Autoupdate.msi Failed With Error Code 1601
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Home Sophos UTM 9 Sophos XG Firewall Web Appliance General Malware [Beta] Sophos Intercept X Sophos Wireless Knowledge Base Blog Endpoint Security… Sophos Endpoint Software Sophos AutoUpdate Failure Members Knowledge Base Cancel installation failed with error code 1601 This group requires membership for participation - click to join Thread Info
Installation Failed With Error Code 1601 Sccm Client
State Not Answered Date PF Date 30 Jul 2014 5:20 AM Replies 12 replies Subscribers 1 subscriber Views 17900 sophos autoupdate removal tool views English Suggested Have a cool product idea or improvement? We'd love to hear about it! Click here to go to the product suggestion community Sophos AutoUpdate Failure Hello,This is
Error 1612 Msi
my first post, so please don't pick on me!My side job at university requires me to look after several computers in class rooms, designed to mainly play back videos and support presentations.Now while the job itself is usually not that challenging, I am somehow confronted with a more serious problem at the moment: Every computer is equipped with Sophos EndPoint Security System sophos failed to install savxp (or whatever it is called) and HDGuard. Two computers specifically have issues with Sophos:Firstly, the "HiWI-PC", which refuses to update Sophos. It tells me, that Sophos cannot be auto updated. The weird thing is, that this happened exactly after updating Windows, there haven't been any problems right before the Windows updates. Because there's HDGuard on every PC, which resets the computer to a previously saved state after each reboot, it's necessary to have an update round every once in a while. Sophos itself is unaffected by HDGuard though, as I believe.Secondly, the computer in room 21, which has the same problem, maybe a little bit worse: No auto update and it's impossible to get to the Sophos Endpoint Main Window (I am not sure how to call that window, you get whenever you right click on the icon in the right part of the task bar). Basically, that computer is completely unprotected, which is unacceptable.I did some research on the error in room 21 and I have read something about problems with rights. After I have given more general rights to every user,
Home Sophos UTM 9 Sophos XG Firewall Web Appliance General Malware [Beta] Sophos Intercept X Sophos Wireless Knowledge Base Blog Knowledge Base Advisories +Data Control and
Sophos Error Installation Could Not Upgrade The Current Version Of Product Savxp
DLP Email Appliance +Endpoint Security and Control +Free antivirus & tools
Failed To Install Savxp A Previous Version Could Not Be Uninstalled
for desktops +General +Mobile device protection +PureMessage +Reflexion +SafeGuard encryption +Server protection & integration Sophos Clean +Sophos error 1612 group policy Cloud Sophos Home +Sophos UTM 9 +Sophos XG Firewall Web Appliance Tweets by @SophosSupport Error 1610 or Error 1612 occurs when upgrading or uninstalling Sophos Endpoint Security and https://community.sophos.com/products/endpoint-security-control/f/3/t/9490 Control Article ID: 118028 Updated: 5 Sep 2015 0 people found this helpful Available in: English | Español | Italiano | 日本語 | Français | Deutsch Issue An upgrade or an uninstall of Sophos Endpoint Security Control fails with the following error displayed in the console: Failed to install SAVXP: A previous version could not be https://community.sophos.com/kb/en-US/118028 uninstalled The Sophos Anti-Virus Install Log_xxxxxxx.txt on the affected endpoint you find the text at different points:
Warning: Local cached package 'C:\WINDOWS\Installer\xxxxxxxx.msi' is missing.
SOURCEMGMT: Trying source C:\Program Files\Sophos\AutoUpdate\cache\savxp\.
