Connection Unsuccessful Unload/socket Error Trend Micro
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have one client that is showing a connection error in the connection log file that reads "Connection unsuccessful (Unload/Socket Error)" This started after a server re-boot when setting up my UPS. Any ideas on what to check? Thanks Jeff Jeff Teel, Mar 7, 2005 #1 Advertisements
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Bill Vogel Guest Jeff, I've seen this error as well on one of my client PC's. Had to
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manually remove the Trend client then re-install. Can't recall the reason why it occurred although I think it was related to a bad drive. This is trend micro worry free business security web console not working the link to the Trend Doc on removing the client http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=16282 Hope this helps. Bill Vogel SBS ROCKS! "Jeff Teel" wrote: > I have one client that is showing a connection error in the connection log > file that reads "Connection unsuccessful (Unload/Socket https://success.trendmicro.com/solution/1037481 Error)" > This started after a server re-boot when setting up my UPS. Any ideas on > what to check? > > Thanks > Jeff > > > Bill Vogel, Mar 7, 2005 #2 Advertisements Jeff Teel Guest Hi Bill I have removed and re-installed the OfficeScan Client software and that has not fixed the connect issue. This may not make any difference but my TM version is not the 5.5 Corporate version and I have it on WindowsXP SP2 clients instead of Win98. Thanks http://www.winvistatips.com/threads/trend-officescan-connection.608571/ Jeff "Bill Vogel" <0m.nospamme> wrote in message news:... > Jeff, > > I've seen this error as well on one of my client PC's. Had to manually > remove the Trend client then re-install. Can't recall the reason why it > occurred although I think it was related to a bad drive. > > This is the link to the Trend Doc on removing the client. > http://kb.trendmicro.com/solutions/search/main/search/solutionDetail.asp?solutionID=16282 > > Hope this helps. > > Bill Vogel > SBS ROCKS! > > > "Jeff Teel" wrote: > >> I have one client that is showing a connection error in the connection >> log >> file that reads "Connection unsuccessful (Unload/Socket Error)" >> This started after a server re-boot when setting up my UPS. Any ideas on >> what to check? >> >> Thanks >> Jeff >> >> >> Jeff Teel, Mar 7, 2005 #3 Jeff Teel Guest I wanted to post again and say that I finally resolved my connection issue with one client. I know that I checked in the services to be sure each one for Officescan was running but I didn't re-start the services. After doing that the connection was back again and the client began to update again. Thanks Jeff "Jeff Teel" <> wrote in message news:%... > Hi Bill > > I have removed and re-installed the OfficeScan Client software and that > has not fixed the connect issue. This may not make any difference but my > TM version is not the 5.5 Corporate version and I have it on
2... IN THIS DISCUSSION Join the Community! Creating your account only takes a few minutes. Join Now Hello.... Anybody using Trend Micro Office scan 11..? Are you Happy with its performance and features..? Actually i https://community.spiceworks.com/topic/530578-trend-micro-officescan-11-issues-trend-micro-affinity-support-failed-to-solve have couple of issues when i upgraded from 10.6 toTM OfficeScan 11. I took backup of 10.6 DB, Policies, Settings etc & uninstalled 10.6 then installed 11. Restored old database. Some clients are started to communicating to server and some are still showing offline. I manually used AutoPcc.exe to resolve all other clients communication issue. Things are fine from client end. Scene started from here : Server not responding to manage clients i mean web console trend micro not opening giving errors while showing dashboard. console performance is too much slow. sometimes im even not able to login to console.But Clients are communication properly. Performed following actions to resolve the issues. Reinstalled Offices Scan 11 & restored Old DB(Not resolved) Reinstalled IIS and Office Scan 11 & restored Old DB (Not Resolved) Deleted old DB and created new DB(Not Resolved) Complaint logged to Trend Micro Affinity Support. They scheduled a remote session and recreated BD trend micro officescan and said observe it for 3 days. It is done still same issue. After 3 days we mailed to TMA Support for same issue, again after 2 days they scheduled and took remote session and reinstalled Office Scan and started with new DB and said wait for some to build total clients BD observe it for 2 or 3 days. After that again we sent a mail to TMA Support for the same issue, they scheduled and took remote session performed below actions Browser is getting hanged while clicking on the outdated clients. Action performed ----------------------- - Checked that there are 138 clients in the console - tried to open the outdated clients in console but unable to open.(As is said dashboard issue) - Stopped the Officescan Master Service - Recreated the HTTPDB database - Started the Officescan master service - Clients are reporting to the Officescan server. - Now the issue is under observation. again it took 3 to 4 days to contact TMA Support with the same issue. Now TMA Support send only KB Article stuff to resolve the issue, after all they send simple steps, its funny..isn't it? Please follow the below recommendation On the officescan server machine, 1. Run>Command Prompt 2. Navigate to pccsrv folder /programfiles/trendmicro/officescan/pccsrv 3 Execute the below commands Svrsvcsetup.exe -uninstall Svrsvcsetup.exe -install Svrsvcsetup.exe -setprivilege Svrsvcsetup.exe -enablessl 4. Restart the Offi
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