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11 Reply to this topic Solution Chosen by joeboda joeboda Newbie Private Message Joined: Dec 17, 2012 01:46 Messages: 10 Offline Solved by Apr 26, 2013 01:03 Media Source Error (error code 2) I am using pd 11. All of a sudden I get this message on a previously working pd file (see attachment). I call cyber tech support. they say I need to update my video and audio drivers. I do that still the same problem. Here is the problem: Video on the timeline will not show from produced and saved files. I only get audio. I can play video on other parts of my computer from raw files just fime. I can even play these files from the upper right hand part of the screen and they play on the right side window. Just not saved files on cyberlink. This is a real problem. Any suggestions. I have too many videos to want to recreate them Check the screen shot for a better understanding Thank you Filename screen shot for cyberlink.jpg Download Description Filesize 366 Kbytes Downloaded: 413 time(s) Reply Solution Chosen by joeboda Dafydd B Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11959 Online Apr 26, 2013 03:12 Hi joeboda , What media file format is triggering the issue? The "m2ts" in the track isn't because you've used Shadow Edit files and they're low res mpeg2 replacement files. Please clear everything in the Library Room with a new project. Uncheck, Preferences/Project/Automatically load sample clips.... I want you to gradually import media files and see what triggers the issue. I'd also like to have 1. Diagniostic files 2. MediaInfo on the media used (triggers the issue). http://mediainfo.sourceforge.net/en attach the data as a text file. Are you stating you cant play specific files created by PDR11? Which and what? Thanks for the screen shot that helped a lot. The guide you need to look at - Part A & B: http://forum.cyberlink.com