Error Reading Smart Card
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share your information.By continuing your visit, you accept the use of cookies. Find out more. Subscribe to our news feed Regional sites Corporate Brasil 中国 Deutschland Suomi France 日本 América Latina Sverige HomeProducts-FAQsDownloadContractsContact Home « » Products-FAQs « » smart card reader error Readers and Tokens « » Troubleshooter Updated:19/08/2014 Rate this Content smart card error dish network Rate 7 Rates 89 % 1 5 4.45 Smartcard reader smart card error no valid certificates found installation troubleshooting guide Summary Apply this procedure in case your smartcard cannot be detected by your software or you have doubts about your reader installation. This procedure applies to all PC/SC compliant readers on https://support.microsoft.com/en-us/kb/976832 Microsoft systems from Windows XP. Other problems not directly related to installation (functional, mechanical or aspect issues) are not covered by this procedure. Prerequisites Ensure that your smart card reader is physically plugged to your machine according to the note supplied with your device. Before starting the procedure, ensure that you are currently connected to your system using an account that has local administrative rights, needed to be granted http://support.gemalto.com/?id=readers_tokens_troubleshooter for: The load\unload driver privilege. The permissions needed to copy files to the system32\drivers directory. The permissions needed to write settings to the registry. In case you are running Vista and 7, you will also need to disable temporarily the UAC this way: Start >> Run >> Type "msconfig" then enter Go to the "Tools" tab Double click the "Disable UAC" option. Reboot the system Check reader detection at hardware level Check if the right driver for your reader is installed. To do this: open the device manager using the keyboard shortcut Windows key + Pause (break), then select the "Hardware" tab: Now click the "Device Manager" button: Ensure that the reader you are using is visible under the "Smart Card Reader" section and the driver is functioning properly. A smartcard reader correctly recognized by the system appears like below in the device manager (name of the reader may be different depending on your model): In case your reader is well detected but not correctly installed, an exclamation mark will appear: The reason why the reader is not correctly installed may vary: either a wrong driver has been installed or there are some missing / corrupted keys in the registry. To get a be
yourPersonal Computer Be notified ofpage updates it's private powered byChangeDetection Also available at: https://MilitaryCAC.com https://militarycac.com/errorcodes.htm SPECIFIC ERROR CODES (Listed in NUMERIC ORDER) YOU MAY RECEIVE WHILE SETTING UP YOUR CAC READER & SOFTWARE NOTE: This page lists specific error codes and Solutions (that I and others have come across). I hope one of these is the answer to correct whatever problem you are having. Please do not email me telling me the Solutions don't work. Everyone of these have smart card worked on several other computers. If your particular problem is not on this page, please feel free to contact me and we will figure it out together. Disclaimer: These fixes are for Home Users Only. Do not attempt these on your Government Computer (unless otherwise noted) Receive "ssl_error_bad_cert_alert" when using Firefox Solution: Follow Firefox configuration on Firefox support page All known reading smart card Firefox SSL Error codes: http://www.mozilla.org/projects/security/pki/nss/ref/ssl/sslerr.html Receive "ssl_error_handshake_failure_alert" when using Waterfox to activate your PIV cert Solution: Configure Waterfox to use your CAC, just like Firefox Error Code [38]: "Your Common Access Card (CAC) is invalid, and may be revoked or expired. If you believe you have received this message in error you may contact the DMDC Support Center (DSC) at 800-477-8227." when trying to access DMDCs Self Service site to activate your PIV after getting a new CAC issued on 9 or 10 September 2013. Error 38 Information: DEERS had communication problems between RAPIDS and the CA issuing servers, causing some CACs to not get programmed correctly on 9 & 10 September 2013. Error 38 Solution-1: Try using your CAC again. Some people's CACs "magically" started working the next day. If you are not one of the lucky ones, try Solution 2 below. Error 38 Solution-2: Visit or Contact an ID card office and see if they know the system is functioning correctly and then get a new CAC issued. Error 53: "Your Common Access Card (CAC) certificates are invalid and access i