Ras Error 691 Verizon Wireless
enabled. This tool uses JavaScript and much of it will not work correctly without it enabled. Please turn JavaScript back on and reload this page. Topics > Additional Products > Broadband & Netbook > > Discussions Please enter a title. You can not post a blank message. Please type your message and try again. 2 Replies Latest reply on Mar 16, 2010 2:27 AM by Brothergrim Error message 691 Denniger Feb 24, 2010 3:53 PM I get this message "Connection failed - access was denied because username and/or password was invalid on the domain.. Error 691" If I try to connect twice I can get on line but am usually disconnected from mobil broadband after a minute or two. I am using UM150, on Windows XP, Compaq Presario V2000 laptop. Sometimes I can keep it connected if I am downloading something. 17076Views Tags: none (add) This content has been marked as final. Show 2 replies 1. Re: Error message 691 robnc410 Mar 15, 2010 8:09 PM (in response to Denniger) I have been getting the same error message sporadically for the last year. Each time, Verizon support has helped me solve the problem, but I called them today and they told me they believe my UM150 is broken and of course "out of warranty". I'm not sure I agree because all of the lights are working properlyand my computer states the device is working properly. Error 691 is a username and password error. Does anyone know how to check and/or change the username and password? Like Show 0 Likes(0) Actions 2. Re: Error message 691 Brothergrim Mar 16, 2010 2:27 AM (in response to robnc410) If you are getting the user name and password issues. Go into your network and find teh dial up network connections. They will be called national access or Verizon something. Delete all of them. Reboot your computer. Go into the vzam and run detect device in the newer versions or in the older click on options and run wizard. Then try and connect. If this does not work call customer care 800-922-0204. Ask for tech support. Tell them you deleted and resetup dun. Have them check your connection for a possible DMU reset. Like Show 0 Likes(0) Actions Go to original post Related ContentLoading Actions More Like This Retrieving data ... Powered by Home | Top of pageVerizon Wireless Community Software Version: 8.0.3.1 , revision: 20160414082626.1619a91.release_8.0.3.x
Service View previous topic :: View next topic Author Message Ryan_C_in_TNEVDO NewbieJoined: 03 Jun 2008Posts: 1 Posted: Tue Jun 03, 2008 8:14 am Post subject: Verizon Issues Since Modem Firmware Upgrade About three weeks ago, I upgraded the firmware on my Pantech UM150. I use the Verizon Connection manager software to connect, and it informed me of new firmware and requested that I upgrade so I did. Within the week I began to have issues connecting, and staying connected when I did connect. I have random drop off issues and disconnects even in a full coverage area. When I try to connect https://community.verizonwireless.com/thread/163802 the first 2 to 4 times I receive a QA913 error, on the 3rd or so attempt it will connect and then stay connected for an amount of time that is quite inconsistant. Is there anyway to back rev my modem to restore the old firmware so that I no longer have this issue, or is there a known fix for the problem I am having. Verizon's tech support has http://www.evdoforums.com/thread9527.html been less than helpful as always, and I will soon be moving into my new home and I would like to sort all this out prior to that so I can have a reasonable faster than dialup connection resource. Also to date, I have had some issues with my MBR1000 randomly loosing connection with my modem as well. Is this similar to the issue at hand or any other known problem? Sorry to be quite the "newbie" in this arena, but I am reading as much as I can on the forum and I have found the information at hand quite useful and impressive. Thanks Ryan Back to top tward_biteme1EVDO UserJoined: 22 Jan 2008Posts: 39 Posted: Thu Jun 05, 2008 5:56 am Post subject: I was having the same issues the other night. Talking to VW support, they cracked me up saying you got an update today. I said well couldn't the update have broken something? The person tells me, no the updates will only help you, not hurt you!!! They shipped me a new 150 which should come in today. Back to top tward_biteme1EVDO UserJoined: 22 Jan 2008Posts: 39 Posted: Mon Jun 09, 2008 7:25 am Post subject: Got the new UM150, installed it on Saturd
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