Error Accessing Smart Upgrade Database
Notes from 8.5.1 Fix Pack 4 to a later release Technote (troubleshooting) Problem When attempting to upgrade a Lotus Notes 8.5.1 Fix Pack 4 client, to a later release using the Smart Upgrade process, you receive a pop-up box warning that there are "No matching kits available for your Notes client release" as seen in the following screenshot: Symptom Unable to upgrade from 8.5.1 Fix Pack 4 Cause Starting with Lotus Notes 8.5.1 FP4, the space has been removed between "8.5.1" and "FP4" as represented in the Revision Field. The following is a "Help About IBM Lotus Notes" screenshot of Lotus Notes 8.5.1 with FP3 applied. Notice how there is a space between "8.5.1" and "FP3" The following is a "Help About Lotus Notes" screen shot of Lotus Notes Client 8.5.1 with FP4 applied. Notice how there is NO space between "8.5.1" and "FP4" This has also been observed in 8.5.1 FP5 and 8.5.2 FP1. To further demonstrate this issue, when upgrading from a previous release such as Notes 8.5.1 FP3 and a problem is detected with the upgrade which produces the same error message, notice that the client Release does indeed have the space represented as shown in the following screenshot: Environment Lotus Notes Client 8.5.1 Fix Pack 4 Resolving the problem Edit the Smart Upgrade Kit Document "Source Version field" and remove the space between "8.5.1" and "FP4" as shown in the following screenshot. Document information More support for: IBM Notes Install/Setup Software version: 8.5.1.4 Operating system(s): OS X, Windows Reference #: 1460622 Modified date: 2015-02-11 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
Training Support Forums & community Events Rational Tivoli WebSphere Java technology Linux Open source SOA and Web services Web development XML My developerWorks About dW Submit content Feedback developerWorks>Lotus>Forums & community>Notes/Domino 8 Forum Notes/Domino 8 Forum Sign in to participate Previous Next Subject: Smart Upgrade Feedback Type: Problem Product Area: Notes 8 Client Technical Area: Install Platform: Windows XP client Release: 8.0.2 Reproducible: Always I am trying to upgrade http://www.ibm.com/support/docview.wss?uid=swg21460622 my Notes clients from version 7.0.3 to version 8.0.2 using a Smart Upgrade policy and a Smart upgrade kit. When I force the Notes 7.0.3 client to make a Smart Upgrade it tells me that there is no matching kits found in the Smart Upgrade Database. I have checked the upgrade kit for any http://www-10.lotus.com/ldd/nd8forum.nsf/5f27803bba85d8e285256bf10054620d/0ac8eca7a12870de852574db0033bae8?OpenDocument configuration errors. When I upgraded from Notes version 6.5 to Notes version 7.0 I made the exact same configuration and that worked fine. Below is the error log I get from Smart Upgrade Tracking Report SmartUpgrade_HP-UDL+N_2008_10_07@10_37_53.log [0878:0002-0A18] IN=StartTime IV=07-10-2008 10:37:58 [0878:0002-0A18] IN=FinalStatus IV=Interrupted [0878:0002-0A18] IN=UserName IV=CN=XXX/O=XXX [0878:0002-0A18] IN=CurrentVersion IV=Release 7.0.3 [0878:0002-0A18] IN=Version IV=Release 7.0.3 September 26, 2007 [0878:0002-0A18] IN=Type IV=Notes Client [0878:0002-0A18] IN=ProgramDirectory IV=C:\Programmer\lotus\notes\ [0878:0002-0A18] IN=DataDirectory IV=C:\Documents and Settings\XXX\Lokale indstillinger\Application Data\Lotus\Notes\Data [0878:0002-0A18] IN=VersionOS IV=Microsoft Windows XP Service Pack 2 [0878:0002-0A18] IN=UserNameOS IV=XXX [0878:0002-0A18] IN=DomainNameOS IV=XXX [0878:0002-0A18] IN=MachineName IV=XXX [0878:0002-0A18] 07-10-2008 10:37:58 TM=SUSmartUpgrade: Enter: pSUCtx->bTrigFromManual = TRUE [0878:0002-0A18] 07-10-2008 10:37:58 IN=TriggeredFromMenu IV=TRUE [0878:0002-0A18] 07-10-2008 10:37:58 TM=ClientGetServerInfoFailOver: ClientGetServerInfo: INITIAL CN=XXX/O=XXX error: No error [0878:0002-0A18] 07-10-2008 10:37:58 TM=SUGetSUDBServerAndPath: ClientDbExtLocateByReplicaID: 'CN=XXX/O=XXX' error: File does not exist [0878:0002-0A18] 07-10-2008 10:37:58 TM=SUGetSUDBServerAndPath: OSPathNetConstruct: 'CN=XXX/O=XXX' 'SmartUpg.nsf' 'CN=XXX/O=XXX!!SmartUpg.nsf' error: No error [0878:0002-0A18] 07-10-2008 10:37:58 IN=HomeServer IV=CN=XXX/O=XXX [0878:0002-0A18] 07-10-2008 10:37:58 IN=Policy IV=/Test update [0878:0002-0A18] 07-10-2008 10:37:58 IN=DesktopSettings IV=Test update [0878:0002-0A18] 07-10-2008 10:37:58 IN=DeployVersion IV=Release 8.0.2 [0878:0002-0A18] 07-10-2008 10:37:58 TM=
a kit, make the kit available to users by creating a Kit document in the Lotus Notes Smart Upgrade database and then either attaching the kit to the Kit document http://www-12.lotus.com/ldd/doc/domino_notes/7.0/help7_admin.nsf/f4b82fbb75e942a6852566ac0037f284/23ac548ba8f16c188525706f0065a530?OpenDocument or storing the kit in a directory on a shared network drive that users can access. You specify the location of the kit in the Smart Upgrade Kit document when setting up Smart Upgrade for users. You can provide upgrade kits for upgrading just the Notes client or for upgrading All clients. When you attach kits to a Smart Upgrade Kit error accessing document, attach only one kit per document. Smart Upgrade kit recognition Smart Upgrade in Domino 6.5.5 and more recent contains the Smart Upgrade kit recognition feature. Smart Upgrade can determine whether to install a Notes client only kit or an All clients kit for each particular user. The installer sets the value of the InstallType= setting in the NOTES.INI file each time error accessing smart a Notes client or All client installation or upgrade is performed. Smart Upgrade compares the Install Type value in the Smart Upgrade Kit document to the InstallType field in the NOTES.INI file and installs the update kit that matches the Install Type specified in the NOTES.INI file. Smart Upgrade recognition makes it easy to upgrade users who have more than one computer with different client install types, that is, a user can have one computer running Notes client only and another computer running All clients. You can use Smart Upgrade to upgrade both computers for this user. Pre-Domino 6.5.5 clients can have only one Smart Upgrade kit per user, per source version. If you attempt to configure multiple source kits, that is Notes client only and All clients for a release of Domino that is pre-Domino 6.5.5, an error message appears indicating that duplicate kits have been found for that user in the Smart Upgrade database and Smart Upgrade will fail. Smart Upgrade recognition upgrades one intstall type, for example, Notes client only to a newer release of the same install type. Yo