Install Failed With Error Code 1601 Backup Exec
SERVICES Services Overview Education Services Business Critical Services Consulting Services Managed Services Appliance Services CUSTOMER CENTER Customer Center Support Community MyVeritas Customer Success Licensing Programs Licensing Process ABOUT About Corporate Profile Corporate Leadership Newsroom Research Exchange Investor Relations Careers Legal Contact Us English 中文(简体) English Français Deutsch Italiano 日本語 한국어 Português Español USA Site: Veritas Veritas PartnerNet Backup Exec Remote Agent for Windows Servers, fails to install on remote machine, installer error 1601 reported. Article:000042458 Publish: Article URL:http://www.veritas.com/docs/000042458 Support / Article Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article Products Article Languages Subscribe to this Article Manage your Subscriptions Problem Backup Exec Remote Agent for Windows Servers fails to install with "Windows Installer return error code: 1601" present in the bkupinst.log file on the remote machine. Error Message 06-25-2003,18:45:31 : Windows Installer return error code: 160106-25-2003,18:45:31 : Call GetLastError Return Value:06-25-2003,18:45:31 : Cannot create a file when that file already exists. Cause To troubleshoot an installation of the Backup Exec Remote Agent for Windows Servers, start with the bkupinst.log (bkupinst.htm) file found on the server in question in one of the following locations:On Windows Server 2000/Server 2003/XP computers:- Backup Exec 11.0 to present versions: Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs- Backup Exec 10.1 and earlier: C:\WINNT or C:\WINDOWS On Windows Vista/Server 2008 computers, Bkupinst.htm is saved in: \\Users\All Users\Symantec\Backup Exec\Logs*Vista/2008 is only supported in Backup Exec version 12.0 and newer*For more information on the bkupinst log please refer to the administrator guide or the following links;BE 12.0 - http://www.symantec.com/docs/299138 BE 12.5 - http://www.symantec.com/docs/HOWTO11660 If the log contains the error code "1601 - Cannot create a file when that file already exists" - then the Windows Installer service may be corrupt. Solution Perform the following to determine if the Windows Installer service is corrupt:1. Try to start the Windows Installer service manually by opening the Computer Management console, and clicking Servi
SERVICES Services Overview Education Services Business Critical Services Consulting Services Managed Services Appliance Services CUSTOMER CENTER Customer Center Support Community MyVeritas Customer Success Licensing Programs Licensing Process ABOUT About Corporate Profile Corporate Leadership Newsroom Research Exchange Investor Relations Careers Legal Contact Us English 中文(简体) English Français Deutsch Italiano 日本語 한국어 Português Español USA Site: Veritas Veritas PartnerNet Installation of Backup Exec Remote Agent fails with "The .NET Installer returned 1603. Exiting install. ERROR: Installation failed with error 1603. GetLastError = :0" Article:000016850 Publish: Article URL:http://www.veritas.com/docs/000016850 Support / Article https://www.veritas.com/support/en_US/article.000042458 Sign In Remember me Forgot Password? Don't have a Veritas Account? Create a Veritas Account now! Welcome First Last Your Profile Logout Sign in to Subscribe Please sign in to set up your subscription. Close Sign In Print Article Products Article Languages Subscribe to this Article Manage your Subscriptions Problem While performing push installation or Local https://www.veritas.com/support/en_US/article.TECH191721 installation of Backup Exec 2010 Remote Agent on a Remote server, the installation fails with Error 1603. Error Message The RAWSINST.htm file on the Remote server located in (C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs) will show the following 06-25-2012,18:53:16 : The .NET Installer returned 1603. Exiting install. 06-25-2012,18:53:16 : ERROR: Installation failed with error 1603. GetLastError = :0 Cause This issue occurs if correct version of .Net Framework is not present on the remote server or it is corrupt. Solution Download and install .Net Framework 2.0 SP2 from the following location http://www.microsoft.com/en-us/download/details.aspx?id=1639 Once the .Net is installed successfully, try the push installation. Terms of use for this information are found in Legal Notices.
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