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Top Articles Common Questions Technical Support Documentation Protection Performance PC Tools Live Services Top Articles Retirement of the PC Tools Security Portfolio Top Articles Protection error repair tool free download Software: Smart Update Error Code: -25 Article Number: 236 | Last Updated: fix pc errors for free Wed, Dec 9, 2015 3:22 AM If you are receiving the following error message: "Smart Update Error. Unknown error tools total system care error has been encountered. Code:-25", your security software may be out of date. Step 1: Please check the version of your product. Your product version information is displayed on
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the “About” window of your product. To find this information, open the product and click the “Help” button located in the upper-right portion of the window and select “About” from the drop-down menu. If your product version number does not match the one shown on the website above, please uninstall and reinstall the program by following the steps error tools pc repair provided below: Uninstall Shut down the program by right clicking on the program icon in the notification area (next to the clock on the Windows task bar) and selecting "Shutdown" from the menu that appear. Next, uninstall the program via the Windows Control Panel > Add/Remove programs or by clicking on the Start Menu, navigating to the program’s folder and running the uninstall program found within. Lastly, check to see if any of the following folders still appear in your computer ("Spyware Doctor" / "PC Tools Internet Security" / "PC Tools Security"). If you find these folders, please delete them before proceeding: C: > Program Files > Spyware Doctor C: > Program Files > PC Tools Internet Security C: > Program Files > PC Tools Security Re-Install 1. Download the program. 2. Run the downloaded file and follow prompts to finish installing the program. 3. Restart your computer if prompted. Step 2: If uninstall and reinstall did not resolve the issue, please attempt to perform a smart update in Safe Mode with Netw
Top Articles Common Questions Technical Support Documentation Protection Performance PC Tools Live Services Top Articles Retirement of the PC Tools Security Portfolio Top Articles Protection Software: Application error message during the installation Article Number: 342 | Last Updated: Tue, Dec 8, pc repair software free download for windows 7 2015 1:09 AM Symptoms: When you install a PC Tools Protection program, you receive an
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application error message relating to pctsGui.exe or pctsSvc.exe. Cause: • Depends on what the error message is referring to. • Conflicts
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• Permission problems • Known error messages Products effected: PC Tools Internet Security / Spyware Doctor with AntiVirus / Spyware Doctor / PC Tools AntiVirus Troubleshooting: To troubleshoot this issue, please ensure you have downloaded the http://www.pctools.com/kb/article/protection-software-smart-update-error-code-25-236.html latest version of the PC Tools Protection product in question. Step 1: Uninstall: 1. Shut down the PC Tools Protection program To shutdown the PC Tools Protection program, please right click on the program icon in the notification area (next to the clock on the Windows task bar) and select "Shutdown" from the menu that appears. 2. Uninstall the program via the Windows Control Panel 3. Check to see if either of the following folders http://www.pctools.com/kb/article/protection-software-application-error-message-during-the-installation-342.html still appear in your computer ("PC Tools Internet Security" / "Spyware Doctor" / "PC Tools Security" /). If so, please delete them before proceeding. C:Program FilesPC Tools Internet Security C:Program FilesSpyware Doctor C:Program FilesPC Tools Security Step 2: Reinstall: 1. Download the PC Tools Protection in question 2. Install the files downloaded in Step 1 (above) 3. Open the PC Tools Protection program 4. Perform a "Smart Update" Step 3: Forwarding screenshots to PC Tools If reinstalling the program does not fix the problem, send us an email support inquiry with the following information: • A brief description on when does this error message occur and how often it occurs. • Screenshot of the error message If you are not familiar with taking screenshot, please click here. Posted - Thu, Sep 22, 2011 7:46 AM. Filed Under: 1.3 Error Message Did this Article Answer your Question? Yes No Would you mind giving reason for negative feedback? (Optional) Attachments There are no attachments for this article. Protection Software: Install cannot continue due to system requirements Protection Software: “Error while unpacking program, code 2. Please report to author.” Protection Software: Unable to locate pctsGui.exe Print Article Export to PDF Export to MS Word PC Tools PC Software & Windows Tools | Copyright © 1998-2016 PC Tools. All rights reserved. Symantec | No
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