now I get "RAS Error 691 - Access was denied because the username and/or passwrod was invalid on the domain. Error QA920." Spent 1 hour on the phone with Tech Support Saturday night, they ran me through their script, with no success. I have v4.7.2 of VZaccess Manager, they say they can't escalate it unless I get the latest version... I installed VZaccess Manager and the UM150 on a Laptop that has never had either installed and I get the same error, so to me it doesn't appear to be a computer issue. I spent anoth