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Gfi Faxmaker Handshaking Error 54

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GFI FaxMaker What does Handshaking Failure 54 mean? Applies to GFI FaxMaker After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54.For CAPI fax devices:The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.  Handshaking Error: 54 the remote party in question is not a fax machinethe remote party in question is incompatible to handle specific fax tonesthe remote party or any middle men do not support ECM : herethe wrong CAPI profile is selected for the attached CAPI fax device: here the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: hereOther reasons which the Support Technician needs to identify For fax modem devices:  Handshaking Error: 54 the remote party in question is not a fax machinethe remote party in question is incompatible to handle specific fax tonesthe remote party or any middle men do not support ECM : herethe wrong modem profile is selected for the attached modem fax device: hereincorrect configuration settings for Dialogic Brooktrout TR1034: herethe fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: hereOther reasons which the Support Technician needs to identify Related Art

and greatly increased scalability for larger networks Learn more CommunitySupportProductsGFI ArchiverGFI EndPointSecurityGFI EventsManagerGFI FaxMakerGFI FaxMaker OnlineGFI LanGuardGFI MailEssentialsGFI WebMonitorProduct DocumentationProduct FeedbackContact supportContact usLog inGFI FaxMaker OnlineCustomer PortalPartner Portal Company ProductsGFI SecurityGFI LanGuardGFI WebMonitorGFI EventsManagerGFI EndPointSecurityGFI CommunicationsGFI MailEssentialsGFI ArchiverGFI FaxMakerGFI FaxMaker OnlineAll ProductsGFI WebMonitorGFI LanGuardGFI MailEssentialsGFI EventsManagerGFI ArchiverGFI EndPointSecurityGFI FaxMakerGFI FaxMaker OnlineCompanyCareersCareersWhy work at http://www.gfi.com/support/products/gfi-faxmaker/What-does-Handshaking-Failure-54-mean GFIPress centerIn the newsPress releasesBlogAbout usBrand PillarsAwardsCustomersLeadershipTrusted ExpertsContactWebcasts and eventsPartnersBecome a GFI PartnerGFI Partner Program: Frequently Asked QuestionsWhy Resell GFI?Find a distributorFind a resellerGFI Partner AreaGFI OEM PartnersGFI Technology PartnersDownloadsLanguagesEnglishDeutschEspañolFrançaisItalianoNederlands简体中文繁体中文Store All outbound faxes fail with a handshaking 54 error, but all http://www.gfi.com/support/products/All-outbound-faxes-fail-with-a-handshaking-54-error-but-all-inbound-faxes-arrive-fine inbound faxes arrive fine PROBLEM All outbound faxes fail with a handshaking failure 54, but at the same time all inbound faxes arrive fine. ENVIRONMENT GFI FaxMakerAll supported environment SOLUTION After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54. The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.The initial approaches are: Check manually whether a user can dial the fax number and can hear a fax toneCheck if the issue persists only with the fax number in question and if