Note: 1: 2203 2: C:\Program Files\Sophos\AutoUpdate\cache\savxp\Sophos Anti-Virus.msi 3: -2147287037
SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MainEngineThread is returning 1610
OR MainEngineThread is returning 1612 Attempting the uninstall the product results in the following dialogue(s):The feature you are trying to use is on a network resource that is unavailable
The installation source for this product is not available. Verify that the source exists and that you can access it
The path 'C:\Program Files\Sophos\AutoUpdate\Cache\savxp\Sophos Anti-Virus.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'Sophos Anti-Virus.msi' in a folder from which you can install the product Sophos Anti-Virus
First seen in Sophos Endpoint Security and Control 9.0 Cause The problem occurs when the following conditions are true: The C:\Windows\Installer cached copy of the MSI isOne games Xbox 360 games PC https://support.microsoft.com/en-us/kb/229683 games Windows games Windows phone games Entertainment All Entertainment Movies & TV Music Business & Education Business Students & https://community.spiceworks.com/scripts/show/1601-sophos-9-5-10-removal-script educators Developers Sale Sale Find a store Gift cards Products Software & services Windows Office Free downloads & security failed with Internet Explorer Microsoft Edge Skype OneNote OneDrive Microsoft Health MSN Bing Microsoft Groove Microsoft Movies & TV Devices & Xbox All Microsoft devices Microsoft Surface All Windows PCs & tablets PC accessories Xbox & games Microsoft Band Microsoft failed with error Lumia All Windows phones Microsoft HoloLens For business Cloud Platform Microsoft Azure Microsoft Dynamics Windows for business Office for business Skype for business Surface for business Enterprise solutions Small business solutions Find a solutions provider Volume Licensing For developers & IT pros Develop Windows apps Microsoft Azure MSDN TechNet Visual Studio For students & educators Office for students OneNote in classroom Shop PCs & tablets perfect for students Microsoft in Education Support Sign in Cart Cart Javascript is disabled Please enable javascript and refresh the page Cookies are disabled Please enable cookies and refresh the page CV: {{ getCv() }} English (United States) Terms of use Privacy & cookies Trademarks © 2016 Microsoft
Questions My Profile Subscribe ShortcutsDiscussion GroupsFeature RequestsHelp and SupportHow-tosIT Service ProvidersMy QuestionsApp CenterRatings and ReviewsRecent ActivityRecent PostsScript CenterSpiceListsSpiceworks BlogVendor PagesWindows Events Sophos 9.5/10 Removal Script A Batch script in the Security category Rating: 1 2 3 4 5 (11 votes) Get the Code! Plain text without HTML formatting. Description This Script will remove Sophos AV versions 9.5 and 10. It is just a basic batch file that stops the Sophos services and then calls the relevant MSIEXEC commands to do silent uninstalls. If you need to deploy this to multiple machines it should work as a logon script, or (and this is how I did it), use Group Policy Preferences to create a scheduled task that runs at user logon to call the script and ensure it gets run as an Admin. **DO NOT RUN THIS ON THE MACHINE THAT HAS THE MANAGEMENT TOOLS INSTALLED! ** About the Author Nick-C Mace Network/Systems Administrator MarketMakers Ltd Source Code Important Note: This script has not been checked by Spiceworks. Please understand the risks before using it. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 REM REM Stopping Sophos Services net stop "Sophos AutoUpdate Service" net stop "Sophos Agent" net stop "SAVService" net stop "SAVAdminService" net stop "Sophos Message Router" net stop "Sophos Web Control Service" net stop "swi_service" net stop "swi_update" REM REM Removing Sophos AutoUpdater MsiExec.exe /X{15C418EB-7675-42be-B2B3-281952DA014D} /qn REBOOT=SUPPRESS /PASSIVE REM REM Removing Sophos Update Manager MsiExec.exe /X{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} /qn REBOOT=SUPPRESS /PASSIVE REM REM Removing Sophos Remote Management System MsiExec.exe /X{FED1005D-CBC8-45D5-A288-FFC7BB304121} /qn REBOOT=SUPPRESS /PASSIVE REM REM Removing Sophos Anti-Virus MsiExec.exe /X{9ACB414D-9347-40B6-A453-5EFB2DB59DFA} /qn REBOOT=SUPPRESS /PASSIVE Comments Tabasco Sep 18, 2012 Michael2907 Retail, 101-250 Employees