Notifylink Error 382

SEARCH Knowledgebase: Groupwise Error code 382 on mail collection Posted by Adam Palmer on 16 Jul 10 03:39 PM Scenario: On the user statistics page, you are seeing Error Code 382 against the last synchronisation. You are usinga Groupwise server. Reason and resolution: In most instances this is because of one of the three following scenarios. All relate to the users account on Groupwise and the administrator/user should look at each reason in turn and see if it applies to the users Groupwise account: 1. The user has moved the inbox, or one of the other folders such as Sent Items, to a subfolder. When Notify attempts to access the inbox or other folder it is no longer advertised in the root of the account. Although Groupwise does allow the inbox to be moved to a subfolder, this is invalid for NotifyLink purposes. If you move the folder back to the root, on the next synchronisation this error should clear. 2. The user selected a folder for synchronisation in the NotifyLink client interface. Later, they deleted the folder from Groupwise or renamed it. The original folder is still shown as selected for synchronisation in the client interface. When the synchronisation occurs, this folder cannot be found, and error 382 is generated. For example, the user had a folder called "My Work 2005-2009" and they selected this for synchronisation. When the year changed to 2010, the user renamed the folder "My Work 2005-2010". Notify is still looking for the old folder. In the NotifyLink client interface, turn off the folder(s) that no longer exist in the users Groupwise account. On the next synchronisation as long as all folders are visible, the folderlist can then be updated and the new folder selected for synchronisation. 3. The user has folder(s) containing extended characters. Remove extended characters such as ampersand from the folder names. Last updated: 27/11/12 Help Desk Software by Kayako Fusion

SEARCH Knowledgebase : Mobile Solutions > NotifyLink > Mail Servers > Groupwise Error code 382 on mail collection Scenario: On the user statistics page, you are seeing Error Code 382 against the last https://kb.londonweb.net/index.php?/Knowledgebase/Article/View/181/19/error-code-382-on-mail-collection synchronisation. You are using a Groupwise server. Reason and resolution: In most instances this is because of one of the three following scenarios. All relate ... Meeting invite responses cause an email to be https://kb.londonweb.net/index.php?/Knowledgebase/List/Index/19 sent to a @noreply.com address Scenario: On the device you receive a meeting invitation. When you reply, a response is set to the original recipient and the original recipients name @noreply.com e.g. You receive an invite from bic@biro.net [1] When you reply/accept/decline etc... Sent items folder does not synchronise using Groupwise Issue: You are unable to synchronise the "sent items" folder between GroupWise and NotifyLink. In the client interface, when you check your folder list, you can see a "sent items.dup1" folder has been created. When you send items from your device, they... Help Desk Software by Kayako Fusion

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