Database Daemon Fatal Error Sync Services
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11:12 Symptoms If you're trying to update your install of Microsoft Office 2011 for Mac, you may get the following message: These applications must be closed before the software can be installed: what is microsoft database daemon Microsoft Database DaemonSyncServicesAgent Close these applications and try again" You can click Install Later
Sync Services Agent
or click on Try Again. Resolution IMPROVED WITH COMMUNITY FEEDBACK! The original solution (listed as Solution 2 below) did not microsoft database daemon won't close on mac work for some folks, and Christophe Trefois suggested an alternative method, which proved effective. Here's his excellent contribution: Solution 1 Open a terminal window Enter the following command: launchctl unload Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist Perform updates http://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_other/database-daemon-fatal-error-about-30-seconds-after/3e59c8ad-0edc-4e90-b830-7d7ecca5889b Enter this command: launchctl load Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist Close terminal Solution 2 To close those applications and continue with application update, please follow these steps: Run Activity Monitor (Applications > Utilities > Activity Monitor) Scroll down until you find Microsoft Database Daemon in the list of active applications Click on Microsoft Database Daemon and click on the Quit Process button in the toolbar Scroll down until you find the SyncServicesAgent https://msonlinehelpdesk.zendesk.com/hc/en-us/articles/201141486-When-updating-Office-2011-for-Mac-you-are-prompted-that-you-must-close-Microsoft-Database-Daemon-and-SyncServicesAgent- Click on SyncServicesAgent, and click on the Quit Process button in the toolbar Exit Activity Monitor, and return to the update window - click on Try Again to complete your update process. Was this article helpful? 14 out of 21 found this helpful Facebook Twitter LinkedIn Google+ Have more questions? Submit a request Comments Cornelius Parkin October 16, 2014 07:45 How do I prevent the services from auto starting again? I cannot believe that Office would force an update which causes this much hassle, with their own services that cannot stop. Really? I have killed them several times. 1) The solution does not work 2) I am stuck in a rut 3) I really feel that MS should resolve this asap, as it is not the first time I struggle like this Alistair Windsor October 16, 2014 17:24 1) Navigate to /Applications/Microsoft Office 2011/Office/ 2) Change the name of SyncServicesAgent to something else (e.g. SyncServicesAgent2). 3) Use activity monitor or the terminal to kill SyncServicesAgent and, if necessary, Microsoft Database Daemon 4) Proceed with installation. 5) Change the name of SyncServicesAgent back. Mary Gijsen October 29, 2014 10:28 Hello Alistair, Managed to do the update but can't change
Sync Services Agent and the Microsoft Database daemon. Some users are unable to quit these hidden processes. This article will cover several options to quit. If you are comfortable http://www.officeformachelp.com/2016/01/how-to-quit-sync-services-agent/ with using the Terminal option 6 has always worked for me. Note: If you are trying to update an earlier version of Office 2011, you will need to quit all browsers in addition to the Microsoft Database daemon and SyncServicesAgent. (this requirement was removed in v 14.5) Option 1) Easiest Option Log Out/In Log out under the Apple in the Menu bar Log in and hold down the Shift database daemon key (this disables all startup items including the hidden ones) Run the updater. Option 2) Restart in Safe Boot Mode Safe boot * shutdown * start the Mac and *wait* for the startup chime to sound * after the sound, press and hold down the shift key (you can hold the shift key down when you click power button) * eventually the login screen appears database daemon fatal with the words SAFE BOOT in the top right corner * continue to login * run Microsoft updater * Restart (safe boot disabled your login items, fonts etc so restart is important) Option 3) Kill the process in Activity Monitor Open the Activity Monitor in Applications/Utilities, search on sync in the top filter box and select force quit. Option 4) Drag Sync Services Agent to Desktop (1) Open Finder/Applications/Microsoft Office 2011/Office (2) Drag SyncServicesAgent.app to the desktop (this keeps it from restarting!) Note some users report that when they drag it, that it moves right back. (3) THEN open Finder/Applications/Utilities/Activity Monitor.app (4) Find SyncServicesAgent in the list and quit it. (5) Click the Continue button on the installer pop-up. (6) When the application finishes installing, drag SyncServicesAgent.app back to Finder/Applications/Microsoft Office 2011/Office Option 5) Kill Launched command using the Terminal SyncServicesAgent will keep on starting up, even if you try to quit or force quit it from activity monitor, because it's running under launchd. To stop if from relaunching is unloading it from launchd. Open the Terminal in Applications/Utilities. Run the following command: launchctl load Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist 1 launchctl load Library/LaunchAgents/com.microsoft.LaunchAgent.SyncServicesAgent.plist Option 6) Use the Terminal to kill Sync Services Agent This option