Error Processing Mail Rule Clearquest
1314404; CQ; ClearQuest; MAPI; SMTP; E-Mail; email; notification; RATLC01187860; PK69344; b\; error description; (null); b\ error description = (null) Technote (troubleshooting) Problem(Abstract) This technote identifies an IBM Rational ClearQuest defect relating to E-Mail Notification that can cause an error to occur when submitting or changing records. Symptom When submitting, modifying, or changing the state of a record that triggers an E-mail Notification, an error message similar to this might occur:
Execution of a hook failed during the action Submit. It was the ACTION_NOTIFICATION hook attached to the Defect "SAMPL00000001". The reason for the failure was: Error processing Email Rule "New Submissions" : "b\ error description = (null)" Cause This issue was identified as a product defect under APAR PK69344. Beyond this defect, these causes have also been identified: MAPI is used for E-mail Notification. CDO is not installed. The SMTP server in the E-Mail options screen is incorrect. The E-mail address in the E-mail options is incomplete. For example, you might have an invalid domain name defined in the address. The E-mail address in the E-mail options has a domain that is blocked by the mail server. Environment This problem has been observed when clients are using MAPI and SMTP as a protocol for E-mail notifications. Diagnosing the problem For SMTP servers, run this command: telnet
Email Rule : Automation error' in ClearQuest CQ; Email; Installation; Email Rule; Hook Technote (troubleshooting) Problem(Abstract) Attempts to execute the Email notification hook results in the error 'Error processing Email Rule : Automation error' when using the IBM Rational ClearQuest. Symptom The full error message is http://www.ibm.com/support/docview.wss?uid=swg21314404 as follows:
Execution of a hook failed during the action Closed. It was the ACTION_NOTIFICATION hook attached to the
Cause The ClearQuest Email Rule process can not access to related libraries such as dll, com and ole files. If the error occurs while attempting to run the Email notification hook with any email rules on a specific workstation only, installation might not be completed properly. Resolving the problem The only known solution is to uninstall IBM Rational ClearQuest and re-install to resolve the issue. Document information More support for: Rational ClearQuest E-Mail Rules Software version: 7.0, 7.0.1, 7.1, 7.1.1, 7.1.2 Operating system(s): Windows Reference #: 1458432 Modified date: 2011-01-10 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility
DESCRIPTION FIELD" Subscribe You http://www.ibm.com/support/docview.wss?uid=swg1PK42393 can track all active APARs for this component. APAR status Closed as program error. Error description cq_version : 7.0 cq_build : .0.0 iFix02 Client_OS_Vendor : Windows Client_OS_version : XP SP2 cq_problem_description : Email rule does not send notification i f one of the error processing display fields has too many characters. Execution of a hook failed during the action Modify. It was the ACTION_NOTIFICATION hook attached to the Defect SAMPL00000001. T he reason for the failure was: Error processing Email Rule too Local fix Problem summary In ClearQuest error processing mail and error is generated on the ACTION_NOTIFICATION hook, Error processing Email Rule "too many characters in description field". Problem conclusion Fixed in 7.0.0.1-ifix03. Temporary fix Comments APAR Information APAR numberPK42393 Reported component nameCLEARQUEST WIN Reported component ID5724G3600 Reported release606 StatusCLOSED PER PENoPE HIPERNoHIPER Special AttentionNoSpecatt Submitted date2007-03-30 Closed date2007-06-27 Last modified date2007-06-27 APAR is sysrouted FROM one or more of the following: APAR is sysrouted TO one or more of the following: Fix information Fixed component nameCLEARQUEST WIN Fixed component ID5724G3600 Applicable component levels R606 PSNUP Document information More support for: Rational ClearQuest Software version: 6.0.6 Reference #: PK42393 Modified date: 2007-06-27 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility