Charter Error E3602

Support Topics » Cable Support (Moderators: MediacomDrew, MediacomTommyF, MediacomCraig, MediacomRobert, MediacomRoyal, MediacomAllie, MediacomSean, MediacomMarilyn, MediacomMitchell, MediacomDanny, MediacomTom) » constant on demand error messages E3602 initializing or set top E1003 « previous next » Print Pages: [1] Go Down Author Topic: constant on demand error messages E3602 initializing or set top E1003 (Read 2107 times) martha1955 Newbie Posts: 16 constant on demand error messages E3602 initializing or set top E1003 « on: August 12, 2012, 04:57:20 PM » I have been on the phone w/ customer svc several times this past week- first had http://www.dslreports.com/forum/r22032711-Charter-on-demand-doesn-t-work-Error-E3602 2 digital adapters go out on me and a tech was sent ou to fix them - then every time I use On Demand on my main box I have issues- if I stop a progrm or movie before the end when I go bck to use on demand it NEVER works!!! I get one of 2 messages E3602 or E1003. I have done power cycling https://mediacomcable.com/CustomerSupport/forum/index.php?topic=8064.0 on the box numerous times...It takes forever to come back with on demand - about a month or so ago someone even came out and replaced the box- I'm still having problems!! Friday night I want to rent a movie and it woudn't work- did a power cycle waited 1 hour still didn't work- called customer service- they sent a strong signal to the box and said it would take 1 hour to com up- went to bed - next day it was working (saturday) Today I started watching a movie on demand and had to stop it mid way. an hour later try to use on demand to finish watchin, It's not working AGAIN and I get the same to error msgs depending on how I go to on demand - I am so sick of these issues!! It used to work fine and seems lately it is awful- Is this due to the digital conversion? I am soooo frustrated - I have an appt for Thurs pm but i'm sick of paying for a service that doesn't work.....What is the deal? Logged MediacomJames Guest Re: constant on demand error messages E3602 i

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