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will auto close in 2 seconds) Welcome Guest ( Log In | Register ) Kaspersky Lab Forum>English User Forum>Protection for Home Users>Kaspersky Internet Security & Anti-Virus for Windows I can't install--keep getting Error 1312 message Options mshropsh View Member Profile 16.08.2009 00:42 Post #1 Newbie Group: Members Posts: 2 Joined: 16.08.2009 I am trying to install Internet Security 2009--the first time I got an error message that said installation ended prematurely. I deleted my old version of Kaspersky, turned off the Windows firewall, restarted the computer and now I keep getting the error message:"Error 1312 Cannot create the folder C:\documentsandsettings\allusers\applicationdata\kasperskylab\AVP8\data. A file with that name already exists. Please rename or delete the file and click retry and click cancel to quit."This is really pissing me off--I can't find anything in my C drive relating to this!!!! Please help--my computer is not protected at all right now! richbuff View Member Profile 16.08.2009 01:48 Post #2 Helper Group: Global moderators Posts: 1007932 Joined: 14.06.2007 Welcome. Make sure you have your Activation Code handy first, then (if applicable) right click the K icon and select Exit, then run the removal tool: http://support.kaspersky.com/faq/?qid=208279463 Scroll down to and follow the Command parameter instructions. Use the command parameter for each and every product and version that you ever had installed and attempted to install. Reboot after tool use. Then download a fresh distributive of the installer from links contained here: http://forum.kaspersky.com/index.php?showtopic=121425 You will need your Activation Code after install > reboot. -------------------- Please see the Important topics, located at the top of this section, and at the top of other sections of this forum. mshropsh View Member Profile 16.08.2009 02:21 Post #3 Newbie Group: Members Posts: 2 Joined: 16.08.2009 Thanks for the feedback--I tried doing all those steps, but I still g