Internal Database Error Error 04
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User GuideScribe Hosting PartnersTrainingScribe Help LibrarySupportMaintenance Plan OverviewTechnical SupportSupport PolicySupported VersionsConfigure Your Scribe ServerIntegration SolutionsCRM IntegrationERP IntegrationData IntegrationDynamics Integration Tag Cloud 2005 64-bit activities Ad adapter Add authentication AX blank child configuration connection connections console crm crm publisher
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join links locking lookup metadata migration NAV null parent Parse Picklist Post publisher query publisher queue queues Quickbooks quotes reboot refresh rejected rows remove reporting reports Saleslogix Scribeinternal Script security setup skip sleep https://community.hpe.com/t5/Data-Protector-Practitioners/hp-data-protector-6-1-internal-database-error-121160/td-p/6691383 source SQL SQL 2008 status step step control substitute support Template test trace transaction errors unicode User user count user counting validation version Web Web Service workbench XML XRef Most Active Users Bob Sturim (bsturim@scribesoft.com) (136 posts) Joe D (226 posts) Ben M (157 posts) Jacob Horwath (jacob.horwath@scribesoft.com) (97 posts) Brendan P (80 posts) Add Watch All Forums -> Forum: Scribe Insight -> Topic: Error retrieving https://openmind.scribesoft.com/topics/error-retrieving-the-product-id-from-the-db the product id from ... Topic: "Error retrieving the product id from the db" Tags: Hi, fresh installed Scribe 7.6.2 on Windows 2012 STD . We are unable to start the services and we have this error: System Critical Error The service failed to initialize the internal database: Error retrieving the product id from the db Scribe internal are on anothe Server (MS SQL 2012), if I test it with the internalDB tool, it says that is valided correctly. Saw this topic: https://openmind.scribesoft.com/topics/scribe-services-cannot-start-on-windows-2012 But in our case its not an upgrade. I suppose Scribe was 100% compatible with w2012. Its not? Posted by Stefano B on Nov 28, 2013 08:16AM Hi, Do the user you have for the services access to the Scribeinternal database? Have you tried to open the workbech and register the product? Br, Anders Posted by Anders Jeppesen (anders@anjep.com) on Nov 29, 2013 04:01AM Is this 2012 R2? I believe that is unsupported. Posted by Jacob H on Dec 05, 2013 04:12PM Hi, I had the same error and in my case I forgot to assign permissions for the internal DB to the user that runs the services. So problem solved. Thanks P
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