Apologetic Error Messages
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Writing Error Messages
them; it only takes a minute: Sign up Here's how it works: Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Should error messages apologize? up vote 465 down vote favorite 258 We are having a discussion on our team about an error message that says "Sorry, you do not have permission to access this feature. Please contact your administrator for assistance." Is it appropriate to use language of "apology" in this instance? The rationale against it is that it would be more appropriate to "apologize" for something that would be considered solely the "fault" of the application such as downtime. ("Sorry but our site is currently unavailable...please try again later.") copywriting feedback error-message wording emotion share|improve this question edited May 4 '13 at 2:25 Graham Herrli 6,18872754 asked Jan 4 '13 at 15:21 JoelFan 2,3413710 11 I'd agree with that rationale. If user enters invalid input, its a mistake on user's part. And if software fails to do something user rightfully expects, its a mistake on software's part. –user117 Jan 4 '13 at 16:13 63 Keep in mind that "I'm sorry" does not necessarily mean admitting it's your (or anyone's) fault or mistake. It's often used as a more generic expression of sympathy or regret for what happened, aside from any discussion of whose responsibility it was. As in, "I was sorry to hear that your mother died." –LarsH Jan 5 '13 at 19:13 32 @barrycarter xkcd.com/945 –Lewis Goddard Jan 6 '13 at 0:11 45 You're always allowed to write "I'm sorry" in your error messages if it's immediately followed by "Dave" –Matty K Jan 7 '13 at 1:42 16 Not if it is used by lawyers - they will take it as an admission of liability ;-) –Andy Dent Jan 7 '13 at 6:59 | show 8 more comments 16 Answers 16 active oldest votes up vote 406 down vote accepted The reason I believe it is
Self-Appraisal Of Performance.32 PagesThe Effect Of Apologetic Error Messages And Mood States On http://ux.stackexchange.com/questions/31359/should-error-messages-apologize Computer Users' Self-Appraisal Of Performance.Uploaded byKursat CagiltayViewsconnect to downloadGetdocREAD PAPERThe Effect Of Apologetic Error Messages And Mood States On Computer Users' Self-Appraisal Of Performance.DownloadThe Effect Of http://www.academia.edu/249090/The_Effect_Of_Apologetic_Error_Messages_And_Mood_States_On_Computer_Users_Self-Appraisal_Of_Performance Apologetic Error Messages And Mood States On Computer Users' Self-Appraisal Of Performance.Uploaded byKursat CagiltayLoading PreviewSorry, preview is currently unavailable. You can download the paper by clicking the button above.GET file ×CloseLog InLog InwithFacebookLog InwithGoogleorEmail:Password:Remember me on this computerorreset passwordEnter the email address you signed up with and we'll email you a reset link.Need an account?Click here to sign up Job BoardAboutPressBlogPeoplePapersTermsPrivacyCopyrightWe're Hiring!Help Center Find new research papers in:PhysicsChemistryBiologyHealth SciencesEcologyEarth SciencesCognitive ScienceMathematicsComputer Science Academia © 2016
institution loginHelpJournalsBooksRegisterJournalsBooksRegisterSign inHelpcloseSign in using your ScienceDirect credentialsUsernamePasswordRemember meForgotten username or password?Sign in via your institutionOpenAthens loginOther institution login Purchase Loading... Export You have selected 1 citation for export. Help Direct export http://www.sciencedirect.com/science/article/pii/S0378216609003270 Save to Mendeley Save to RefWorks Export file Format RIS (for https://books.google.com/books?id=S-hKWLnS2zIC&pg=PA314&lpg=PA314&dq=apologetic+error+messages&source=bl&ots=FB7p9WLPid&sig=LCABvkps4eZNs6N_tAs681UQW-4&hl=en&sa=X&ved=0ahUKEwjv3ZmLl6zPAhWX0YMKHT92Au8Q6AEITTAH EndNote, ReferenceManager, ProCite) BibTeX Text Content Citation Only Citation and Abstract Export Advanced search Close This document does not have an outline. JavaScript is disabled on your browser. Please enable JavaScript to use all the features on this page. Journal of Pragmatics Volume 42, Issue 9, September error messages 2010, Pages 2430-2448 How people talk to Robots and Computers
