An Error Has Occurred In Your Lotus Notes Application
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An Error Has Occurred In A Lotus Notes Application Data About The Error Is Being Collected
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Lotus Notes Web Application
application Posted by Janice Yates on 14.Aug.07 at 11:29 AM using a Web browserCategory: Notes ClientRelease: 7.0.2Platform: Windows XP In the past few days, several of our users getting this error message lotus notes application templates ntf and cannot launch the Notes application after error has been received. "An error has occurred in a Lotus Notes application. Data about this error is being collected for your company's help desk for use in error analysis. The Lotus Notes application will close when data collection is complet. Please wait." ended all notes processes, then tried reopening Notes, samething happens. This error is up lotus notes application development for only few second, then Notes shuts down. I trid rebooted PC, rename bookmark, desktop6, delete cache file. Nothing works. It works if I logon as myself. Did too many things to list. Including uninstalling and reinstalling notes. Downgraded to 6.5.3 and it works. Why is Notes 7 doing this? Return to top An error has occurred in a notes ap... (Janice Yates 14.Aug.07) . . RE: An error has occurred in a note... (Sam Tarasco 20.Aug.07) . . . . RE: An error has occurred in a note... (Rob O'Neill 7.Dec.07) . . RE: An error has occurred in a note... (Leandro D Farch... 7.Jan.08) . . . . RE: An error has occurred in a note... (Agnes Maisonet 29.Jan.08) . . . . . . RE: An error has occurred in a note... (Richard Abogado... 8.Feb.08) . . . . . . . . RE: An error has occurred in a note... (w khan 11.Jul.08) . . RE: An error has occurred in a note... (Kevin Paubel 2.Dec.08) . . RE: An error has occurred in a note... (farhana madad 14.Mar.14) Document options Print this page Search this
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Lotus Notes Application Migration
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Lotus Notes Resume
1 Verified Solution 11 Comments 13,002 Views Last Modified: 2013-12-18 In the past few days, several of our users are getting this error message and cannot launch the Notes client after error has been received: "An error has http://www-10.lotus.com/ldd/nd6forum.nsf/0/cdeeb548f023389c8525733700551975 occurred in a Lotus Notes application. Data about this error is being collected for your company's help desk for use in error analysis. The Lotus Notes application will close when data collection is complet. Please wait." ended all notes processes, then tried reopening Notes, samething happens. This error is up for only few second, then Notes shuts down. I tried rebooting PC, rename bookmark, desktop6, delete cache file. Nothing works.Any help? NotesError.JPG 0 Question by:francovanvuuren Facebook https://www.experts-exchange.com/questions/24104859/Lotus-Notes-application-error.html Twitter LinkedIn Google LVL 22 Best Solution bymbonaci Try reinstalling Notes client. Go to Solution 11 Comments LVL 22 Overall: Level 22 Lotus IBM 21 Message Accepted Solution by:mbonaci2009-02-02 Try reinstalling Notes client. 0 LVL 11 Overall: Level 11 Lotus IBM 2 Message Expert Comment by:madgino2009-02-02 Let it do the job of collecting data (until the Close button becomes enabled). Check the nsd_all...log files located in the Data folder maybe there is something useful in there. 0 LVL 17 Overall: Level 17 Lotus IBM 13 Message Active 2 days ago Expert Comment by:fgrushevsky2009-02-02 also, check PC of the users having trouble for viruses. 0 LVL 20 Overall: Level 20 Lotus IBM 13 Message Expert Comment by:brwwiggins2009-02-02 I don't know what version of 7 you are on but this one has been getting me lately http://www-01.ibm.com/support/docview.wss?rs=899&uid=swg21256748 0 Message Author Comment by:francovanvuuren2009-02-03 @mbonaci: Thanks that helps,but I'm just scared that it might happen again and don't need to reinstall everytime it happens. @madgino: the close button doesn't become enabled, tried checking the nsd file,but nothing is logged for the crash(or maybe I'm not sure where to look within the nsd file). @fgrushevsky: Checked the PC and there are no Viruses @Brwwiggins: We're running release 7.0.2 @Everyone: Isn't there like a permanent solution to this, because a reinstall to me seems like a q
Data Collection ; Automatic Diagnostic Data Collection Tool Technote (FAQ) Question This document provides a basic overview of the steps that IBM Support uses to troubleshoot Lotus Notes client http://www.ibm.com/support/docview.wss?uid=swg21153833 crashes. It includes information for customers about the files that IBM Support requests and the information required to troubleshoot such issues. Answer I. General information A Notes client crash is characterized by an abnormal termination of the Notes client application. Most abnormal terminations will force Notes to create a diagnostic file (NSD file) containing information about the workstation experiencing the crash. In most cases, the information in the lotus notes NSD file is not enough to diagnose a Notes client crash but is used by Lotus Support as the first step in troubleshooting. When contacting Lotus Support regarding Notes client crashes, please consider the following troubleshooting questions: 1. How many machines are crashing? If multiple machines experience identical crashes, one machine will be isolated for troubleshooting. If the cause of the crash can be determined from one machine lotus notes application and a workaround results from troubleshooting, the same workaround will be applied to the other problem machines. If multiple machines crash for different reasons, a new Problem Management Record must be opened for each crash. 2. Was an NSD file (Notes .RIP in R5) generated as a result of the crash? 3. Were there any error messages displayed during the crash? 4. What was the user doing at the time of the crash? 5. How often does the crash occur? 6. Can the crash be reproduced at will? If so, what are the exact steps to reproduce the crash? 7. What other programs, applications, and operating system tasks were running at the time of the crash? 8. Was Notes installed by CD, over the network, or via image? NOTE: It is critical that particular NSD or RIP files can be attributed to particular user actions. If the NSD or RIP files are all of different crash types, then specifics on what was occurring at the time must be presented, or else the information may be of no value. Additionally, in cases where multiple crashes are being reported, for example, in an ADC database, the crashes should be categorized by Fatal Stack conte