Error 692 Hardware Failure In The Modem Blackberry
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Modem BlackBerryForums Google Search BlackBerryForums.com Search Show Threads Show Posts Other Search Options Find New Posts Find Today's Posts Advanced Search Find All Thanked Posts Go to Page... LinkBack Thread Tools 06-12-2007, 01:25 PM #1 (permalink) Mark http://www.blackberryforums.com/general-blackberry-discussion/80999-eureka-solution-error-628-error-692-when-using-blackberry-modem.html Rejhon Retired BBF Moderator Join Date: Aug 2004 Location: Ottawa, Ontario, Canada https://info.pleasantsolutions.com/Blog/Tethering_a_BlackBerry_to_Telus_on_Windows Model: Bold Carrier: Rogers Posts: 4,870 Post Thanks: 1 Thanked 0 Times in 0 Posts EUREKA! Solution to "Error 628" and "Error 692" when using BlackBerry as Modem Please Login to Remove! How To Fix Common BlackBerry Modem Connection Errors This is an appendix to the BlackBerry FAQ, "Use BlackBerry As Modem For Laptop" Fixing Error error 692 692 HOW DOES THIS HAPPEN? This is because the computer doesn't see the BlackBerry. Essentially, this is the same error you would get if your BlackBerry is completly disconnected. If this is the case, make sure you have fully set up your BlackBerry modem using the FAQ entry "Use BlackBerry As Modem For Laptop". These steps are steps are easiest if you already hvae BlackBerry OS 4.2 and BlackBerry Desktop 4.2 error 692 hardware ... If your BlackBerry is not running the latest, please upgrade to these versions. Also, please do not send private messages to the moderators (including myself) asking me questions -- it is best to post your questions publicly because the Inboxes of us volunteer moderators are already overflowing... Fixing Error 628 HOW DOES THIS HAPPEN? * You manually added the BlackBerry modem driver; AND * You consistently get an Error 628 PROBLEM: You consistently got an "Error 628" trying to connect to the Internet when using BlackBerry as a modem for the laptop. (I came across a laptop where this happens) SOLUTION: Go to Control Panel -> Phone and Modem and Remove the modem. Re-add the modem by clicking on Add. You MUST select the "Standard 33600 bps Modem" (correct) INSTEAD OF "Standard 56000 bps Modem" (wrong). Click Next. You will be asked for the ports to add this modem to. Add this modem to all COM ports that the RIM Virtual Serial Port is on. If you are not sure of which COM ports the RIM Virtual Serial Ports are, go to Control Panel -> System -> Hardware -> Device Manager -> Ports (COM & LPT) ... This will tell you which COM ports your RIM Virtual Modem is
6 Aug 2012 by Thomas Edit page New page Restrict access Attach file Move page Delete page Print page More Table of contents Pleasant Solutions > Blog > Tethering a BlackBerry to Telus on Windows Page Notifications Off Tethering a BlackBerry to Telus on Windows Table of contents1. Problem2. Cause3. Solution4. Detecting This Is The Problem5. If You Found This Pleasant Solutions Blog Entry Useful6. References Problem After following instructions you find on the internet for tethering your blackberry to Telus, you get the following error when you click Connect: Connecting through ... Error 692: There was a hardware failure in the modem (or other connecting device). If you continue to receive error messages, you can enable logging for analysis Redial Close Cause Your initialization string is broken. Although you may have already found out that by going to: Control Panel => Phone and Modem => Select your blackberry modem => Properties => Change Settings Button => Advanced Tab => Extra initialization comments, it should say: AT+CGDCONT=1,"IP","sp.telus.com" what is a very subtle and difficult to notice problem is that your quotation marks are not actually quotation marks. Solution Type in the above string manually, without copy and pasting from any websites, and you should be good to go. Detecting This Is The Problem There are two steps for confirming this is the problem (assuming you haven't fixed it already after reading this page) Control Panel => Phone and Modem => Select your blackberry modem => Properties => Change Settings Button =>Diagnosticstab, press the "Query Modem" button and you will probably see things: ATQ0V1E0Success AT+GMMRIM BlackBerry Device 5001234 AT+FCLASS?COMMANDNOTSUPPORTED ... Seeing that is a good sign that your computer and BlackBerry are in fact talking to each other. Next, leave that window open and try to connect the usual way you try. After you get the Error 692 message: Go back to that modem properties window. Click the "View log" button. Scroll down near the bottom of the text file that opens. See if you notice something like the following: 01-22-2012 13:32:35.869 - Sending user initialization commands. 01-22-2012 13:32:35.885 - Send: AT+CGDCONT=1,<94>IP<94>,<94>sp.telus.com<94>