The effect of apologetic error messages and mood states on computer users’ self-appraisal of performance Author links open the overlay panel. Numbers correspond to the affiliation list which can be exposed by using the show more link. Opens overlay Mahir Akgun a, ⁎, makgun@metu.edu.tr, Opens overlay Kursat Cagiltay a, apologetic error messages kursat@metu.edu.tr, Opens overlay Deniz Zeyrek b, dezeyrek@metu.edu.tr aComputer Education and Instructional Technology Department, Middle East Technical University, 06351, Ankara, TurkeybDepartment of Foreign Language Education & Cognitive Science, Middle East Technical University, 06351, Ankara, Turkey Received 31 August 2009, Available online 26 May 2010 Show more Choose an option to locate/access this article: Check if you have access through your login credentials or your institution. Check access Purchase Sign in using your ScienceDirect credentials Username: Password: Remember me Not Registered? Forgotten username or password? OpenAthens login Login via your institution Other institution login doi:10.1016/j.pragma.2009.12.011 Get rights and content AbstractThis study, in which 310 university students participated, was designed to investigate whether computer interfaces that offer human-like apologetic error messages influence users’ self-appraisals of performance in the computerized environment. The study consists of three phases. In the first phase, using the CCSARP (cross-cultural study of speech act realization patterns) coding manual, apology strategy sequences were elicited from Turkish participants. Two of these apology strategy sequences were selected for the second phase, which is a test infrom GoogleSign inHidden fieldsBooksbooks.google.com - Since interactions may occur between animals, humans, or computational agents, an interdisciplinary approach which investigates foundations of affective communication in a variety of platforms is indispensable. In the field of affective computing, a collection of research, merging decades of research...https://books.google.com/books/about/Affective_Computing_and_Interaction_Psyc.html?id=S-hKWLnS2zIC&utm_source=gb-gplus-shareAffective Computing and Interaction: Psychological, Cognitive and Neuroscientific PerspectivesMy libraryHelpAdvanced Book SearchBuy eBook - $144.00Get this book in printIGI GlobalAmazon.comBarnes&Noble.comBooks-A-MillionIndieBoundFind in a libraryAll sellers»Affective Computing and Interaction: Psychological, Cognitive and Neuroscientific Perspectives: Psychological, Cognitive and Neuroscientific PerspectivesGökçay, DidemIGI Global, Oct 31, 2010 - Computers - 458 pages 0 Reviewshttps://books.google.com/books/about/Affective_Computing_and_Interaction_Psyc.html?id=S-hKWLnS2zICSince interactions may occur between animals, humans, or computational agents, an interdisciplinary approach which investigates foundations of affective communication in a variety of platforms is indispensable. In the field of affective computing, a collection of research, merging decades of research on emotions in psychology, cognition and neuroscience will inspire creative future research projects and contribute to the prosperity of this emerging field.Affective Computing and Interaction: Psychological, Cognitive and Neuroscientific Perspectives examines the current state and the future prospects of affect in computing within the context of interactions. Uniting several aspects of affective interactions and topics in affective computing, this reference reviews basic foundations of emotions, furthers an understanding of the contribution of affect to our lives and concludes by revealing current trends and promising technologies for reducing the emotional gap between humans and machines, all within the context of interactions. Preview this book » What people are saying-Write a reviewWe haven't found any reviews in the usual places.Selected pagesTitle PageTable of ContentsIndexReferencesContentsNeurophysiology of Emotions1 Functions of Unconscious and Conscious Emotion in the Regulation of Implicit and Explicit Motivated