Audio System Error Cannot Write To Speaker
Community Resources Support Support Call US My Cases Web Conferencing - Error: Audio System Error - Cannot Write to Speaker Date Published: Jun 16,2014 Category:Product:Web_Conferencing_Known_Issues_and_Error_Messages_Web_Conferencing; Version:Web_Conferencing Article No.: 000036877 Product: Collaborate blackboard collaborate cannot connect to speaker but will keep trying - Web Conferencing Document Type: User Documentation Document Summary: Error Summary This article will blackboard collaborate no audio provide instructions to resolve the error: "Audio System Error - Cannot write to speaker". Affected Platforms All supported Mac and Windows-based computersDocument how to clear java cache Details: Description When Blackboard Collaborate web conferencing starts, it verifies that it can access available audio devices. If it cannot write to your audio output device, it will display this error. The reasons why Blackboard Collaborate web conferencing may fail to access your audio output device are: Another application has the hardware locked in use An incorrect audio output device has been selected Screenshot of the error message Solution This situation sometimes requires you to check or make changes in several areas; this article will highlight the areas that will need to be reviewed. Clear the Java cache. Ensure all speakers and microphones are connected to the computer prior to launching the Blackboard Collaborate web conferencing session. Ensure that no other programs are using your audio device. Rebooting your computer will typically force programs to release control of your audio device. Confirm that you have the correct Audio Output device selected within Blackboard Collaborate web conferencing as follows: Launch a web conferencing session or recording Select Tools Select Audio Select Speaker Settings… You will now be presented with the Speaker Settings preferences dialog. From the list, select the audio output device you would like to use. Select Apply Select OK Run Setup Wizard Running the Audio Setup Wizard will also allow you to configure your audio output device. Please note – As you work through this issue within your Blackboard Collaborate web conferencing session you may receive the following warning: Error: Audio System Warning 60 seconds (480,168 samples) of audio data is backed up waiting to be played. Do you wish to retain this data? Screen Shot: Information and Solution: If you are experiencing audio delays within an active session, we will buffer the audio that is being sent and allow you to catch up in real-time. If you select Yes to this Audio System Warning we will playback the buffered audio at an accelerated rate until the backlog is
DEANS E-mail TMAIL VOLMAIL OFFICE 365 LISTSERV ABOUT Logins MYUTK ONLINE@UT OFFICE 365 GOOGLE APPS IRIS WEB ACCOUNTS PASSWORDS Libraries UNIVERSITY LIBRARIES AGRICULTURE & VET MED LAW MEDICAL MUSIC SOCIAL WORK SPACE INSTITUTE SPECIAL COLLECTIONS Main https://blackboard.secure.force.com/publickbarticleview?id=kA770000000CbE4 Navigation: OIT Home Accounts Communications Hardware/Software Help System Status Center OIT Knowledge Base HelpDesk Telephone HelpDesk HelpDesk Contact Form Walk-In HelpDesk Student Computer Service Center Desktop Support Are You New? Instructional Support Computer Labs http://helpdev.utk.edu/kb/index2.php?func=show&e=2036 Research Support Security Service Catalog Training About OIT| Contact Us| Employment| Policies OIT Home > OIT HelpDesk - Knowledge Base OIT HelpDesk - Knowledge Base Search Knowledge Base: Need more help? ABOUT OIT Who are we? OIT Service Catalog Join IT Listserv Policies OIT LINKS Knowledge Base System Status Center Password Management Training OIT LINKS Email Instructional Support Research Support Computer Labs Get Help Contact OIT OIT HelpDesk Commons North, 2nd Floor Hodges (865)974-9900 Connect with us: Facebook Twitter The University of Tennessee, Knoxville. BigOrange.BigIdeas. Knoxville, Tennessee 37996 | 865-974-1000 The flagship campus of the University of Tennessee System
All Pages 20 home Calendar Contact CreatingContent eAlerts FAQ FirefoxProxy IEProxy Moodle NationalInfo OnlineCourses PastWebinars Resources https://elearningsa.wikispaces.com/WebinarTroubleshooting SANewsletter SAProjects TroubleShooting_AudioSystemError TroubleShooting_NoErrorMessage Webinar WebinarTroubleshooting Add Add "All Pages" Done WebinarTroubleshooting Edit 18 … 2 Tags troubleshooting webinar Notify RSS Backlinks Source Print Export (PDF) Troubleshooting Blackboard Collaborate - Common Issues and Possible Solutions Hopefully you will click on the link to join a webinar....and sail in! Unfortunately this is not always the case as networks and to speaker computer settings can occasionally cause problems however don't give up - try some of the troubleshooting suggestions below and hopefully your issue will be solved. Problem 1: "I get the error message - Connection Failed" This means that your computer is unable to connect to the server where the webinar is happening. It may look like the picture at audio system error right or it may be different....but it will say 'Connection failed'. This could be caused by your internet connection, security software on your computer which is blocking the connection, or your organisation's network or firewall blocking a connection. (Accessing the webinars from outside your company firewall is often the easiest solution). :-) What can I do? See if the same thing happens when you enter the Configuration Room.Make sure you have a stable internet connection. Sometimes a poor connection such as a satellite, wireless or connection of a congested network can cause this problem.Go to the Support Portal This will check your system to see if you have a supported operating system and correct version of Java installed. You should see two green 'ticks' at the top of the page.Check your computer virus software (or ask your IT support to do this) to make sure your computer is allowing Java to access the websites 'elluminate.com' and 'blackboardcollaborate.com'. These sites may need to be added as 'safe sites'.If you are behind an organisation's firewa