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motherboard worked correctly, every time the machine was started an error would appear during POST, and it product information not valid system board 00a could not be removed by clearing the CMOS or updating the hpbq138.exe download BIOS. The error stated: System Board OOA Product Information Not ValidProduct NameConfigurationSerial numberProduct NumberFor help go system board ct number hp to HP.com/go/techcenter/startup There is a very useful thread about the problem here: http://h30499.www3.hp.com/t5/Notebook-PCs-Pavilions-Presario/System-Board-OOA-Product-Information-Not-Valid/td-p/1122449 After a lot of trial and error, I was able to resolve the http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/System-Board-00A-Error-TM2-215nr/td-p/4386934 problem and get rid of the message with the following process: PART 1: Create a bootable USB memory stick. Download rufus_v1.2.0.exe fromhttp://rufus.akeo.ie/. Insert a USB memory stick (make sure it does not contain required data as it will be cleared) and run therufus_v1.2.0.exeprogram. Make sure the correct memory stick is selected under http://wintegrity.blogspot.com/2012/12/how-to-fix-product-information-not.html the Deviceheading Make sure Quick Format and Create a bootable disk using:are ticked and select MS-DOS from the drop down menu to the right. Click on Start, acknowledge the warning and click on OK. Close Rufusby clicking the cross in the top right corner of the window. Rufus was very useful for creating a bootable memory stick PART 2: Download and extract the utility for reprogramming the system information in HP laptops. Download the file HPDU.rar. There are probably various sources for this online but one that I found worked is:Updated link:https://sites.google.com/site/wintegrity01/HPDU.rar Extract the file using WinRar. If this software is not yet installed it can be downloaded fromwww.rarlabs.com. To extract the file, right click on HPDU.rar and then click onExtract to HPDU\. Double click on theHPDUfolder and if necessary double click on it again. A list of files and folders should appear. Files extracted from the RAR file PART 3: Edit a batch file (

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refrub'd motherbaord to replace the old one that was giving thermal errors at boot then shutting off. Trying to put in a sreal number for it using the HPDU tools(from HPDU.rar) using this tut, http://wintegrity.blogspot.com/2012/12/how-to-fix-product-information-not.html No matter the number or letters used it gives DMI bad paramter, the rest of the info is there just no sreial number, mbaye I have the wrong tool set I do not know thought I would ask befor wasteing half a day calling HP. DB:4.46:System Board (00a) Error Tm2 215nr 89 Hello @ZippyDSMlee, Welcome to the HP Forums! I understand you're unable to boot after replacing the motherboard in your notebook. Tattooing the motherboard properly requires HP proprietary software. The only suggestion I can provide would be to contact HP Phone Support to have them tattoo the board for you. This will require sending in the notebook for service.You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here. Hopefully this help! Read All 2 Posts RELEVANCY SCORE 3.79 DB:3.79:Hp Tm2 215nr Stuck On Intel Graphics fs My TM2 is stuck on intel video mode, says there is an error with the hardware and the ati video mode will not come up no matter what I do, I did a HP recovery on the windows partition and tis still doing it. Is the video system fried? I will have to send the board back if it is.... DB:3.79:Hp Tm2 215nr Stuck On Intel Graphics fs Hi @ZippyDSMlee , Yes it does. Thanks. Read All 5 Posts RELEVANCY SCORE 3.58 DB:3.58:What's The Fix For Product Information Not Valid On Presario Cq57-308tu xx Product Information not valid The following product information programmed into the system board is missing 1.System Board (00A) – Product name2.System Board (00A - Product serial number3.

 

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