Contains The Following Virus Engine Error
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the following to diagnose the issue: Examine the error response. The page contains the description of the error and additional details from the anti-virus engine. Examine the ProxySG event log messages.
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If the ProxySG is not able to establish a connection with the ProxyAV informatica issues and solutions appliance, it logs the following message: Cannot establish connection to service. Examine the ProxyAV appliance AlertLogFile.log file for the
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failure reasons. All file-scanning failures, such as timeout, file too big, and decompression errors,are logged here. When you open the AlertLogFile.log file using the option View log file in browser, the complete https://support.microsoft.com/en-us/kb/2953311 file might not be displayed, as the file is often too long to be displayed in the browser. Use a text editor to open the log file to see all the error messages. The most recent error messages display at the bottom of the file. The following topics provide additional information: Malware Prevention Troubleshooting About SGOS Version:6.5.x WebGuide Date:06/02/2014 ProxySG First Steps WebGuide Using https://bto.bluecoat.com/webguides/proxysg/certification/sg_firststeps_webguide/Content/Troubleshooting/Malware%20Prevention/troubleshoot_icap_500_error.htm This Help System Other Resources Knowledge Base Product Documentation Connect Customer Support Documentation Feedback Facebook Support Forum Twitter You are here: Troubleshooting > Malware Prevention > What is causing a 500-ICAP Communication Error? What is causing a 500-ICAP Communication Error? Problem: A 500-ICAP Communication Error response appears in a user's browser. Resolution: Try the following to diagnose the issue: Examine the error response. The page contains the description of the error and additional details from the anti-virus engine. Examine the ProxySG event log messages. If the ProxySG is not able to establish a connection with the ProxyAV appliance, it logs the following message: Cannot establish connection to service. Examine the ProxyAV appliance AlertLogFile.log file for the failure reasons. All file-scanning failures, such as timeout, file too big, and decompression errors,are logged here. When you open the AlertLogFile.log file using the option View log file in browser, the complete file might not be displayed, as the file is often too long to be displayed in the browser. Use a text editor to open the log file to see all the error messages. The most recent error messages display at the bottom of
working. Why? Check the following: Log on the PortalProtect Web console. From the Summary screen, check whether Scan Web content is enabled. Click the icon in the Status column to enable http://docs.trendmicro.com/all/ent/pp/v2.1/en-us/pp_2.1_olh/frequently_asked_questions.htm or disable it. This option is a global hook switch for all the SharePoint servers in a farm. If Web Content scanning is enabled and you create a new SharePoint list, you must first disable Scan Web content on the Summary screen and then re-enable it. Otherwise, Web Content scanning for newly created SharePoint lists will be enabled 12 hours later. From the Content informatica error Filtering or Web Reputation screens, ensure the scanning options are enabled. For Content Filtering, ensure that at least one rule is enabled. PortalProtect skips scanning files and Web content if the Web content author is the System account. PortalProtect shows file “x.xxx” contains the following virus: “It has been blocked; final action is:[Block]." However, this file does not contain a virus. Why does the message informatica error codes tell me the file contains a virus? Microsoft SharePoint Services provides this format and Trend Micro modifies the content within the quotation marks. Therefore, when the file is blocked by PortalProtect file blocking or content filtering it displays: contains the following virus, even though the file is not infected. To understand the message more clearly, disregard the message: contains the following virus, and note only the content inside the quotation marks. I have not enabled “file blocking," but some files are never uploaded or downloaded. Why? Check SharePoint Services block list settings. SharePoint Server blocks files with the suffixes you specified. Use the SharePoint Services Central Management Page to modify the configuration. To remove a file blocking configuration from SharePoint Services 2007: Select the Operations tab. Select Blocked file types from Security Configuration. Check the extension names listed in the dialog box. Any extension name that is included will be blocked by SharePoint Services when it is uploaded or downloaded. To remove a file blocking configuration from SharePoint Services 2010: Select Security Configuration. Select Define blocked file types from General Security configuration. Check the extension names listed in the dialog box