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Gfi Faxmaker Handshaking Failed Error 54

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and greatly increased scalability for larger networks Learn more CommunitySupportProductsGFI ArchiverGFI EndPointSecurityGFI EventsManagerGFI FaxMakerGFI FaxMaker OnlineGFI LanGuardGFI MailEssentialsGFI WebMonitorProduct DocumentationProduct FeedbackContact supportContact usLog inGFI FaxMaker OnlineCustomer

Gfi Faxmaker Support

PortalPartner Portal Company ProductsGFI SecurityGFI LanGuardGFI WebMonitorGFI EventsManagerGFI EndPointSecurityGFI CommunicationsGFI gfi support MailEssentialsGFI ArchiverGFI FaxMakerGFI FaxMaker OnlineAll ProductsGFI WebMonitorGFI LanGuardGFI MailEssentialsGFI EventsManagerGFI ArchiverGFI EndPointSecurityGFI FaxMakerGFI FaxMaker OnlineCompanyCareersCareersWhy work at packet switching GFIPress centerIn the newsPress releasesBlogAbout usBrand PillarsAwardsCustomersLeadershipTrusted ExpertsContactWebcasts and eventsPartnersBecome a GFI PartnerGFI Partner Program: Frequently Asked QuestionsWhy Resell GFI?Find a distributorFind a resellerGFI Partner AreaGFI OEM PartnersGFI Technology PartnersDownloadsLanguagesEnglishDeutschEspañolFrançaisItalianoNederlands简体中文繁体中文Store GFI FaxMaker What does Handshaking Failure 54 mean? Applies to GFI FaxMaker After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54.For CAPI fax devices:The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.  Handshaking Error: 54 the remote party in question is not a fax machinethe remote party in question is incompatible to handle specific fax tonesthe remote party or any middle men do not support ECM : herethe wrong CAPI profile is selected for the attached CAPI fax device: here the fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: hereOther reasons which the Support Technician needs to identify For fax modem devices:  Handshaking Error: 54 the remote party in question is not a fax machinethe remote party in question is incompatible to handle specific fax tonesthe remote party or any middle men do not support ECM : herethe wrong modem profile is selected for the attached modem fax device: hereincorrect configuration settings for Dialogic Brooktrout TR1034: herethe fax device / router configuration settings or PBX settings are either incorrect or not optimal for the customer's environment: hereOther reasons

and greatly increased scalability for larger networks Learn more CommunitySupportProductsGFI ArchiverGFI EndPointSecurityGFI EventsManagerGFI FaxMakerGFI FaxMaker OnlineGFI LanGuardGFI MailEssentialsGFI WebMonitorProduct DocumentationProduct FeedbackContact supportContact usLog inGFI FaxMaker OnlineCustomer PortalPartner Portal Company ProductsGFI SecurityGFI LanGuardGFI WebMonitorGFI EventsManagerGFI EndPointSecurityGFI CommunicationsGFI MailEssentialsGFI ArchiverGFI FaxMakerGFI FaxMaker OnlineAll ProductsGFI WebMonitorGFI LanGuardGFI MailEssentialsGFI EventsManagerGFI ArchiverGFI EndPointSecurityGFI FaxMakerGFI FaxMaker OnlineCompanyCareersCareersWhy work at GFIPress centerIn the newsPress releasesBlogAbout http://www.gfi.com/support/products/gfi-faxmaker/What-does-Handshaking-Failure-54-mean usBrand PillarsAwardsCustomersLeadershipTrusted ExpertsContactWebcasts and eventsPartnersBecome a GFI PartnerGFI Partner Program: Frequently Asked QuestionsWhy Resell GFI?Find a distributorFind a resellerGFI Partner AreaGFI OEM PartnersGFI Technology PartnersDownloadsLanguagesEnglishDeutschEspañolFrançaisItalianoNederlands简体中文繁体中文Store All outbound faxes fail with a handshaking 54 error, but all inbound faxes arrive fine PROBLEM All outbound faxes http://www.gfi.com/support/products/All-outbound-faxes-fail-with-a-handshaking-54-error-but-all-inbound-faxes-arrive-fine fail with a handshaking failure 54, but at the same time all inbound faxes arrive fine. ENVIRONMENT GFI FaxMakerAll supported environment SOLUTION After a call is placed successfully (which triggers a ringing on the remote side) any errors which occurs during the negotiation phase, transmission phase or cal termination phase are reported as a handshaking error: 54. The handshaking error:54 does not indicate in what stage the error occurred, so a closer look into the available logs files is necessary.The initial approaches are: Check manually whether a user can dial the fax number and can hear a fax toneCheck if the issue persists only with the fax number in question and if it is reproducible If issue persists, Please open GFI FaxMaker configuration > Lines / Devices > PropertiesVerif

