Lock Error 820e

symptom Error: 820E on USERxyz.DBorMsg.dbon POA. Error: "820E" on Client. Error: "The database facility reported error [820E] on userxyz.db" Error: File lock error [820E] User:UserName Client unresponsive after sending a mail for owner of USERxyz.DB Client displays "Sending: " for a long time in the status bar. Server goes to 100% utilization in TCP_Handler thread. HTTP interface of POA shows that the TCP_Handler thread stuck on action "Read Index". fix The hard disk that the Post Office was installed on was degenerating over time causing more and more 820E errors. Replacing the hard disk solved theerrors. cause An 820E error means that a process is locking the database in question - this is not always a bad error as databases can be locked for valid reasons such as GWCheck runs or mail delivery. Normally the POA will defer whatever action is was attempting and try again after a short period of time. If the 820E error persists on a particular database then troubleshooting steps need to be taken to find out what process is locking the file and why. Very often it can be server or client based virus scanners or a database rebuild in progress. fix Unloading Virus and or backup software has also been noted to resolve 820E errors. Make sure your Post Office links in the properties of the GWIA and/or WebAccess objects are Client/Server only. cause The GroupWise clients are connecting via Direct. This can cause database corruption and lock the databases. fix Make sure your Post Office object is setup for Client/Server only for the clients. If the above suggestions do not resolve the problem the problem may be related to using out dated GroupWise Clients. Make sure all users are using current versions of the GroupWise Client. You can verify this if you have HTTP to the POA setup. Under the Status column click on C/S Users which will show each user currently logged in and the version of the GroupWise Client. It will not report the client version if the client is older than Enhancement Pack SP2. cause Corruption in database fix Using GWcheck run a structural rebuild on the specific database. Follow this process with a structure, index, contents and fix problems document Document Title: Error: 820E on USERxyz.DBorMsg.dbon POA. Document ID: 10077933 Solution ID: NOVL84846 Creation Date: 18Dec2002 Modified Date: 01Jun2004 Novell Product Class:Groupware disclaimer The Origin of this information may be internal or external to Novell. Novell makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Novell makes no explicit or implied claims to the val

codes that require help from Novell Technical Services, see Getting Help https://www.novell.com/documentation/nwec/nwec/data/akx0nmu.html from Novell Technical Services. For information on error codes for LDAP, see LDAP and NDS Integration in the Novell Developer Kit (NDK). Navigate to an option under LDAP Server Return Codes. For example, select LDAP and NDS, select LDAP Return Codes, then select LDAP Server Return Codes.

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FORUMSFOR COMPUTER PROFESSIONALS Log In Come Join Us! Are you aComputer / IT professional?Join Tek-Tips Forums! Talk With Other Members Be Notified Of ResponsesTo Your Posts Keyword Search One-Click Access To YourFavorite Forums Automated SignaturesOn Your Posts Best Of All, It's Free! Join Us! *Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail. Posting Guidelines Promoting, selling, recruiting, coursework and thesis posting is forbidden.Tek-Tips Posting Policies Jobs Jobs from Indeed What: Where: jobs by Link To This Forum! Add Stickiness To Your Site By Linking To This Professionally Managed Technical Forum.Just copy and paste the BBCode HTML Markdown MediaWiki reStructuredText code below into your site. Novell: GroupWise Forum at Tek-Tips HomeForumsMIS/ITGroupware & Mail ProductsNovell: GroupWise Forum Database facility in POA reports 820E error thread12-937051 Forum Search FAQs Links MVPs Database facility in POA reports 820E error Database facility in POA reports 820E error charlespeechumuthu (TechnicalUser) (OP) 19 Oct 04 15:09 Hi,Posted this before to Novell forum, but failed to get a response.Just migrated to NW6 for NW5. Groupwise 5.5 was running on NW5 and all files were migrated to NW6 and is running on NW6 with problems.The Problemswe have now is that we are keep getting820E error on userxxx.db and/or msgxx.db logged in POA log and ourusers are also getting Groupwise error (820E) as well . We have around 60 users and only 3 or 4 getting this error any given day. And it seems to be a different group ofusers on the different days. The user getting the error (820E) can not receive anyoutside (Internet) mail ,but they are able to sende-mails tooutside users (Internet).Further