and greatly increased scalability for larger networks Learn more CommunitySupportProductsGFI ArchiverGFI EndPointSecurityGFI EventsManagerGFI FaxMakerGFI FaxMaker OnlineGFI LanGuardGFI MailEssentialsGFI WebMonitorProduct DocumentationProduct FeedbackContact supportContact usLog http://www.gfi.com/support/products/What-are-handshaking-errors inGFI FaxMaker OnlineCustomer PortalPartner Portal Company ProductsGFI SecurityGFI LanGuardGFI WebMonitorGFI https://community.spiceworks.com/topic/90925-so-what-s-your-fax-failure-rate EventsManagerGFI EndPointSecurityGFI CommunicationsGFI MailEssentialsGFI ArchiverGFI FaxMakerGFI FaxMaker OnlineAll ProductsGFI WebMonitorGFI LanGuardGFI MailEssentialsGFI EventsManagerGFI ArchiverGFI EndPointSecurityGFI FaxMakerGFI FaxMaker OnlineCompanyCareersCareersWhy work at GFIPress centerIn the newsPress releasesBlogAbout usBrand PillarsAwardsCustomersLeadershipTrusted ExpertsContactWebcasts and eventsPartnersBecome a GFI PartnerGFI Partner Program: Frequently Asked QuestionsWhy Resell GFI?Find a gfi faxmaker distributorFind a resellerGFI Partner AreaGFI OEM PartnersGFI Technology PartnersDownloadsLanguagesEnglishDeutschEspañolFrançaisItalianoNederlands简体中文繁体中文Store What are handshaking errors? Handshaking failures are commonly encountered during the pre-message procedure. The pre-message procedure (also known as phase B) is the stage where sender and recipient fax device identify, negotiate and select compatible facilities for both fax devices (such as agreeing gfi faxmaker handshaking about a reliable fax transmission speed).Any handshake failure 54 during phase B will automatically result in a call termination. Common reasons for a handshake failure 54 are: Hangup Status Codes 20: Unspecified Transmit Phase B errorHangup Status Codes 21:Remote cannot receive or sendHangup Status Codes 22:COMREC error in transmit Phase BHangup Status Codes 23:COMREC invalid command receivedHangup Status Codes 24:RSPEC errorHangup Status Codes 25:DCS sent three times without responseHangup Status Codes 26:DIS/DTC received 3 times; DCS not recognizedHangup Status Codes 27:Failure to train at 2400 bps or + FMINSP valueHangup Status Codes 28:RSPREC invalid response received Some of the hangup status codes are related to poor quality phone lines which may cause handshaking errors.   Things that can cause quality issues with phone lines are: Sharing of fax lines with voice equipment or other fax machinesElectro-magnetic interference on the lines themselves or introduced via couplers/splittersFaxing over a voice-over-IP lineDSL lines (in particular, DSL wi

GROUP SPONSORED BY LENOVO See more RELATED PROJECTS Microsoft Exchange 2010 Migration Upgraded current Microsoft 2003 Exchange mail servers to Microsoft Exchange 2010. The process involved migrating employee mailboxes and public folders. Much of this process was done utilizing a more effective migration method with Windows PowerShell. ShoreTel Phone System Deployed new ShoreTel IP phone system to replace antiquated 3Com phone system. SonicWall Upgrade Our old TZ series SonicWall was pretty much end of life and crashing constantly. It needed to be replaced within a 72 hours so we could finish a Cloud migration. TECHNOLOGY IN THIS DISCUSSION Join the Community! Creating your account only takes a few minutes. Join Now We've put in a new fax system.  It seems to be working ok, but I was wondering what others are getting for their failure rate on faxes.  Meaning, for example, the number of handshaking or other errors that prevent a fax from going through the first time.   So, for example: 6% of our outgoing faxes failed for handshaking or "other" errors. 18% of incoming faxes failed for handshaking or "other" errors. 14% of our total faxes failed for handshaking or "other" errors.   To be clear -- I don't count "No Answer", "Busy signal detected", as those are less failures and more just calling at the wrong time.  And, I'd compare it to our old system, but it failed more than it worked, so it's not a good starting point.      So, does anyone track this?  How crazy is 14%?   Thanks in advance, Matt Reply Subscribe View Best Answer RELATED TOPICS: Failure rate for Fax machine laptop failure rate over 3 years New Optiplex 9010s, 20% failure rate on deployment, yay!   8 Replies Jalapeno OP Best Answer CJM Mar 3, 2010 at 5:10 UTC We only see about 4% of our faxes fail.  I am referring to complete failure.  Some of them will fail on the first attempt but send on the next.  What fax software are you running? 0 Datil OP Bermanistan Mar 3, 2010 at 5:34 UTC GFI Faxmaker 14 build 20091104, running on ESXi 3.5.      I'll have to look, my figures include a couple where we got a page or two.   0 Jalapeno OP CJM Mar 5, 2010 at 7:11 UTC We ran GFI Faxmaker for awhile and

 

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