Blackberry Database Backup Error
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attempt to upgrade the database was unsuccessful. An error occurred while executing an SQL statement" error is displayed when trying to upgrade BlackBerry Enterprise Server Article Number:000015451 First Published:August 15, 2015 Last Modified:August 15, 2015 Type:Support Environment BlackBerry Professional Software 4.1 BlackBerry Enterprise Server 4.0 to 5.0 SP3 Back to top ↑ Overview When using the setup application to upgrade or install the BlackBerry Enterprise Server, the following error occurs:An attempt to upgrade the database was unsuccessful. https://supportforums.blackberry.com/t5/BlackBerry-OS-Smartphones/Backup-Restore-Problems/td-p/708481 An error occurred while executing an SQL statementThis error occurs when backing up the SQL database after restarting the computer.The following lines may appear in the setup
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released "BlackBerry Enterprise Service 12 Service Pack 5a" (BES 12.5.0a) without release notes. So there was no direct way of finding out what the "a" really changed. Digging through the KB articles I found this: http://support.blackberry.com/kb/articleDetail?articleNumber=000038323 So the short answer is: The "a" fixes one specific issue that would block you from upgrading from a previous BES version to 12.5. If you already have upgraded to BES 12.5.0 successfully, you don't need to apply 12.5.0a. If you could not upgrade (e.g. from 12.4), version 12.5.0a now lets you upgrade. Find below the full text of the KB, in case Blackberry deletes or changes it: Unable to upgrade to BlackBerry Enterprise Service 12 Service Pack 5 Article Number: 000038323 First Published: July 13, 2016 Last Modified: August 12, 2016 Type: Support Environment BlackBerry Enterprise Service 12 Issue Tracking JI 1557439 Overview When attempting to upgrade to BlackBerry Enterprise Service 12 Service Pack 5 the upgrade fails during the database deployment phase. Looking in the db_start_command_log log file in the deployment directory (the default location is C:\Program Files\BlackBerry\BES\Logs\deployment) the following error is seen: 2016-07-12T17:04:17,596 main MDMLogger ERROR Problem processing sql: /* 59.13.4 */ UPDATE def_policy_setting_definition SET name = './Vendor/MSFT/Policy/Config/Privacy/AllowInputPersonalization' WHERE internal_id = 'IT_CONFIG.WP.dataprotection.allow.input.personalization.x' AND name = './Vendor/MSFT/Policy/Config/DataProtection/AllowInputPersonalization' AND id_device_os_family IN (SELECT id_device_os_family FROM def_device_os_family WHERE name = 'WP'); com.microsoft.sqlserver.jdbc.SQLServerException: Violation of UNIQUE KEY constraint 'AK_def_policy_setting_dfn'. Cannot insert duplicate key in object 'dbo.def_policy_setting_definition'. The duplicate key value is (IT_CONFIG.WP.dataprotection.allow.input.personalization.x, ./Vendor/MSFT/Policy/Config/Privacy/AllowInputPersonalization, 6). Cause An IT Policy Pack update was pushed out on July 12th, 2016. This introduced some data into the database that is causing the Service Pack 5 upgrade to fail. Customers who upgraded prior to this update would have completed the upgrade successfully and will not be affected by this issue. Resolution Please run the attached script only once against the SQL server that hosts the BlackBerry Enterprise Service 12 database following these steps