Lotus Notes Traveler Authentication Error

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Ibm Verse Error Connecting To Server

Subject: Traveler Authentication fail Feedback Type: Problem Product Area: Notes Traveler Technical Area: Accessibility Platform: Windows Release: 8.5.3 Reproducible: Always Hi guys I've recently how to configure ibm verse on android installed Traveler 8.5.3.200 on a Domino 8.5.3FP4 server. Most of users databases are on a folder other than /mail ... they are on /companyname/mail and there's also a /mail folder containing my database and a generic admin account. tell traveler commands When I setup Traveler for my account or the admin account, everything works fine. Traveler works like a charm. When I try to setup Traveler for another user other than me, this error appear "Invalid username or password was specified." over and over again, even knowing that the user and password is OK (it works on webmail on another server). Traveler is running on a secondary server. The primary server runs Webmail and 3 or 4 websites

Ibm Verse Sync Disabled

with no problem, authentication works perfectly, but on the Traveler server I can't login. Surely the solution should be very easy, but I've tried so many things that I can't think anymore. Can anyone point me on a direction? What am I missing here?. Replication between Domino Directory is fine, i've checked that. Feedback number WEBB9CRP3T created by Andres Giuffre on 10/23/2013 Status: Open Comments: Return to top Traveler Authentication fail (Andres Giuffre 23.Oct.13) . . RE: Traveler Authentication fail (Robert S Sielke... 23.Oct.13) . . . . Can't login by web browser (Andres Giuffre 23.Oct.13) . . . . . . Do you (Barry Shapiro 23.Oct.13) . . . . . . . . Autocreated (Andres Giuffre 24.Oct.13) . . . . . . . . . . Can you (Barry Shapiro 24.Oct.13) . . . . . . . . . . . . Not working (Andres Giuffre 24.Oct.13) . . . . . . . . . . . . . . Domlog (Barry Shapiro 24.Oct.13) . . . . . . . . . . . . . . . . Results (Andres Giuffre 25.Oct.13) Printer-friendly Search this forum Search this forum Sign In or Register Sign In or Register Sign in Forgot your password? Forgot your user name? Create new registration Member Tools RSS Feeds RSS feeds All forum posts RSSAll main topics RSS

not found in index" message Technote (troubleshooting) Problem The Lotus Notes Traveler console command "tell traveler show " displays information about a user and can be used to confirm that the user has the proper access rights to use Traveler. For ibm verse android example: > tell traveler show testuser Lotus Traveler has validated that it can access the database mail/testuser.nsf. Encrypting, decrypting and signing messages are not enabled http://www-10.lotus.com/ldd/nd85forum.nsf/DateAllFlatWeb/7fddb75b2337695585257c0d0062b39b?OpenDocument because the Notes ID is not in the mail file or the ID vault. Canonical name: CN=TESTUSER/O=EXAMPLE Mail Server (Home): CN=MYSERVER/O=EXAMPLE Mail File (Home): mail/testuser.nsf Mail Server (Current): CN=MYSERVER/O=EXAMPLE http://www.ibm.com/support/docview.wss?uid=swg21428882 Mail File (Current): mail/testuser.nsf Mail File Replicas: [CN=MYSERVER/O=EXAMPLE, mail/testuser.nsf] Notes ID: Mail File does not contain the Notes ID. Auto Sync User State: Not Registered No devices have synchronized for CN=TESTUSER/O=EXAMPLE Server MYSERVER/EXAMPLE reported the following problem causing authentication to fail: Entry not found in index Symptom The message "Server reported the following problem causing authentication to fail: Entry not found in index" appears to be an error, but the user has no problems accessing and authenticating with Traveler. Resolving the problem The message indicated above can be ignored. It indicates that the user does not have a Notes ID file stored in the mail server's ID vault, which is not required for basic Lotus Notes Traveler functionality. Document information More support for: IBM Traveler Administration Software version: 8.0.1, 8.5, 8.5.1 Operating system(s): Windows Reference #: 1428882 Modified date: 23 August 2010 Site availability Site assistance Contact and feedback Need support? Submit feedback to IBM Support 1-800-IBM-7378 (USA) Directory of worldwide contacts Contact Privacy Terms of use Accessibility

common problem; frequently asked questions; droid; upgrade; migration Technote (FAQ) Question What are the common issues and questions related to IBM Traveler? Answer Here is a http://www.ibm.com/support/docview.wss?uid=swg21450615 list of the top reported problems and questions related to the IBM Traveler http://www.ibm.com/support/knowledgecenter/SSYRPW_9.0.1/Apple_Troubleshooting.html product. There are two sections: A) IBM Traveler 8.5.3 and 8.5.2 B) General How To for all releases A. IBM Traveler 8.5.3 and 8.5.2: Android device specific: A1. Which Traveler version supports Android devices? Android devices (including Android 4.0) are supported with Traveler's latest fix packs for 8.5.2 or 8.5.3. Find the ibm verse latest fix pack using item B1 below. A2. Why can't I download the Traveler client using the Android browser? This is a known issue as documented in this technote. A3. Can Traveler be deployed on Kindle Fire or B&N Nook Android devices? This is documented here. A4. Why am I unable to upgrade the Traveler Android client from 8.5.2 to 8.5.3? This is documented lotus notes traveler here. Apple device specific: A5: Is Apple iOS 6 and Apple iPhone 5 supported with Traveler? Yes, this is documented in this technote. A6. After an Apple OS upgrade, why does Traveler not sync? This is an Apple OS issue as discussed here. A7. Newly configured devices added to the server are not able to sync. On the device, you may see the error: Unable to connect to the server. Follow this technote to update the External Server URL BlackBerry / Playbook Device specific: A8. Does IBM Traveler v8.5.3x support the BlackBerry PlayBook & BlackBerry 10? This is documented here. All Devices: A9. How do I easily enforce security for a device? The easiest way is via the Default Device Preference settings found here. A10. What capacity planning and performance guidelines should I use for my Traveler server? This is outlined in this document. A11. Is Windows Phone 7 supported with Traveler? This is outlined in this technote. A12. How do I improve performance and reduce high CPU on the Traveler server? Follow the steps outlined in this technote. B. General How To: B1. How do I find the latest maintenance