Pc Charge Settlement Error
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creates a log of settlements in plain-test format and stores the log in the PCCharge installation directory. The file (named Settle.log) will contain the settlement response from the processor and the time.date of the settlement. The PCCharge Auto-Settle utility can be used on the computer on pccharge indeterminate batch which PCCharge is located, or a computer with read/write access (full permissions) to the PCCharge
Pccharge Technical Support
installation directory. The Auto-Settle utility is primarily intended for use with one account. When used with multiple accounts, PCCharge will attempt to settle the pccharge batch error batches in the order their respective accounts appear in the software. If a settlement attempt fails, the Auto-Settle utility will not continue on to the next account. We highly recommend that you check your Settled Batch Report after using
Pc Charge Intermediate Batch
the utility with multiple accounts. Arts Management's thoughts on having PCCharge Auto-Settle We strongly recommend you close the batch using Theatre Manager's End of Day process, rather then having your Merchant Provider or PCCharge auto-close the batch. This is particularly important if you are running web sales. There are complications with having the merchant close your batch. For Example: You run your end of day at the end of your shift. At that time Theatre Manager includes all you have an outstanding indeterminate batch of the sales to be deposited from that moment back to the last time you ran the deposit process. This is the information you would be providing your accounting department. After you run your deposit the web listener continues to process sales. It processed transactions till midnight and then deposits the credit cards. Those sales are NOT in the deposit information you are providing accounting. They won't be in the deposit until you run the deposit the following evening at which time the next days sales will also be included. If there is ever a discrepancy between your monthly bank statement and Theatre Manager's End-of-Day reports, it can much harder to trackdown and resolve in a quick and timely fashion. Another disadvantage is errors in the batch. If the batch has too much money or not enough money to match Theatre Manager you have no opportunity to correct the issue before you deposit. You are sending it to the bank and won't be able to locate differences until the account department finds them. By closing the batch at the box office there is more opportunity to fix things before they are sent on to accounting for posting. A great example would be, there is a duplicate charge in PCCharge, but only shows a single time in Theatre Manager, you will be double-charging the patron. Most likely only when the patron calls
set up a merchant account with one of the 15 +/- supported processors (Paymentech, Elavon and Moneris are three of them). Installation is done using the standard PCCharge™ installers following the PCCharge™ Secure Implementation Guide. Theatre Manager Version 10 is audited
Pccharge Error Codes
for PCI compliance with the direct processing option. PCCharge is not supported but may still work
Pc Charge Pro Troubleshooting
(PCCharge 5.93 or lower). Verifone has changed the API to their product assuring that future versions of PCCharge are likely incompatible. Theatre Manager Version pccharge batch settlement error 9 was PCI certified to Work with PCCharge 5.9 and earlier. However, it is no longer recommended for use. and direct processing should be used instead to simplify meeting PCI. This section deals with commonly asked questions about credit http://www.theatremanagerhelp.com/book/export/html/1583 card authorization and ongoing maintenance of the PCCharge credit card server. System Flow The following illustrates the difference in flow of the authorization between the direct processing approach and PCCharge. PCCharge™ has a few more potential points of failure in the communication chain - a TCP error at any point can cause Theatre Manager and the bank to see different things. It's not too critical as the difference is made obvious in the end of day process, and http://help.theatremanager.com/book/export/html/1266 you can then go off and find (and correct) it. But it takes time. In any case, a merchant has to maintain a PCI-compliant office setup. PC Charge Installation Legacy Reference Page for older versions of Theatre Manager. Please consider updating TM PCCharge licensing is provided by Arts Management along with our custom PCCharge Adaptor module to support credit card authorization. The installation is done for you on site by Arts Management training staff on a machine that is inside the main network and isolated from the internet. The installation instructions and operating manual is a downloadable PDF document. You will need to follow its PCI implementation guidelines. During the upgrade to version 9, PC Charge must be upgraded from version 5.71 to 5.90 or later to maintain PCI PA/DSS 1.2 compliance. Please refer to the PCCharge Setup process for everything required to setup a merchant account and any timelines suggested for new merchant accounts. PC Charge implements user id and password authentication over SSL connections with the various service providers (generally via port 5008) to ensure compliance with PCI DSS 4.1 Arts Management does not support Global Payments as a service provider with for new installations in Canada. Credit Card Charges do not show up in Deposit. Sometimes you just know that there are credit card charges that have been done throughout the day and you cannot see them in the deposit windo
automatically. Previously, PCCharge required that you manually settle your pos station-based account's batch. The new PCCharge Auto-Settle utility allows you to have your batch close automatically at a specified time--just like http://www.amigopos.com/help/html/pccharge_auto_settle_utility.htm a host-based account's batch (if set to auto close). If your account is host based this topic can be disregarded. Technical Details: The PCCharge Auto-Settle utility will create a log of settlements in plain-text format and store it in the PCCharge installation directory. The file (named Settle.log) will contain the settlement response from the processor and the time/date of the settlement. Note: The pc charge Auto-Settle utility is primarily intended for use with one account. When used with multiple accounts, PCCharge will attempt to settle the batches in the order that their respective accounts appear in the software. If a settlement attempt fails, the Auto-Settle utility will not continue on to the next account. We HIGHLY recommend that you check your Settled Batch Report after using the utility with multiple accounts. pc charge settlement Installing and Using the Auto-Settle Utility 1. Since the PCCharge Auto-Settle utility is a powerful tool, it's not included in the standard PCCharge installation. 2. To install the utility, double-click the file Setup.exe found within the AUTOSETTLE directory on the PCCharge installation CD. Follow the on-screen installation instructions to install the Auto-Settle utility. 3. The PCCharge Auto-Settle utility can be used on the computer on which PCCharge is located, or a computer with read/write access (full permissions) to the PCCharge installation directory. 4. Start PCCharge. PCCharge MUST be running while you're using the Auto-Settle Utility. 5. Click the Credit icon to bring up the Credit Card Transaction window. This window must be open in PCCharge in order to use the Auto-Settle utility. 6. To use the Auto-Settle utility, browse to the directory where it was installed (using Windows Explorer). Double-click the file AutoBatch.exe. Note: It may be convenient to create a shortcut to this file on your desktop. Consult your Windows help file for instructions on creating a shortcut (instructions vary among the versions of Wi
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