C6180 Error 0xc18a0201
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Boot and Lockup  Notebook Wireless and Networking  Notebook Audio  Notebook Video, Display and Touch  Notebook Hardware and Upgrade Questions  Notebook Software and How To Questions  Business Notebooks  Printers sprocket  Inkjet Printing  LaserJet Printing  Printer Software and Drivers  DesignJet, Large Format Printers and Digital Press  HP Connected, Mobile Printing and Cloud Printing  Scanning, Faxing, and Copying  JetAdvantage, Printing Applications and Services  Desktops Desktop http://h30434.www3.hp.com/t5/Inkjet-Printing/error-message-0xc18a0201-ink-system-has-failed/td-p/1035461 Operating Systems and Recovery  Desktop Boot and Lockup  Desktop Wireless and Networking  Desktop Audio  Desktop Video, Display and Touch  Desktop Hardware and Upgrade Questions  Desktop Software and How To Questions  Sprout by HP  Business PCs, Workstations and Point of Sale Systems  Gaming Gaming Notebooks  Gaming Desktops  Gaming Accessories  http://h30434.www3.hp.com/t5/Inkjet-Printing/ink-system-has-failed-error-0xc18a0201/td-p/1395731 Tablets and Mobile Devices Elite x3  Android  Windows  Calculators  Palm and WebOS  Software HP Workspace  HP Touchpoint Manager  HP Collaboration  Commercial PC Software  Archived Topics (Read Only) Notebooks Archive (Read Only)  Printers Archive (Read Only)  Desktops Archive (Read Only)  Tablets and Mobile Devices Archive (Read Only)  Software Archive (Ready Only)  Windows Beta and Previews Archive (Read Only)  Miscellaneous Topics (Read Only)  Your Voice Forum Feedback & Suggestions  HP Expert Portal Welcome to the HP Expert Program  Meet the Experts  News and Events  Blogs Open Menu Blogs Open Menu Best of the Community BlogMeet the ExpertsNews and EventsWelcome to the HP Expert Program Beware of fake HP Support Open Menu Beware of fake HP Support Open Menu Be alert for scammers who may be posing as HP representatives and only call numbers from people who have a label next to their screen name.
let me know the message that will be displayed on the printer.Christina: A. - Press and hold the “*” key. B. - Press the http://www.fixyourownprinter.com/posts/56386 “#” key and release both keys. Display should say “Enter Special Key Combo” C. - Press and release in sequence the “1”, “2” and “3” buttons.CustomerName: okCustomerName: screen says "support" R0631MChristina: Fine.Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.Christina: 3. Press and release the “OK” button.Christina: 4. Display should say “Hardware failure status”. If not there ink system already, Arrow Key over to “Hardware failure status”,Christina: 5. Press and release the “OK” button.Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.CustomerName: yupChristina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.CustomerName: okChristina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome ink system failure to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.CustomerName: okChristina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.CustomerName: doneChristina: Fine.Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printerCustomerName: doneChristina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.CustomerName: made a buncha noise, and it didn't print a diagnostic pageChristina: Good.Christina: Is the error message still being displayed on the printer?CustomerName: nopeChristina: Good.CustomerName: should I try to print something?Christina: Let us print a self test page to check the functionality of the printer.Christina: Press Setup menu on the All-in-One then scroll using the arrow k