Netflix Error Message 105
the device An issue connecting to the Internet from your device In some cases, this error code may be accompanied by the following error message: Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (105) Follow the troubleshooting steps for your device below to resolve the issue. Apple TV Note: This error only occurs on Apple TV 2 and Apple TV 3. If you experience this error on Apple TV 4, please contact customer service. Refresh your Netflix login To refresh your login, simply sign out and back into the Netflix application. Note: If using the Apple remote application on an iPhone, iPod touch, or iPad, switch to the Apple TV remote to sign in Navigate to the main Netflix menu inside the application and click Logout. Click Yes to sign out. Launch the Netflix application again. Click Already a member? Sign in. Enter your Netflix e-mail and password to sign back. Powercycle your Apple TV Unplug your Apple TV and the TV it's connected to for at least 1 minute. Plug both devices back in. Turn both devices back on. Try Netflix again. Troubleshoot problems connecting to Netflix If you're still having issues playing your movie or TV show, see our steps for troubleshooting problems connecting to Netflix. iPhone, iPad, or iPod touch Uninstall/Reinstall the Netflix app Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it. From the main menu, touch and hold the Netflix app on the Home screen until it shakes. Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking). Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc. Tap the cloud icon. You will need to enter your iTunes password to install the app. Once installed, tap the Netflix icon. Enter the email and password for your Netflix account and tap Sign In. After signing back in to Netflix, attempt to stream your movie or TV sh
caused by one of three things: A computer setting preventing Silverlight from storing files it needs to play your movie or TV show An issue with the Silverlight plugin itself An issue with the content you're trying to play To fix this error, follow the steps below for your Windows or Mac computer. Steps for Windows The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error. Fix it If the Fix it Tool didn't clear the error, or https://help.netflix.com/en/node/2364 if you're running Windows XP or Vista, try the troubleshooting steps below. Use an alternate browser We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on: Google Chrome on Windows XP Service Pack 2 or later. Mozilla Firefox on Windows Vista or later. Opera on Windows Vista https://help.netflix.com/en/node/105 Service Pack 2 or later. Troubleshoot your browser Clear browser cookies Your browser may be referencing an outdated or corrupted setting in the cookie file. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again. Restart your browser Sometimes restarting your browser can clear this issue. Quit your browser, restart it, and play your movie or TV show again. Try another browser A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser. If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix.com. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step. Add Netflix as a trusted site in Internet Explorer In Internet Explorer, select the Gear icon () or Tools from the upper-right corner of the window. Select Internet Options. Select the Security tab. Select Trusted Sites, then select the Sites button. Uncheck Require server verification. Delete anything related to Netflix in the Websites: field. Type *.netflix.com in the Add this website to the zone field. Select the Add button. Select the Close button. Uninstall and R
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