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and colleagues ARMY / DEFENSE KNOWLEDGE ONLINE (AKO) SPECIFICS All Army AKO users who have a CAC should now be migrated to DISA's Enterprise Email this means you will
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no longer be able to access your AKO webmail. EEmail requires 100% CAC use can't sign into google account on android phone from https://web.mail.mil. Please look at this page for EEmail support. If you are getting ready to retire please check out the
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'retiring' page. I want to make sure you understand you will no longer have access to your Enterprise Email and AKO. AKO transitions to next-generation enterprise services (3 June 2013) Information from the AKO sign into google account for play store Single Sign On information page at: https://ako.us.army.mil/suite/page/83 The requirement for AKO to go 100% CAC is NOT their choice. They are being mandated by the CIO-G6 (Chief Information Officer - G6) office which is based off of JTF-CNO CTO 07-015 (CAC required), Public Key Infrastructure (PKI) Implementation (specifically Task 10). If you are receiving a message that AKO is not trusted, you need to update your DoD Certificates how do i sign into my google account on my android phone Most AKO access problems can be remedied by following these corrections to your Internet Explorer web browser Are you having problems accessing AKO now that Microsoft has pushed out Internet Explorer 11 as a critical update? Go through this guide again. I am the content provider for AKO's CAC Reference Center and answer emails for AKO. The process of registering your CAC with AKO was removed on 1 May 2011. This also means dual CAC holders can use either issued CAC. Read more about it here. Question 1: Why can't I log into AKO with my CAC? Answer 1: Follow the guidance in this PDF. Question 2: When I logon to AKO with my CAC, I see my old CAC certificates (or more certificates than just my own) to choose from. How do I clear the old Certificates? Answer 2: Open Internet Explorer, Select Tools, Internet Options, Content (tab), Certificates (button). Select all of the Certificates you don't want, then select the Remove (button). Question 3: When attempting to login to AKO; the browser closes (crashes); receive "500 - Internal Server Error" message; returns you to the home screen; or just doesn't seem to work. Answer 3: Follow the guidance
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Error MessagesLearn what to do if you have trouble signing in to your AOL Mail account or if you see an error message.Trouble Signing In I’m having trouble signing in to my account Can't access AOL Mail? Do you get one of these alerts when you try to sign in: a) "We detected unusual activity," or b) "Your Username or Password is incorrect"? If so, then first off, we sincerely apologize for the inconvenience. To protect your account and get back in, you'll need to reset your password. Go to account.aol.com to get it done. Typically this is quick and easy. But if you're unable to change your password, call 0808 234 9279. We're open 8am to midnight. If you're not seeing either of the alerts above when you attempt to sign in, it might be an issue with your browser. Here are two things to try. Set your browser's security setting to default 1. First, determine the browser version you're using. 2. Once you’ve identified your browser version, read our help article Reset browser security settings to default level to learn how to set your browser security settings. 3. Try signing in again. Clear your browser’s cookies, cache, history and footprints 1. Clear your browser's cookies, cache, history and footprints to clean your computer's disk space. Visit our help article Clear cookies, cache, history and footprints in your browser to learn how. 2. Try signing in again. You barely have time to clean out your closet, so why bother clearing cookies, cache, history and footprints in your browser? A few reasons to consider tidying up: Websites store temporary files and cookies on your computer in order to remember you for return visits (e.g., a link you’ve clicked on in the past will remain darkened). As nice as it is of them to RSVP on your behalf, these temporary files and cook