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Microsoft Exchange Information Store Service Won't Start

Explorer Microsoft Edge Skype OneNote OneDrive Microsoft Health MSN Bing Microsoft Groove Microsoft Movies & TV Devices & Xbox All Microsoft devices Microsoft Surface All Windows PCs & tablets PC accessories Xbox & games Microsoft Lumia All unable to initialize the information store because the clocks Windows phones Microsoft HoloLens For business Cloud Platform Microsoft Azure Microsoft Dynamics Windows for business Office for business Skype for business Surface for business Enterprise solutions Small business solutions Find a solutions provider Volume Licensing For developers & IT pros Develop Windows apps Microsoft Azure MSDN TechNet Visual Studio For students & educators Office for students OneNote in classroom Shop PCs & tablets perfect for students Microsoft in Education Support Sign in Cart Cart Javascript is disabled Please enable javascript and refresh the page Cookies are disabled Please enable cookies and refresh the page CV: {{ getCv() }} English (United States)‎ Terms of use Privacy & cookies Trademarks © 2016 Microsoft

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Developers Sale Sale Find a store Gift cards Products Software & services Windows Office Free downloads & security Internet https://support.microsoft.com/en-us/kb/940845 Explorer Microsoft Edge Skype OneNote OneDrive Microsoft Health MSN Bing Microsoft Groove Microsoft Movies & TV Devices & Xbox All Microsoft devices Microsoft Surface All Windows PCs & tablets PC accessories Xbox & games Microsoft Lumia All https://support.microsoft.com/en-us/kb/303186 Windows phones Microsoft HoloLens For business Cloud Platform Microsoft Azure Microsoft Dynamics Windows for business Office for business Skype for business Surface for business Enterprise solutions Small business solutions Find a solutions provider Volume Licensing For developers & IT pros Develop Windows apps Microsoft Azure MSDN TechNet Visual Studio For students & educators Office for students OneNote in classroom Shop PCs & tablets perfect for students Microsoft in Education Support Sign in Cart Cart Javascript is disabled Please enable javascript and refresh the page Cookies are disabled Please enable cookies and refresh the page CV: {{ getCv() }} English (United States)‎ Terms of use Privacy & cookies Trademarks © 2016 Microsoft

Home Sophos UTM 9 Sophos XG Firewall Web Appliance General Malware [Beta] Malware Course Sophos Intercept X Sophos Wireless Knowledge Base Blog Knowledge Base Advisories https://community.sophos.com/kb/en-us/118711 +Data Control and DLP Email Appliance +Endpoint Security and Control +Free antivirus & tools for desktops +General +Mobile device protection +PureMessage +Reflexion +SafeGuard encryption +Server protection & integration https://exchangelab.wordpress.com/2014/08/25/fixing-information-store-error-2147221213-ectimeskew-exchange-2007-2010-2013-2/ Sophos Clean +Sophos Cloud Sophos Home +Sophos UTM 9 +Sophos XG Firewall Web Appliance Tweets by @SophosSupport The Microsoft Exchange Information Store service will not start after information store uninstalling PureMessage - Event ID 9565 Article ID: 118711 Updated: 10 Nov 2015 0 people found this helpful Available in: English | Español | Italiano | 日本語 | Français | Deutsch Issue After PureMessage for Microsoft Exchange has been uninstalled the Microsoft Exchange Information Store service will not start, resulting in failure to access the Information exchange information store Store. Starting the service, will generate an event log of either one of two errors: 1. ID 9565 with the following message: Invalid virus scanner configuration. Unable to start virus scanner 2. ID 9564 with this message: Error 0x3ee starting the Microsoft Exchange Information Store. Failed to init VSERVER. Cause The DWORD value "ENABLED" in the following key is still set to 1 causing the service to attempt to load a DLL of the anti-virus product, however PureMessage has been uninstalled and the anti-virus product is not present. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan What To Do Open the Windows Registry Editor and create a backup of the registry Browse to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan Change the DWORD entry "Enabled" to value "0" Close the Windows Registry Editor Start theThe Microsoft Exchange Information Store service Article appears in the following topics PureMessage Server protection & integration PureMessage > For Exchange Did this article provide the information you were looking for? Every comment submitted here is read (by a h

a customer down… Situation Engineer reboots an Exchange 2010 server that is apart of a two node DAG, but when the server comes back online the MS Exchange Information Store service is stuck in the "Starting" phase within the Services MMC, and the Microsoft Exchange System Attendant will just not start. All other services are online. What gives? Environment Another pretty simple buildout, Exchange 2010 SP3UR6 running on top of Server 2008 R2 with all patches (security / hotfixes) that are available. Both servers are multiple-role (CAS/HUB/Mailbox) which also has a CAS array and a two node DAG. Two copies of each database in the environment. Troubleshooting The first thing I did was confirm that the only two services that were boinked at the time were the Information Store and System Attendant. Best way to actually check this is by running Test-ServiceHealth if you are running Exchange 2010 / 2013, which showed exactly that. When I looked in the Services MMC I did see the Exchange Information Store stuck in the starting state. I looked in the Event Viewer: Application logs to find this error: Log Name:      ApplicationSource:        MSExchangeISDate:          8/24/2014 11:51:29 PMEvent ID:      5003Task Category: GeneralLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      EXCH01.company.comDescription:Unable to initialize the Information Store service because the clocks on the client and server are skewed. This may be caused by a time change either on the client or on the server, and may require a restart of that computer. Verify that your domain is correctly configured and  is currently online. The first thing I did was make sure the Windows Time service was properly pulling the right time source.. w32tm /query /source Since that looked proper (it was the PDC) I moved on and physically checked the time between the two Exchange servers, which looked fine. Confused, I decided to try a force sync of the Windows Time service.. w32tm /resync Afterwards, performed a reboot and avail.. nothing. Back to square one with the databases showing a state of "Failed" and but this time the Information Store service did not get stuck in "starting", it was stopped

 

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