Error Accessing System State .xml
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Error event when you try to start the Microsoft Dynamics CRM E-mail Router Service in Microsoft Dynamics CRM4.0 December 31, 2009 in Email Router | Tags: Email Router, MS CRM 4.0, The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml | Leave a comment I've experienced this problem quite a few times. Email router stops working for no apparent reason. When you test the email router you get a warning message saying "Email Router Service is not Started". You also see this error message in the event view. "The E-mail Router service could not run the service main background thread. The E-mail Router service https://support.microsoft.com/en-us/kb/954522 cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The E-mail Router service cannot continue and will now shut down." Looking around on the web I found quite a few solutions including advise to remove and re-install the Email router. I found this KB that finally helped me resolve the issue. https://hassanhussain.wordpress.com/tag/the-e-mail-router-service-cannot-access-system-state-file-microsoft-crm-tools-emailagent-systemstate-xml/ http://support.microsoft.com/default.aspx/kb/954522 Categories Accelerators (3) CMMI for a CRM Consultancy (1) Deployment (8) Design (7) Email Router (2) Integration (3) JavaScript (4) Look and Feel (3) Mobile Express (1) MS CRM 5.0 (2) Performance (1) Plug-In (6) Rollups (2) Tips and Tricks (13) Training (5) TSQL (1) Uncategorized (2) Update Rollup (1) Useful MS CRM 4.0 Links (19) Workflow (1) ClustrMaps CRM Blogs I Read Brent's Social CRM Blog PGreenblog THE CRM CONSULTANT Dynamics Community This blog is member of the Dynamics CRM Community MS CRM Blogs I Read Adi Katz Ayaz Ahmad Benjamin LECOQ CRM Lady Blog David Jennaway Donna Edwards Dynamics CRM Team Blog George Doubinski Imran Mustafa JIM WANG MS CRM 4.0 Support Ronald Lemmen Sonoma Partners Umar Khan Copyright Accelerators CMMI for a CRM Consultancy Deployment Design Email Router Integration JavaScript Look and Feel Mobile Express MS CRM 5.0 Performance Plug-In Rollups Tips and Tricks Training TSQL Uncategorized Update Rollup Useful MS CRM 4.0 Links Workflow October 2016 M T W T F S S « Jun 12 3456789 10111213141516 17181920212223 24252627282930 31 Top Posts Changing the default MS CRM v4.0 URL Create a free website or blog at WordPress.com.Ben Eastaugh and Chris Sternal-Johnson.
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Email Router Service Will Not Start Tuesday, October 18. 2011 Scenario: The Microsoft CRM Email Router Service won't start and throws an error message stating "The Microsoft CRM Email Router service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service." The Application Event log also logs the following entry: ____________________________ Event Type: Error Event Source: MSCRMEmail Event Category: None Event ID: 0 Date: Time: User: Computer: Description: #16192 - The E-mail Router service could not run the service main background thread. The E-mail Router service cannot continue and will now shut down. System.Configuration.ConfigurationErrorsException: The E-mail router service cannot access system state file Microsoft.Crm.Tools.EmailAgent.SystemState.xml. The file may be missing or may not be accessible. The E-mail Router service cannot continue and will now shut down. ---> System.Xml.XmlException: Root element is missing. ==================================================================== Solution: 1. Delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file. Notes • By default, the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is in the following folder: C:\Program Files\Microsoft CRM Email\Service • By default, the Service folder is a hidden folder. To see this folder, you must change the Windows Explorer settings to display hidden files and hidden folders. 2. Restart the Microsoft Dynamics CRM E-mail Router Service. The Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is re-created. © 2007 Fatshark all rights reserved | Design: Fatshark