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Personal Computer Be notified ofpage updates It's private Powered by:ChangeDetection Also available at: https://MilitaryCAC.com SOME PROBLEMS YOU MAY RECEIVE WHILE SETTING UP YOUR CAC READER & SOFTWARE NOTE: This
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page lists all known problems and Solutions (that I and others have come across). I hope smart card error the card supplied was not recognized one of these will answer whatever problem you are having. Please don't email me telling me my Solutions don't work. Everyone of these have worked new cac card not working on several other computers. If your particular problem is not on this page, please feel free to contact me and we will figure it out together. Disclaimer: These fixes are for Home Users Only. Do not attempt these on your
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Government Computer (unless otherwise noted) THE TOP 16 CURRENT PROBLEMS [with SOLUTIONS] BEING EXPERIENCED 1: Most DoD website access problems [for Windows computers using Internet Explorer] can be fixed by following these adjustments to your web browser. . 2: To use your CAC with your Mac, use the Mac Notes page. Please verify in step 5 which CAC enablers will with work with your version of OS X. See how to make DTS work by following guidance on the DTS
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support page. 3: All Army Knowledge Online (AKO) users who have a CAC should now be migrated to DISA's Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password. DEE is only accessible via CAC, so, please look at this page for information you will need to access your email. 4: If you have a "GEMALTO TOP DL GX4 144" or "GEMALTO DLGX4-A 144" CAC, are using Windows 7 or 8, you "should" be able to use your CAC without installing ActivClient. If you have an "Oberthur ID One 128 v5.5 Dual" or "G&D FIPS 201 SCE 3.2" CAC, are using Windows 7 or 8, you "might" be able to use your CAC without installing ActivClient. 5: If you have the "Oberthur ID One 128 v5.5 Dual" CAC and it does not work with your Windows [7 or below] computer you need to install ActivClient 6.2.0.50, AND then update it. 6. Mac users who have purchased the IO Gear GSR-202, GSR-202V, or GSR-203 CAC readers may have problems. We've worked with Thursby Software and IOGear to find an update [which is actually a downgrade] for the firmware on the reader. Please follow guidance here to update / downgrade your CAC reader. 7. Windows 7 (64 bit) users who have the IO Gear GSR-202 CAC reader [and are having problems with the reader not staying in device manager after the computer is restarted] sho
colleagues STEP 6: ARMY USERS DIGITALLY SIGN PDF-Fillable FORMS Installation Steps Step 1: Obtain a CAC Reader Step 2: CAC Reader driver Step 3: DoD Certificates Step 4: ActivClient Step 4a: Update ActivClient Step 5: IE adjustments the system could not log you on. your credentials could not be verified Log into a CAC enabled website now Step 6: Signing Forms (Army) The Army has
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migrated to Adobe fillable forms. The Army Publishing Directorate began converting the Army's inventory of IBM Lotus forms to PDF in the first dts stuck on reading credentials quarter of FY 14. Lotus Forms and eSign software are no longer supported by the Army Publishing Directorate. Per the Army Publishing Directorate (APD): "As discussed in ALARACT 179/2014 and ALARACT 223/2014, IBM Lotus Forms Viewer and Silanis https://militarycac.com/faqs.htm eSign software are no longer supported Army wide as of 1 October 2014. This software was removed from the Army Gold Master (AGM) images. If you currently have the software loaded, you should uninstall it from your computer as it is no longer licensed Army-wide. Prior to uninstalling the software, you should save the forms to PDF. If you don't have the full Adobe software consider a PDF printer like DoPDF. Test your digital signature with the https://militarycac.com/esign.htm Portable Document Format - Fillable (PDF-F) link: PDF-F At the location where you need to sign, you should see a pink ribbon icon like this... If you are not seeing the pink ribbon on the PDF (like these images) Make sure you have Adobe Reader installed and set as the default PDF viewer. The Windows 8 / 8.1 & 10 built in PDF viewers will not work for digitally signing forms. Sometimes saving the file to your computer and working with that form rather than in the web browser will give you less problems. . Windows users: Problem 1: There is an issue on "some" Windows computers with Adobe Reader DC installed when trying to sign forms. The error message people are seeing is "Error encountered while signing: The Windows Cryptographic Service Provider reported an error: Key does not exist. Error Code: 2148073485" Solution 1-1: Update your Adobe Reader DC by opening any PDF, click Help, then Check for Updates... Solution 1-2: APDs solution is to uninstall Adobe Reader DC, Restart computer, download, install, and use Adobe Reader XI (Select Operating System, Language, and Reader 11.x.x). Problem 2: When trying to sign a PDF-F, you receive this message "The Windows Cryptographic Service Provider reported an error: The keyset is not defined. Error Code: 2148073497" or "The Windows Cryptographic Service Provider reported an error: The security token doe
This page does no calculations. Connection Errors & Web Server Response Codes And Messages Server Error Information There are two classifications of server errors, they are: Connection Errors - These errors are created as a result of a connection http://www.csgnetwork.com/servererrors.html failing to be established to a Web server. They do not have a response code but will contain a brief description of why a connection could not be established. The reason that they do no have a response code is that Web servers can only return a response code after a connection is established, and since a connection could not be established to the Web server, a response code could not be obtained. Web Server Response Codes smart card And Messages - If a connection was established to a Web server, the Web server usually sends a response code and message. If the response code is less than 400, the Web page is considered not on error. If the response code is equal to or greater than 400, the Web page is considered on error. The following listing includes a detailed definitions of all the errors that a web or intranet server generally returns and an explanation approve it error of each. Connection Errors Invalid URL Invalid URL simply means that the format of the URL was invalid. The format should be in one of the following forms: http://www.anyurl.com http://www.anyurl.com/ http://www.anyurl.com/page.jsp http://www.anyurl.com/page.asp http://www.anyurl.com/page.html http://www.anyurl.com/page.shtml http://www.anyurl.com/page.jsp?QueryString Host Not Found Host Not Found occurs when the web server's host computer could not be found using it's host/domain name (the Fully Qualified Domain Name). This usually indicates a problem with your DNS system or connectivity to your DNS system or general Internet connectivity problems. Time Out A Time Out occurs when a the web server's host computer was found using it's host/domain name, but a connection could not be established within a predetermined set time. The default time out is set to 90 seconds. This usually indicates a problem with your routers or firewall, or a web server hardware failure, or general Internet connectivity problems. Connection Refused A Connection Refused error occurs when the web server's host computer is found, but the host computer refuses to accept the connection on the default port. This usually indicates a problem with your web server software or the web server software is not running. No Response from Web Server No Response from Web server occurs when the web server's host computer is found, and a connection is established to the default port. The request is sent to the web server, but it does not
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