Error Mount Failed User Canceled A Physical Volume Library Operation

SERVICES Services Overview Education Services Business Critical Services Consulting Services Managed Services Appliance Services CUSTOMER CENTER Customer Center Support Community MyVeritas Customer Success Licensing Programs Licensing Process ABOUT About Corporate Profile backup exec 2012 restore user canceled a physical volume library operation Corporate Leadership Newsroom Research Exchange Investor Relations Careers Legal Contact Us v-79-57344-33039 English 中文(简体) English Français Deutsch Italiano 日本語 한국어 Português Español USA Site: Veritas Veritas PartnerNet "User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation. Article:000016461 Publish: Article URL:http://www.veritas.com/docs/000016461 Support / Article Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article Products Related Articles Article Languages Subscribe to this Article Manage your Subscriptions Problem "User canceled a Physical Volume Library operation" (a000810f HEX or e000810f HEX) is reported in the backup job log when attempting to run a backup operation. Error Message   Final Error Code: a000810f HEX (0xa000810f HEX) or e000810f HEX (0xe000810f HEX)Final Error Description: "User canceled a Physical Volume Library operation"Final Error Category: Job ErrorsError Text In Job Log:   - "Media mount failed. User canceled a Physical Volume Library operation" - "Error - Mount failed. User canceled a Physical Volume Library operation" Cause This error can occur when:  1. A tape is not inserted in the backup device2. The tape cannot be loaded by the robotic arm3. An internal or standalone drive will not accept the media4. The tape is protected by overwrite or append periods  Solution If eligible media is not inserted in the backup device, Symantec Backup Exec will produce an alert message and will prompt to insert media.    If either Respond Yes or Respond No is clicked, the same alert will appear again and again.Insert proper media in the backup device or click

Governance Backup and Recovery Business Continuity Partners Inside Veritas Vision 2016 Developers Information Governance Backup and Recovery Business Continuity Partners Inside Veritas Vision 2016 Developers Blogs Groups Vision 2016 Sign In CommunityCategoryBoardResourcesUsers turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for  Search instead for  Do you mean  VOX : Backup and Recovery : Backup Exec : error - mount failed user canceled a physical volu... VOX : Backup and Recovery : Backup Exec : error - mount failed user canceled a physical volu... Subscribe to RSS Feed https://www.veritas.com/support/en_US/article.TECH19835 Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page error - mount failed user canceled a physical volume library operation Hassan_Ali Level 3 ‎07-08-2005 03:21 AM Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content My backup tapes run fine everyday(5 days a week), but a month or 2 https://vox.veritas.com/t5/Backup-Exec/error-mount-failed-user-canceled-a-physical-volume-library/td-p/33411 ago the Tuesday backup failed a few times. I thought it was the tape (which was brand new) so threw this in the bin and used another brand new tape. Worked fine I think for the first 3 times then it started failing to backup once again ONLY on Tuesday's. I have checked all settings to see if they match the other day's settings (in Job Setup) and all seems fine. Now I cannot have 2 faulty brand new tapes. We use a Sony Tape drive. The error in the subject line appears in Job Monitor\Job Log. PLEASE HELP! I am still a novice with Veritas so please provide instructions of what you want me to do. I did a 1gig read/write test (utility tool by Sony software) and this has worked fine on the Tuesday's tape. Labels: 10.x and Earlier Backup and Recovery Backup Exec 0 Kudos Reply 11 Replies Re: error - mount failed user canceled a physical volume library operation Amruta_Purandar Level 6 ‎07-11-2005 06:14 AM Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content Hello,Please refer the following technote and verify the possible causes for this issue.Title:"User canceled a Physical Volume L

am receiving this error every night now and I didn't used to: "The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup https://community.spiceworks.com/topic/192807-symantec-backup-exec-help Exec Job Engine service was stopped". Error code: v-79-57344-33861. I have read tons of google sites and have not found any solutions. I am unaware of any service and or schedualed task that would interfeare with this backup. I can http://www.dell.com/support/article/us/en/19/SLN147415/EN tell you that the backup does in fact restore files and data with no problems and I am afraid I could be missing part of my backup. Any Backup Exec users out there?   I am using exec 11d Windows 2003 user canceled R2   **Edit** I noticed in the error log I got this message: Backup- \\mailserver.domain\Microsoft Information Store\First Storage Group Media mount failed. User canceled a Physical Volume Library operation. V-79-57344-33861 - The media operation was terminated by the user. Reply Subscribe View Best Answer RELATED TOPICS: Plug-in for Symantec Backup Exec? I need help with Symantec Backup Exec, anyone able to help? Symantec Backup Exec   13 Replies Habanero OP Scott696d Jan 23, 2012 at 2:15 UTC I would user canceled a check the server logs and see if the service was stopped for some reason (and not necessarily by you). Failing that I'd check your configuration and see if the alert is set to automatically cancel the job. From what I see it doesn't look like you're getting full backups (based on what little we have from your console...) 1 Mace OP Denis Kelley Jan 23, 2012 at 2:18 UTC I had something similar last week. Not exactly the same problem, but with a note that job was cancelled by user. This turned out to be a timeout issue. My backup looked fine, but timed out during the verify procedure. Verify was running at 1MB/sec. What I did to correct this was to update BE fully. It was running just fine, then not. Anyhoo. Are you backing up to tape or disk? If tape, are you spanning tapes? 1 Thai Pepper OP Gregmfg Jan 23, 2012 at 2:19 UTC change the auto response to either a longer time or until you actually select what to do.  Look under the alerts tab and look for an alert that matches the time of the error. Check exchange for any errors in the event viewer. 1 Poblano OP Telex Jan 23, 2012 at 2:20 UTC Here is my edit just in case: **Edit** I noticed in the error log I got this message: Backup- \\mailserver.domain\Microsoft Information Store\First

Summary: Symantec Backup Exec jobs to tape fails with Error - Mount Failed Issue Backup Exec job fails with Error - Mount Failed Backup and restore jobs are not working in Backup Exec®. Errors in Backup Exec® may include: "Error - Mount Failed" or the job may remain queued for a long time. Looking at the entries at the end of the adamm.log file shows the following (adamm.log is found in the vxGather logs or in the Logs subfolder) 0002:0000:0000:0000 Device Name "\\.\Scsi2:" ----> This should be the format \\.\Tape0Primary Inquiry "IBM ULT3580-TD4 77BE"Serial Number "IBM ULT3580-TD4 1310062378"Device Flags USCSI, SN(TYPE 0)Device State 3, Online In Windows® Device Manager, the Tape drive is visible; but, if you look into the Properties of the tape drive's driver, you can see that there is no manufacturer listed for the driver, or that there is no driver version listed. Solution General Troubleshooting Steps Note: The following links are from Symantec's® Support Site, and may change at anytime. If necessary, use a search engine to search for the appropriate article. Use the following links from Symantec's® Support Site to troubleshoot the issue: "User canceled a Physical Volume Library operation".... - Link: http://www.symantec.com/docs/TECH19835 An error message: "Media Mount Failed" is reported when attempting to perform a backup operation. Link: http://www.symantec.com/docs/TECH16616 How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s). Link: http://www.symantec.com/docs/TECH24414  

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