Hp Deskjet 960c Error
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black ink cartridge with a new one, but the light is still on. I've tried disconnecting and reconnecting the printer as well as restarting my computer. Nothing is working. I can't find a solution online, and phone technical support is outrageously expensive. I'm just trying to print a black and white document that I need by tomorrow. Thanks for your help. Respond to this 1 To append what Craig said, clean the cartridige and carriage electrical contacts with a cotton swab and alcohol. It is also possible for new cartridges to be defective. Test the cartridges in a known working printer. by Bert on Oct 19, 2004 at 4:23pm Add comment http://h20564.www2.hp.com/hpsc/doc/public/display?docId=bud09170 Please sign in to comment Cheers mate the alcohol swob worked magic - Anonymous 0 You replaced the black ink cartridge.... but what about the colour? You must have a colour cartridge in order for the printer to work. The correct cartridges for this printer are... Black Ink Cartridge 51645A Color Ink Cartridge C6578AN by Craig on Oct 19, 2004 at 3:16pm Add comment Please sign in to comment 0 Thank you for your quick responses, Craig and http://www.fixyourownprinter.com/posts/23722 Bert. We have been using the printer for some time now with an operating black cartridge and an empty color cartridge (since we don't use color when we print). Is the printer supposed to not function without a filled color cartridge? Once again, thanks. by Kimberly on Oct 19, 2004 at 4:51pm Add comment Please sign in to comment 0 They will work with an empty cartridge if you only wish to use it for black... thats not to say though that your cartridge hasnt become faulty. When you have tried a new colour cartridge in this printer.. or tested the cartridges in a known good printer.. and you still have this prob..let us know and we'll think more ;) by Craig on Oct 19, 2004 at 5:01pm Add comment Please sign in to comment 0 I replaced the color cartridge with another, and the printer is fully functional now. I can't believe what a simple step it was, and I'm thankful that it was only a cartridge problem. Bert, Craig: Thank you so much for helping me. by Kimberly on Oct 20, 2004 at 5:14pm Add comment Please sign in to comment 0 No problem.... I could not express to you enough how important a site like this is! I have found out so much information on this site. In a matter of a week.. the number of problems I
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