Status: offline Handshaking Failed:54 Help Sunday, April 22, 2007 2:21 AM (permalink) I just installed a Brooktrout TR1034 +uP4D-r with GFI Faxmaker 12 build 20070131 and I get the beginning of a handshake but only at 2400 baud. Then I http://forums.gfi.com/Handshaking-Failed54-Help-m900747829.aspx get an error 54 but AT&T has checked the analog DID for noise to no http://www.gfi.com/support/products/High-rate-of-handshaking-failures-with-GFI-FaxMaker-and-a-Brooktrout-TR114-device avail. AT&T is receiving the wink. Is there something special I need to do in the config of Faxmaker? Cantata mentioned something about an SDK50 with GFI but not sure about that. Any thoughts on what I could check? Thx #1 Mark Busuttil Total Posts : 4836 Joined: 10/17/2005 Status: offline RE: Handshaking Failed:54 Help Monday, April 23, 2007 gfi faxmaker 1:18 PM (permalink) Can you please ensure that you have configured your device with the correct brooktrout drivers which can be located at the following link: ftp://ftp.gfi.com/brooktrout_tr1034.exe Can you also have a look at the following kbase article: http://kbase.gfi.com/showarticle.asp?id=KBID001239 Thank you Regards, Mark Busuttil GFI Software Ltd - www.gfi.com Messaging, Content Security & Network Security Software GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor #2 bggunnz Total Posts : gfi faxmaker handshaking 6 Joined: 4/22/2007 Status: offline RE: Handshaking Failed:54 Help Monday, April 23, 2007 3:28 PM (permalink) I have installed the exact same driver and I am plugged into the same jack as before. #3 bggunnz Total Posts : 6 Joined: 4/22/2007 Status: offline RE: Handshaking Failed:54 Help Monday, April 23, 2007 7:11 PM (permalink) Here is the solution: Go into C:\Program Files\GFI\FAXmaker\Brooktrout\TR1034\Boston\config\btcall.cfg and change: First make sure that the correct card is showing , which mine was showing the correct card for DID Analog ced_timeout from the default of 4000 to 10000 busy_dt_ct from the default of 1 to 10 #4 Mark Busuttil Total Posts : 4836 Joined: 10/17/2005 Status: offline RE: Handshaking Failed:54 Help Tuesday, April 24, 2007 4:57 PM (permalink) Thank you for your update bggunnz Regards, Mark Busuttil GFI Software Ltd - www.gfi.com Messaging, Content Security & Network Security Software GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor #5 youngi Total Posts : 7 Joined: 7/26/2005Location: San Ramon Status: offline RE: Handshaking Failed:54 Help Thursday, August 23, 2007 4:24 AM (permalink) hmmm, i've been stuck on this issue for a while, which has been an intermittent one on receiving faxes...i made these two changes and restarted faxmaker...i'll post my results. #6 wrapple Total Posts : 2 Joined: 9/14/2007 Status: offline RE: Handshaking Failed:54 Help Friday, September 14, 2007 11:03 PM (p

and greatly increased scalability for larger networks Learn more CommunitySupportProductsGFI ArchiverGFI EndPointSecurityGFI EventsManagerGFI FaxMakerGFI FaxMaker OnlineGFI LanGuardGFI MailEssentialsGFI WebMonitorProduct DocumentationProduct FeedbackContact supportContact usLog inGFI FaxMaker OnlineCustomer PortalPartner Portal Company ProductsGFI SecurityGFI LanGuardGFI WebMonitorGFI EventsManagerGFI EndPointSecurityGFI CommunicationsGFI MailEssentialsGFI ArchiverGFI FaxMakerGFI FaxMaker OnlineAll ProductsGFI WebMonitorGFI LanGuardGFI MailEssentialsGFI EventsManagerGFI ArchiverGFI EndPointSecurityGFI FaxMakerGFI FaxMaker OnlineCompanyCareersCareersWhy work at GFIPress centerIn the newsPress releasesBlogAbout usBrand PillarsAwardsCustomersLeadershipTrusted ExpertsContactWebcasts and eventsPartnersBecome a GFI PartnerGFI Partner Program: Frequently Asked QuestionsWhy Resell GFI?Find a distributorFind a resellerGFI Partner AreaGFI OEM PartnersGFI Technology PartnersDownloadsLanguagesEnglishDeutschEspañolFrançaisItalianoNederlands简体中文繁体中文Store High rate of handshaking failures with GFI FaxMaker and a Brooktrout TR114 device PROBLEM A high rate of handshaking failures occur with GFI FaxMaker when using a Dialogic Brooktrout TR114 fax board.  This issue is usually exemplified after an upgrade of GFI FaxMaker. ENVIRONMENT GFI FaxMaker 14GFI FaxMaker 2011Microsoft Windows XP Professional (x86)Microsoft Windows Server 2003 (x86)Dialogic Brooktrout TR114 fax board (using version 4.3 drivers) SOLUTION Attempt to reinstall the TR114 drivers: Remove the TR114 drivers from add/remove programsTemporarily disable any Antivirus applications in useNavigate to the ..Program Files\GFI\FaxMaker\Brooktrout directory in Windows ExplorerRun the brooktrout_tr114.exe file to install the TR114 driversPost driver install, be sure to complete the wizard which should appear for this device If the steps above do not reduce the handshaking failure rate:   GFI FaxMaker 14: Download: http://ftp.gfisoftware.com/patches/FM14/20080208/FM141_PATCH_20080328_01.zipFollow the readme found in the zip file for patch application GFI FaxMaker 2011: Download: ftp://ftp.gfisoftware.com/patches/FM2011/20101112/FM2011_PATCH_20110207_01.zipFollow the readme found in the z

 

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