Designjet 500 Error 21
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TWI Documents Library Index Page HP Designjet 500 and Designjet 800 Series Printers - TWI: System Error 21:11 In this document: Parts required (part numbers are subject to hp designjet 500 severe error: 0x3010002 change) Troubleshooting steps Verifying printer functionality KRS document number: BPP90133 Last Updated: 03-Jan-2002 Minimum hp designjet 500 system error 22 10 skill level: 2 System error 21:11 is generated when the printer cannot detect the Service Station or Aerosol Fan. Causes designjet 500 service station cleaning of this error can include the Service Station, Interconnect PCA, Interconnect PCA Cable or Electronics Module. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.Parts required (part http://h20564.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0102406 numbers are subject to change) Part Description Designjet 500 Models - C7769B, C7770B, C7769C, C7770C Designjet 800 Models - C7779B, C7780B, C7779C, C7780C Service Station Assembly (Required) C7769-60374 C7769-60374 Interconnect PCA (Required) C7769-60173 C7769-60173 Interconnect PCA Cable (Required) C7769-60180 24 " C7770-60016 42" C7769-60180 24 " C7770-60016 42" Electronics Module (Required) C7779-69144 C7779-69144 NOTE: If Removal and Installation instructions are needed for reference during any repairs http://www.computercarefiles.com/TWI_Docs/bpp90133/ performed, refer to the HP Designjet 500 and 800 Series Service Manual available on the Computer Care Web site for review or download.Troubleshooting stepsIf any of the troubleshooting steps listed below solve the problem, attempt to verify printer functionality (instructions below). If functionality is verified, no additional parts should be replaced. NOTE: The printer's current firmware revision must be A.02.04 or higher for a new Service Station to work properly. If firmware is lower than A.02.04, download the newest available firmware before continuing with the remainder of this document. Turn the printer off, then on to verify error. If no error attempt to verify functionality. If the error appears or problems persist, continue with the remaining steps. Follow the steps directly below to unlock the Carriage from the Service Station: Highlight the Set-Up menu and press ENTER. Press the UP arrow and ENTER simultaneously and press ENTER. Highlight Service Utilities and press ENTER. Highlight Unlock Carriage and press ENTER. Unplug the printer from the power source. Manually move the Carriage assembly out from the Service Station area and check for obstructions (remove as needed). NOTE: If unable to release the Carriage by the previous process, remove the
TWI Documents Library Index Page HP Designjet 500 and Designjet 800 Series Printers - TWI: System Error 21:10 In http://www.computercarefiles.com/TWI_Docs/bpp90134/ this document: Parts required (part numbers are subject to change) Troubleshooting steps Verifying printer functionality KRS document number: BPP90134 Last Updated: 03-Jan-2002 Minimum skill level: 2System error 21:10 is generated when the printer has detected a fault in the Service Station. Causes of this error can include the Service Station or Carriage. Follow the steps listed below to hp designjet accurately troubleshoot the issue, and replace the appropriate parts.Parts required (part numbers are subject to change) Part Description Designjet 500 Models - C7769B, C7770B, C7769C, C7770C Designjet 800 Models - C7779B, C7780B, C7779C, C7780C Service Station Assembly (Required) C7769-60374 C7769-60374 NOTE: If Removal and Installation instructions are needed for reference during any repairs performed, refer to the hp designjet 500 HP Designjet 500 and 800 Series Service Manual available on the Computer Care Web site for review or download.Troubleshooting stepsIf any of the troubleshooting steps listed below solve the problem, attempt to verify printer functionality (instructions listed below). If functionality is verified, no additional parts should be replaced. NOTE: The printer's current firmware revision must be A.02.04 or higher for a new Service Station to work properly. If firmware is lower than A.02.04, download the newest available firmware before continuing with the remainder of this document. Turn the printer off, then on to verify error. If no error attempt to verify functionality. If the error appears or problems persist, continue with the remaining steps. Follow the steps directly below to unlock the Carriage from the Service Station: Highlight the Set-Up menu and press the ENTER button. Press the UP arrow and ENTER buttons simultaneously and press the ENTER button. Highlight Service Utilities and press the ENTER button. Highlight Unlock Carriage and press the ENTER button. Unplug the power cord from t